This place is terrifying. MGH sent me here because I wasn't well enough to go home. The elevator…read morewas broken, there was a man in a wheelchair being wheeled out by the police and people were detoxing next to people like me who were there for physical rehab. I wouldn't send anyone to a facility like this - even if you hated them. The EMTs that were transporting me said they wouldn't feel comfortable leaving me there. I am anaphylactic to fragrances and the nurse yelled at me "What do you expect, nurses not to wear lotion or perfume to work?!!!"

My husband was at a rehab in Danvers, we live in Gloucester, he is now in the Oxford. He's been…read morehere for about 2 months and has made more progress than he did in Danvers in a year. It's an hour drive so I don't see him as often but the progress he's made working with the physical therapy department is worth the sacrifice we have to make.

Great school, great care, great office experience. Comfortable kids, good education, horrible bus…read moredriver choice.

Whittier Rehabilitation Hospital's care of my mom's acute rehab and physical therapy was excellent.read more

I was just there for a short rehab. The dietary department never got my diet right. Continued to…read moregive me milk (lactose intolerant) and continued to give me salt. Nursing tried their best. Not enough people working the floor to keep up with the bell rings. Said they would be right there and don't come back for on hour. Sent me home with someone else's medication. Very disappointed. Plenty more to complain about.

My grandama is at Hannah and she looks way better now than she did when she was living on her own…read more She's always cleaned up nice, well fed and all around happier/healthier looking. SO much stress has been relieved from my family. Everyone is happy. Good place.

Gross - dirty facility. The wipe the floors of urine and feces with towels that patients use for…read morethe shower. Thrown in the laundry to be used again. Disgusting

Staff spends more time on their cell phones than tending to the residence. My dad I sent there…read moreafter a brief hospital stay when he fell down at home. He has fallen down more times into their care then he has at home. Some days we go to visit him he seems absolutely fine other days he just mumbles as if they've been drugging him up with strong painkillers so they don't have to watch him 24/7.

My mother went here for rehab and is now in long term cate there. She likes everybody there and I…read morego often to see her because its so close to me. They never know when im coming and every time ive gone they have been wonderful. She has one nurse Nathalie and she is the best nurse ive ever seen with people with alzheimers. She is so sweet and takes such good care of my mom. I dont k ow what wed do without her. Everybody in administrative roles have worked with me to get her ins straightened out. I definitely recommend Prescott House.

Great facility, lots of hardworking and caring employees who genuinely care for patients and…read moreresidents. Highly recommend.

I rarely leave reviews, but my experience calling this business was extremely frustrating and…read moreunprofessional. I called 1-978-374-2000 and selected option #1. The person answering the line repeatedly hung up immediately after picking up. On the occasions she stayed on the line, she did not allow me to explain which department I needed and spoke in a dismissive and unprofessional manner. When I asked to speak with a manager, she refused to provide a name and transferred me to a voicemail that did not identify who it belonged to. Because of that, I did not feel comfortable leaving a message. This level of customer service is unacceptable. If this line is the first point of contact for customers, it reflects very poorly on the business as a whole. I strongly recommend better training and accountability for whoever is handling incoming calls.

Dedicated to, The ABU unit,…read more ESPECIALLY - "social worker" PATRICIA (Trish) I WILL NEVER FORGET what you did to my Mother! I'll never understand how people like you are allowed near any elderly patients never mind be their advocate! The health care proxy was to protect her, to make sure her requests were met as much as possible You alone caused the situation that lead to my 90 yr old mom's death. After a 9 hr wait in the ED hallway while she was sitting on a gurney petrified. I asked if it was OK to leave her for a minute to call my kids When I went back into the ED my mother was sitting on a mattress with nothing on her body but a paper top & paper pants shaking and shivering I asked the charge nurse what was going on she didn't even look at me while walking away saying she's being admitted to the ABU Psych unit I asked if she could have some compassion for my mother that she was a nurse & walked in her shoes for years & treated everyone w/compassion & went above and beyond for every patient even when she worked on the wards at the old hospital most nights having 8-9 pt's to care for alone & always w/ compassion While she walked away she said she didn't have time for compassion My 90 yr old mother was admitted to the ABU unit a locked unit for Psych pt's I explained to Trish that I was my mom's sole caretaker and she lived with me & relied on me for everything I told Trish & everyone that answered my numerous calls that my mom would die if she didn't know where I was if I couldn't see her at least long enough to explain what was going I begged you to move her to a regular floor to be w/ her Trish exact words "WE CANT JUSTIFY A MEDICAL DX TO MOVE HER" *90 YRS OLD & NO MEDICAL DX !! I was told numerous times I would have phone calls w/ her FaceTime w/ her never happened I was told ev single time I called she was sleeping my mom never slept during the day I asked over and over pleaded basically begged to see my mom. I was constantly told no visitors on the ABU unit I begged again for her to be moved to another floor where I could visit her I was told that my 90 yr old mother didn't have any medical issues that would allow her to be moved to a regular floor! I reminded them that she was inpatient over night the prior week for chest pain. I never received any calls like I was told I would from the "team & Dr" that evaluated I was originally told she was being admitted for 3 days to evaluate her change in mental status & to r/o out if there was an underlying medical condition causing it You went against her HCP you admitted to me you had long talks & discussed my mother's situation w/ m 2 older siblings that did nothing for my mother's care & mad at me for not putting her in a nursing home I called you the day my mom died to let you know that everything I told you would happen did the tone in your voice was disgusting you put me on speakerphone mocking me I asked why speakerphone you said you wanted to share what I had to say w/ others " the ABU group" I just wanted to thank you for my mom for letting her suffer be afraid be alone breaking the laws of her health care proxy. & having such a huge part of what led to her death The worst is I know she was scared not knowing what was going on orb where I was, I know she thought I just dumped her and left her there. I know they never gave her the lap blanket I brought for her that she always used because she was always cold, I know they never gave her the bed jacket I also brought. I know they never gave her her glasses she needed because she was legally blind. I know these things because when she finally was RELEASED from them, when I went through her belongings at the hospice house, before anyone else could, nothing was removed from how I packed it! I was told when she arrived at the hospice house that she was never mobilized, soaked in urine and looked emaciated! The saddest thing of all, my mom was a nurse at the original old Hale Hospital for over 20 years & also at the new one. She walked in their shoes she devoted herself to the patients she cared for not in single private rooms but on the wards at the old Hale, a single space lined up with beds on both sides of the room, most nights she had 8-10 pt's on her 3-11 pm shift. She always preferred to work with elderly patients. She was well known for the excellent care she gave each and every one of them. She even followed up with some if she knew they lived alone or had no family and would bring them some simple items she knew they needed or something they mentioned while in her care, they wanted I remember looking for Gold Bond powder to give a patient that was being d/c I will never ever forget the last week of my mom's life when we went to the ED she got herself ready w/ some help from me but she walked into that hospital on her own with some assistance from me by her side she was put in a room drugged alone & worse of all scared - *you did that to my Mom TRISH *Never even had the eval done*

I hate the E.R. here. You wait forever unless you are actually dying…read more My worst experience: I had some kind of food poisoning or stomach bug and was sick sick sick. They put me in a room that they made casts in and there was cast pieces and cast powder all over the room. They didnt even clean it up for me! This make me puke even more. Even though they are local, I would rather take an extra half hour to drive up to Derry or Exeter for emergency services.

I had one of the worst emergency room experiences I've ever had. I waited for hours with a cut…read morefinger and never received any actual treatment. After sitting there with no one helping me, I left and went to another hospital that took care of me. Weeks later, I received a bill. When I called them thinking it was a mistake, I was told it was only for "triage," despite never being seen by a doctor or receiving treatment. Charging someone hundreds of dollars after they wait for hours and leave without care is insane. I understand hospitals need to cover costs, but billing patients this kind of money without providing actual medical treatment is unacceptable. I hope they seriously reconsider how they treat patients and how they bill for these situations.

Dr Mark is the best most caring Chiropractor ever. He genuinely treats you as if you were his only…read morepatient. he takes his time with each person and comforts you as he adjusts you. If you ever need your back fixed he would be the one to see.

After an accident, I was referred to Dr. Messenger and I have to say that his treatment of my…read moreissues were Phenomenal. :) Not only is he a hands on doctor but he also uses other methods to help people on their path to wellness. Dr. Messenger is a man who truly cares about this patients, not only by doing what he does, but by listening to their woes and helps in other ways as well. He is the kindest man I have met in the medical industry! Thank you for the ride home when I was without a car :) God bless you Dr. Messenger :)

Because of the unprofessional, unethical, I would even say abusive treatment of this company's…read morecaregiving team, We now have to send my Mom to a nursing home. They do not have the necessary staffing to address the needs of older clients with minor mental issues. older people have certain Routines, they like to maintain throughout the day, but For the last few months Right At Home, Have been Sending many Different caregivers to take care of my Mom, and that has not helped her situation, actually, it made it worse. For few years they did assign a regular caregiver, but the very minute that caregiver found out that but my sister's power of attorney was transferred to me and my wife, she quit ( my sister used to give her gifts on a regular basis). These caregivers are lazy, rude, and Belligerent. For example, one caretaker would talk back and even yell at my mother, she refuses to take out the trash if the bag is not completely full. Another caregiver refused to take my mother out for a short walk because she had an important phone call that she wanted to take care of first. A couple of them would let family members drop them off and pick them up, so they couldn't take my mother shopping, or to doctors appointments, so we had to do their job for them. Many of these caretaker's English language was extremely limited, it's hard for my Mom who's English is also limited to communicate with them. These caregiver had to use an app To help them communicate with my wife and I. Another caretaker would spend hours on her phone, talking to friends And family. None of these care providers had any Skills, Compassion, or Civility to deal with an elderly sick patient, On the country because of the treatment of my mother, my mother's situation got worse and now she has to be sent to a nursing home. Please note: At no time in this review, have I given my personal opinion, everything I stated are facts.

Would not use again. Caregiver is always late and leaves early. We have a list of light…read morehousekeeping duties for my Dad and Caregiver just looks at the list and walks away. My Dad has had several strokes and cannot take the trash out or wipe the counters down or do his laundry. Caregiver sleeps on the sofa the whole time and talks on her phone. My Dad cannot understand what she is saying most of the time. I was appalled when I walked in and the caregiver was sound asleep on the sofa. Are you kidding me? No more. I have called the VA and they are providing excellent care for my Dad now. Very disappointing.