This place is terrifying. MGH sent me here because I wasn't well enough to go home. The elevator…read morewas broken, there was a man in a wheelchair being wheeled out by the police and people were detoxing next to people like me who were there for physical rehab. I wouldn't send anyone to a facility like this - even if you hated them. The EMTs that were transporting me said they wouldn't feel comfortable leaving me there. I am anaphylactic to fragrances and the nurse yelled at me "What do you expect, nurses not to wear lotion or perfume to work?!!!"

My husband was at a rehab in Danvers, we live in Gloucester, he is now in the Oxford. He's been…read morehere for about 2 months and has made more progress than he did in Danvers in a year. It's an hour drive so I don't see him as often but the progress he's made working with the physical therapy department is worth the sacrifice we have to make.

Whittier Rehabilitation Hospital's care of my mom's acute rehab and physical therapy was excellent.read more

The Whittier staff are without exception knowledgeable and caring. This includes physicians,…read morenurses, respiratory therapists, CNAs,PT,OT, and speech therapists. However, this is a rehab and it is not hospital level of care. Medically stable before going is important.

My mother in law has been here for a year, and is bedridden. The staff definitely does not have an…read moreeasy job, and they do great. They always have a smile, answer questions cheerfully (everything from patient care questions to where to eat or order out). They have WiFi in the library, which reaches about half the rooms, and will go to great lengths to be accomodating. The recreation staff does a great job with socialization opportunities. I don't deal with any of the business side of things, so I can't speak to that, and I have to say that much of the time parking really stinks, but the level of care can't be beat.

I was just there for a short rehab. The dietary department never got my diet right. Continued to…read moregive me milk (lactose intolerant) and continued to give me salt. Nursing tried their best. Not enough people working the floor to keep up with the bell rings. Said they would be right there and don't come back for on hour. Sent me home with someone else's medication. Very disappointed. Plenty more to complain about.

Staff spends more time on their cell phones than tending to the residence. My dad I sent there…read moreafter a brief hospital stay when he fell down at home. He has fallen down more times into their care then he has at home. Some days we go to visit him he seems absolutely fine other days he just mumbles as if they've been drugging him up with strong painkillers so they don't have to watch him 24/7.

My Dad was at Cedar View as a Rehab patient; I really have nothing good to say about the facility…read more I sent a letter to the facility with my concerns and never received even an acknowledgement of receipt, except for the certified signed document. I did forward my letter to the State of Massachusetts Department of Public Health to put the State on notice of my concerns. Decisions for rehabs are made quick and availability can be limited, question the hospitals and use your network for recommendations.

My mother went here for rehab and is now in long term cate there. She likes everybody there and I…read morego often to see her because its so close to me. They never know when im coming and every time ive gone they have been wonderful. She has one nurse Nathalie and she is the best nurse ive ever seen with people with alzheimers. She is so sweet and takes such good care of my mom. I dont k ow what wed do without her. Everybody in administrative roles have worked with me to get her ins straightened out. I definitely recommend Prescott House.

Great facility, lots of hardworking and caring employees who genuinely care for patients and…read moreresidents. Highly recommend.

I rarely leave reviews, but my experience calling this business was extremely frustrating and…read moreunprofessional. I called 1-978-374-2000 and selected option #1. The person answering the line repeatedly hung up immediately after picking up. On the occasions she stayed on the line, she did not allow me to explain which department I needed and spoke in a dismissive and unprofessional manner. When I asked to speak with a manager, she refused to provide a name and transferred me to a voicemail that did not identify who it belonged to. Because of that, I did not feel comfortable leaving a message. This level of customer service is unacceptable. If this line is the first point of contact for customers, it reflects very poorly on the business as a whole. I strongly recommend better training and accountability for whoever is handling incoming calls.

Dedicated to, The ABU unit,…read more ESPECIALLY - "social worker" PATRICIA (Trish) I WILL NEVER FORGET what you did to my Mother! I'll never understand how people like you are allowed near any elderly patients never mind be their advocate! The health care proxy was to protect her, to make sure her requests were met as much as possible You alone caused the situation that lead to my 90 yr old mom's death. After a 9 hr wait in the ED hallway while she was sitting on a gurney petrified. I asked if it was OK to leave her for a minute to call my kids When I went back into the ED my mother was sitting on a mattress with nothing on her body but a paper top & paper pants shaking and shivering I asked the charge nurse what was going on she didn't even look at me while walking away saying she's being admitted to the ABU Psych unit I asked if she could have some compassion for my mother that she was a nurse & walked in her shoes for years & treated everyone w/compassion & went above and beyond for every patient even when she worked on the wards at the old hospital most nights having 8-9 pt's to care for alone & always w/ compassion While she walked away she said she didn't have time for compassion My 90 yr old mother was admitted to the ABU unit a locked unit for Psych pt's I explained to Trish that I was my mom's sole caretaker and she lived with me & relied on me for everything I told Trish & everyone that answered my numerous calls that my mom would die if she didn't know where I was if I couldn't see her at least long enough to explain what was going I begged you to move her to a regular floor to be w/ her Trish exact words "WE CANT JUSTIFY A MEDICAL DX TO MOVE HER" *90 YRS OLD & NO MEDICAL DX !! I was told numerous times I would have phone calls w/ her FaceTime w/ her never happened I was told ev single time I called she was sleeping my mom never slept during the day I asked over and over pleaded basically begged to see my mom. I was constantly told no visitors on the ABU unit I begged again for her to be moved to another floor where I could visit her I was told that my 90 yr old mother didn't have any medical issues that would allow her to be moved to a regular floor! I reminded them that she was inpatient over night the prior week for chest pain. I never received any calls like I was told I would from the "team & Dr" that evaluated I was originally told she was being admitted for 3 days to evaluate her change in mental status & to r/o out if there was an underlying medical condition causing it You went against her HCP you admitted to me you had long talks & discussed my mother's situation w/ m 2 older siblings that did nothing for my mother's care & mad at me for not putting her in a nursing home I called you the day my mom died to let you know that everything I told you would happen did the tone in your voice was disgusting you put me on speakerphone mocking me I asked why speakerphone you said you wanted to share what I had to say w/ others " the ABU group" I just wanted to thank you for my mom for letting her suffer be afraid be alone breaking the laws of her health care proxy. & having such a huge part of what led to her death The worst is I know she was scared not knowing what was going on orb where I was, I know she thought I just dumped her and left her there. I know they never gave her the lap blanket I brought for her that she always used because she was always cold, I know they never gave her the bed jacket I also brought. I know they never gave her her glasses she needed because she was legally blind. I know these things because when she finally was RELEASED from them, when I went through her belongings at the hospice house, before anyone else could, nothing was removed from how I packed it! I was told when she arrived at the hospice house that she was never mobilized, soaked in urine and looked emaciated! The saddest thing of all, my mom was a nurse at the original old Hale Hospital for over 20 years & also at the new one. She walked in their shoes she devoted herself to the patients she cared for not in single private rooms but on the wards at the old Hale, a single space lined up with beds on both sides of the room, most nights she had 8-10 pt's on her 3-11 pm shift. She always preferred to work with elderly patients. She was well known for the excellent care she gave each and every one of them. She even followed up with some if she knew they lived alone or had no family and would bring them some simple items she knew they needed or something they mentioned while in her care, they wanted I remember looking for Gold Bond powder to give a patient that was being d/c I will never ever forget the last week of my mom's life when we went to the ED she got herself ready w/ some help from me but she walked into that hospital on her own with some assistance from me by her side she was put in a room drugged alone & worse of all scared - *you did that to my Mom TRISH *Never even had the eval done*

most disgusting and filthy emergency room i have ever been in !!!!!!!!!!!…read morei was inpatient and that was fine...it really is about the emergency room!

So I went to this hospital because my leg blew up like a balloon, they sent me home right away told…read moreme nothing was wrong to just take ibuprofen for the pain, next day I ended up going to any Anna Jaques because I couldn't walk or stand for that matter, i found out there was a nasty infection, cellulitis and I also found that I had coronavirus. This place is a joke and Dangerous do yourself a favor and make a trip to to any other hospital.

Dr Mark is the best most caring Chiropractor ever. He genuinely treats you as if you were his only…read morepatient. he takes his time with each person and comforts you as he adjusts you. If you ever need your back fixed he would be the one to see.

After an accident, I was referred to Dr. Messenger and I have to say that his treatment of my…read moreissues were Phenomenal. :) Not only is he a hands on doctor but he also uses other methods to help people on their path to wellness. Dr. Messenger is a man who truly cares about this patients, not only by doing what he does, but by listening to their woes and helps in other ways as well. He is the kindest man I have met in the medical industry! Thank you for the ride home when I was without a car :) God bless you Dr. Messenger :)