A shout out (positive) to the staff and Dr. M. Denton at the Moore's Mill location. I recently…read moresolicited their assistance with my on-hospice, elderly father's prescription. Due to a recent fall, his glasses were damaged and unwearable. Dr. Denton was not in the day I went to the office for assistance, however, the office staff collected my contact information and Dr. Denton personally phoned the next day. She was compassionate and willing to assist to get his glasses repaired. On behalf of our father, we appreciated the care from all.

I have been going to Basden Eyecare for several years and even after moving from Auburn, traveled…read more1.5 hours back to Auburn to get my exam. After receiving my exam from Dr. Rob Pate who I would recommend, I was told by the staff that my insurance was no longer in network since the practice had been sold to a larger corporation. I asked that they work with me on the charge as it seemed wrong to charge me the full amount since the practice is still showing in network on my insurance company's website. I was basically told by the billing person, sorry, pay the bill. Brett Basden built this practice by building the trust of the people of Auburn, including me, my father-in-law, mother-in-law, and the rest of my family. Now that trust has been sold to the highest bidder and I don't believe this is the way Dr. Basden or Dr. Pate want to do business. Unfortunately, it seems that they don't mind losing a patient over an $115 bill. What a shame. I will not be back.

I went there to have an eye exam pretty much knowing I would have to order online to get what I…read morewanted. Either the doctor or optician told me I couldnt have all the measurements so I had to order glasses there to get the right measurements. I ordered the glasses as a second choice planning to order the glasses I wanted. I went back to get a copy of my prescription and they still would not give me the PD measurement.Also every move they make is charged separately. It was over 1200 dollars.The optician will tell you about her education even though its not relevant. I just wanted my prescription with proper measurements. My eyes, I paid, I deserve a copy and feel I was pushed into purchasing my second choice. I wont ever go back there . Save yourself some money and time.

This is the cleanest, most efficient, high tech and professional Eyecare facility I have ever been…read moreto in my 25 years of being a consumer of corrective lenses. I was able to get an appointment scheduled via email, they were very considerate of the fact I was coming in between my own client appointments and had me finished within 50 minutes (including new patient paperwork). Additionally Dr.Oliver acknowledged and issue I have been having with my contact lenses that another practitioner had brushed off and helped me get fitted for custom lenses to help correct the issue. Overall, highly recommend!

Amazing experience amazing staff my husband and I used this service for the first time ever the…read morestaff made it easy comfortable. the staff was friendly everytine we came back we love chatting with them we will be back

I've found my new Eyewear place; it was a little difficult, because of the wide selection, however…read moreI'm in love. Lakesha, was very knowledgeable, and helped me pick the perfect frames. Will definitely be back. I recommend Lakesha 10/10. Excellent service She made me feel welcomed and assisted me with picking out the perfect frames

Dr Weeks is kind, thoughtful, considerate and patient. He takes time to explain procedures and…read moreanswer all my questions. i have found his staff to be efficient and courteous. i see Dr. Weeks for glaucoma and other issues and he did my cataract surgery with excellent results. I highly recommend him!

Seems very knowledgeable to me. This includes his assistants. I had lots of questions this morning…read moreand they answered them all. I saw another review that implied that he pushes cataract surgery but that certainly has not been the case with me. I keep asking for it and he says that I really don't need it yet. I'm seventy five. I also like a video board that he has in the room that allows you - while you're waiting - to research several things such as eye anatomy and diseases. I was able to use the Board to look at my current glaucoma condition, what it meant etc. I highly recommend Dr Weeks. He is certainly smart enough; he began his studies with a Chemical Engineering degree from Auburn.

I love Shay she was very nice and sweet. I enjoyed my doctor visit today in your Auburn location.read more

STAY AWAY!!!They charged my husband for an exam that should have been covered under our insurance…read more They also tried to charge him $3000 for some contact lenses that are also covered under insurance. Instead of doing their job and contacting the insurance companies to see how the exam and contacts should be billed, they stated they offer a payment plan to help with the costs. After speaking with the insurance company myself and verifying the coverage, I called them back and they stated they would reach out to them and get things corrected. It's been roughly a month and $300 in the whole and my husband is still waiting on a call back from them. The Office Manager and Billing are never around to take the call. I would not recommend them to anyone. I myself, had to follow up with them regarding some contacts they were suppose to order for me after a month of no updates.

COMPLAINT UPDATE: I received a call this morning informing me the security footage proved we indeed…read moreleft the frames there, and unfortunately were lost at their location. They provided my mom with a new frame and lenses free of charge to rectify the matter and I am thoroughly pleased. ----------- My mom had her yearly eye exam at another location and the new glasses were too expensive; therefore, we brought her current frame and prescription to your location in order to get them filled. I received a text Friday July 3rd stating her glasses were in but we couldn't pick them up until today. We showed up and her glasses were not there, and the receptionist said we didn't leave them. We left them with the lady in the back and she walked them forward to the front where I paid the receptionist. They lost my mom's glasses and the receptionist could have cared less stating, "well I didn't lose them". Yes, you did. Eventually someone took us in the back in the back and stated that they would have to review the security camera as proof we did indeed leave them. Okay, fine I have no issue with that. Then she proceeds to tell me that the person that has the authority to review the cameras is traveling and out of the office for 3-weeks. This is a problem. My mom is 81-years old and really needs her glasses. Those were her main frames and the purpose of her leaving them there was to have sent them off and have the lenses input. To be fair they reimbursed the $195 I paid for the replacement lenses, but she needs her original frames in order to get them replaced at another location. I am seeking the frames we originally left there to be found and I do not think I am being unreasonable. Unfortunately, waiting three weeks is not an option and it should not be since your office lost them in the first place. I honestly feel the staff could care less and it is very disheartening.

Horrible customer service!! The front desk people are extremely rude.. I made an appt for my son…read morefor contacts and they seen him for glasses and absolutely nothing was done to accommodate the problem.. I also was advised to drop my son glasses off so that he could get new lenses and when I arrived I was told to have a seat. I then explained that I was on a short break from lunch and I didn't have time to wait and ask did I need to call and set an appointment to drop the glasses off and the receptionist continued to be rude and nasty.. I called to speak to a manager once I made it back to work and the receptionist was the manager who hung up in my face mid through my complaint.

He almost blinded me. The paperwork shows it. What could he do for you? Worse yet, what could he do…read moreto your kids? It took 17 years and thousands of dollars to stop the progression of the disease he ruled out. Don't gamble with your eyesight. If you have any questions about my experience, give me your email and I'll be more than happy to describe to you what happened--and how Dr. Sepanski told me to go F@#$ off when I asked for his help. Don't gamble with your vision.

My wife and I have been using Dr. Sepanski for over 7 years and we have always received…read more nothing but excellent care from Dr. Sepanski and his wonderful staff. I had surgery 4 years ago to correct cataracts and I had wonderful success. Today I went and had my eyes checked and I am proud to say I still have 20/20 vision, and at 75 years of age that's pretty darn good. Gregory and my family have developed a relationship that exceeds Dr. patient relationship and we feel the same way about his excellent staff. Gregory the only thing that I can say is my wife and I give you and your staff a thumbs up, please keep up the excellent work.

I'll never go anywhere else! My appointment was efficient and pleasant. The doctor and staff were…read morefriendly, the facility is immaculate the selection of frames varies from budget to high-end. Great place!

I have had an eye exam and I have ordered contacts several times from them, all with in the…read morecalendar year. I even bought a new pair of glasses at the end of December 2018 and they were 475.00 dollars. Which they need to be adjusted. Haven't even been able to wear them. I have VSP and they are not a provider so I can not use them, I called and explained and I asked for a set of contacts to wear until I could find a provider. Now mind you my script is STILL current, has not expired. I offered to pay for 1 pair. I have spent over 1000 dollars with them in the last year. They told me NO, they just couldn't do that. I'll be contacting my benefit plan and see what I can do to recoup the 500 glasses in dec that I can not wear. Not good business practices.