The bicycle exchange shop continually and always delivers the utmost in customer service product,…read moretimeliness professionalism I would highly highly recommend if you're looking for a bike or a bike shop. This is the place I would go. I've been with them for many many years and I I wouldn't go anywhere else.

Ten years ago I went with my running coach to every bike shop in Wichita to try and find the…read moreperfect cross training bike. This was one of the first places we stopped and the experience here (and the bike) stuck with me the rest of the day. At the end of the long journey I bought my first bike here. Ten years later, I bought a Trek Checkpoint from a friend so I could start doing some gravel riding. Last week Patrick helped me get the bike fit, pick out a sweet pair of clipless shoes, teach me how to use the clipless shoes, and how to clean the bike properly for optimal bike performance. Patrick was great to work with. What also impressed me more was his ability to multitask. Between assisting me, he was able to greet, socialize, and take care of several other customers. Each customer had a different personality, a different bike, and different needs. Patrick guided them to the right team member, or part they needed, and they were on their way. If you're reading this, you probably read a lot of the one star reviews too. Go in with an open mind and give these guys a shot. If you're anything like me, you'll be glad you did.

Very POOR experience with this shop on a simple bike repair…read more I took my bike in to the Bicycle Pedaler in Wichita, Kansas, for a new tube. The teenager who was supposedly the "bike mechanic" on duty wasn't sure which direction to turn the nuts to loosen the wheel and turned them the wrong way at first. Then he had a lot of trouble getting the rim out of the frame. After he got the new tube installed, he inflated the tire to full pressure and then tried to force it back into place on the frame, ripping a brake pad loose from the caliper. He half-heartedly pressed the pad back on, but it was not secure. At that point, the brake pads weren't aligned to press on the rim on both sides - one was actually pressing on the tire, until I mentioned that it should press on the RIM. I was watching all this but he never admitted to accidentally busting the rubber brake pad loose. When I got home, I had to get the rim straight in the frame again, adjust the derailleur (which would not shift smoothly after the "mechanic" replaced the tube), and for safety reasons, I put a new set of brake pads on the calipers. As you can see from the photos, the "mechanic's" attempt to reinsert the pad did not re-seat it securely and NO WAY was I going to rely on that to stop with when it looked like the pad could come out. Considering my own time to fix the issues my bike had from being "repaired" by this shop, plus the cost of a new pair of brake pads, and I should have just installed the new tube myself. No plans to go back to the Bicycle Pedaler.

Once again the staff did an amazing job upgrading my bike and provided me with outstanding service…read more I highly recommend this bike shop, it's the best in town.

Thank you Doug & Co. for getting Avi's Cannondale up and running. You and your wonderful staff made…read moreour trek to the Mississippi River golden! Folks this was worth the detour off of the Trans Am Route for the repair.

I took my bike in for a tune-up. It was done right, for the right price, and on time. Much…read moreappreciated!

best costumer service ever, best bikes in town. even when on a time limit they can accommodate…read more never have regretted spending a little more money for a quality bike. and i have put this bike through places i never could have imagine.

Terrible!!! Stay away. Had them pack a brand new bike but staff decided to trash it before shipping…read moreout. Just plain evil stuff.

Shannon and the others were very helpful to me in purchasing a good used Sportster. I had asked for…read morea windshield in the deal, but he had said he wasn't sure he could find one to throw in the deal. I bought the bike anyway and he later found and attached the windshield for me at no charge. He could have just forgot about it since I'd already bought the bike. I came there on the recommendation of one friend and, since my purchase, a second friend of mine has purchased a used bike from Shannon and is happy with the deal also. They have been helpful to me in advice after the sale, also.

From the owner: We sell pre-owned American made v-twin motorcyclesread more

Went in and they have a big wall of KSU gear and KU gear, when I asked about Wichita State gear, I…read morewas told they didn't have ANYTHING. Do they not know they are located IN Wichita?? Very disappointing.

RAMESES and TANNER at the Wichita East location were AWESOME!!! They were super patient and…read morehelpful while I indecisively picked colors for 14 pop up tents for the annual Wichita Tennis Open. Our court and spectator tents were wiped out after 90+mph winds and storm damage took them down! They loaded the flat bed, loaded my car and were super professional!!!

I started with 2 broken spokes and ended up with a broken cassette, a bicycle in the shop for…read morealmost 1 month, raised repair costs since the last time I had a similar repair, and 4 no-return calls along the way. I am now a former customer.