If I could give zero stars, I would. My husband was hit by a drunk driver in March, and his bike…read morewas taken to Savage Cycles for repairs. It took eight months to get the motorcycle back, and when we did, the paint was done incorrectly and the bike wouldn't even turn over. We brought it back, hoping they'd make things right -- instead, it took another two months. When we finally picked it up again, the brake lights didn't work, the shift lever was placed higher than the primary cover, and the levers and grips had all been moved. The bike was still not properly repaired. The owner, Paul, was extremely unprofessional throughout the entire process. When we tried to address the issues, he became rude, dismissive, and even mocked me. He refused to let us start the bike before leaving his shop, and said he was done working on it -- despite never fixing it correctly in the first place. After months of waiting and thousands of dollars tied up in insurance repairs, we're left with a bike that still isn't right. I would never recommend Savage Cycles to anyone. Their lack of professionalism, accountability, and respect for their customers is beyond unacceptable

I took my bike (2007 VTX 1800) there for steering neck bearings installation and both forks to be…read morerebuilt. Paul and Stacy estimated the cost, kept me informed, and let me know when the job was completed. I could immediately feel the positive impact on the steering and handling of the bike. I am very happy with the quality and care I received.

Very POOR experience with this shop on a simple bike repair…read more I took my bike in to the Bicycle Pedaler in Wichita, Kansas, for a new tube. The teenager who was supposedly the "bike mechanic" on duty wasn't sure which direction to turn the nuts to loosen the wheel and turned them the wrong way at first. Then he had a lot of trouble getting the rim out of the frame. After he got the new tube installed, he inflated the tire to full pressure and then tried to force it back into place on the frame, ripping a brake pad loose from the caliper. He half-heartedly pressed the pad back on, but it was not secure. At that point, the brake pads weren't aligned to press on the rim on both sides - one was actually pressing on the tire, until I mentioned that it should press on the RIM. I was watching all this but he never admitted to accidentally busting the rubber brake pad loose. When I got home, I had to get the rim straight in the frame again, adjust the derailleur (which would not shift smoothly after the "mechanic" replaced the tube), and for safety reasons, I put a new set of brake pads on the calipers. As you can see from the photos, the "mechanic's" attempt to reinsert the pad did not re-seat it securely and NO WAY was I going to rely on that to stop with when it looked like the pad could come out. Considering my own time to fix the issues my bike had from being "repaired" by this shop, plus the cost of a new pair of brake pads, and I should have just installed the new tube myself. No plans to go back to the Bicycle Pedaler.

Once again the staff did an amazing job upgrading my bike and provided me with outstanding service…read more I highly recommend this bike shop, it's the best in town.

On October 8, 2024, I brought my UForce 1000cc to Biker's Edge in Wichita, Kansas, for dash repairs…read morethat I was explicitly told would be covered under warranty (by Logan). But instead of doing the right thing and waiting for authorization from the warranty department, they jumped ahead and did the work without approval from them or myself. Now, I'm stuck with a $260 bill because the warranty department refused to cover it. Why? Because there was only a loose nut behind the dash, and no parts were broken. So now I'm out $260 for a loose nut. This entire situation is beyond frustrating. I made it crystal clear that this needed to be covered under warranty or call me to get my approval after they had a cost for me, but they chose to do the work anyway, without confirmation--and then expected me to pay for it. And as if that wasn't enough, it took them two days to even find my warranty in the first place. This is an absolutely ridiculous way to run a business. When you take a vehicle to a dealership, they at least have the decency to check out the problem, call the warranty department, and let you know what's covered before they touch anything. But not Biker's Edge. They just do the work and stick you with the bill no matter what. It's a joke. Customers should be able to trust that warranty repairs will be handled properly, but after this, I've lost all faith in their service department. And here's the kicker--when I went to pick up my vehicle, they told me the warranty claim was denied because the warranty department wouldn't cover it. I called the warranty department myself and found out the real reason: Biker's Edge labeled the issue as an "adjustment." If they had simply told the truth--that the gear shifter was getting stuck in the steering wheel--they would have covered it as a safety issue, no problem. That was the warranty department's exact words. This isn't even about the $260 anymore. It's about the dishonest and shady business practices at Biker's Edge. From what I was told by the warranty department, they make more money when they bill the customer instead of going through the warranty process. I will never set foot in this place again. I'll happily drive an hour to another service department that actually values their customers and doesn't screw them over. Avoid Biker's Edge at all costs unless you want to get burned like I did.

Terrible bussiness. Extremely high employee turn over rate. Owner doesn't take responsibility. If…read moreyou bought a Suzuki RMZ Army Edition recently, just know Bikers Edge is trying to sell your special edition parts you were supposed to receive with your bike after warranty registration.

This is easily a five-star bike shop. The owner, his sons, and the entire staff are always…read morefriendly, knowledgeable, and willing to help, whether I am buying something that day or just stopping in with a question. The shop has an incredible selection of bikes and parts, including mountain bikes, cruisers, freestyle bikes, and just about anything else you could need. It is probably one of the biggest and best-stocked bike shops this side of Dallas. I feel lucky to have a shop like this right here in town, especially knowing that many people would gladly drive hundreds of miles to visit a place with this kind of selection and customer service. My dad had driven up from OKC. My only complaint is that the owner's son still refuses to sell me one of his signature custom builds. I am not giving up, though. Great people, great service, great selection, and absolutely a five-star operation. Roosevelt

I'm very new to the world of cycling and everyone in this shop has been nothing but amazing they…read moreare always so nice and very willing to teach me everything I need to know. It is a extremely welcoming place I would recommend to anyone and everyone that needs anything for their bicycle !

3 of my 4 wheels were damaged service manager denied anything happened. The was the second set of…read moretires I purchased from them on the same vehicle. Never again!

Bought 4 wheels and tires and came out great. Good job guys.read more

Found a part for my dirtbike that I couldn't find anywhere else on top of that found it at a very…read morereasonable price. It was shipped quickly with no issues.

The owner is a top notch vendor. He cares more about the customer making wise and knowledgeable…read moredecisions than about just selling a product to a random customer.

Super friendly and helpful. Got a great bicycle for a good price. Made sure it was the right one…read morefor me and got the proper adjustments.

I had a front end alignment performed, on my Honda, and I can't be happier with the results…read more The technician found and fixed some loose bolts, which could have eventually had a catastrophic wheel and axle disconnect. Noises I had are gone and the car steers better than ever. I can't thank them enough for the extra effort they put into my service. There is a reason the company has been in business since the 1930's, and my experience is one reason why.

Went in to get my alignment done, my truck drove straight before they touched it. They wanted to…read morereplace parts that did not warrant replacement. Also wouldn't release my truck till I replaced the parts. After replacing the parts I was told the truck could not be aligned. After leaving my truck wanted to go hard right into the ditch. I then took my truck to another place and the truck was able to be aligned without any problems. This place is full of scammers and suggest to stay away at all costs.