Leaving 1 star because zero stars is not an option…read more Please note my Google review history. I am not the person who typically leaves a negative review. I love giving companies and good customer service kudos! Situation: Today my spouse was serviced at this facility for a vehicle inspection and departed feeling discriminated against. Background: On 15 September 25 at approximately 1020ish - upon entering this facility and requesting an inspection, the front desk clerk (who stated she was also the owner) proclaimed she needed to check the window for approval. Her demeanor was rude and unwelcoming; however, this action seemed standard. Due to a crack partially across the front windshield, my spouse was informed that only a 30 day pass would be provided. Her responses were short and with an aggravated tone. Again, no 2nd thoughts warranted. While following her back into the facility for the 30 day pass, another customer (of different ethnicity) walked in with the same request. Instead of executing the "standard" procedure (window inspection), the clerk responded with a chipper temperament (a 180 from before) immediately escorting her to the desk for a 2 year renewal. This became concerning once my spouse observed that the lady's car window had a crack across it to a greater extent than the one we have. My spouse then asked a clarifying question regarding the difference in service with a separate employee who was already outside. My spouse is naturally non-confrontational and maintains that she was respectful and even-toned during this exchange. The response provided by this employee was that they had mistakenly overlooked the window inspection for this customer, but would remedy the concern with a 2 year pass for us as well. My spouse reports this employee demonstrated excellent customer service and temperament. Assessment: While the initial issue was resolved, it was of no efforts from the front desk clerk/owner. I did call back to gain event clarity and information (explanation of service from their perspective/name/position title of the person who acted seemingly discriminatory against my spouse) recording the call for future use/personal protection. She immediately took offense speaking in an elevated tone (yelling) and projecting passive aggression in her verbiage. She took no accountability for her actions providing only excuses (i.e. her arm is injured and she shouldn't have been at work b/c she doesn't feel well) which did not seem relevant to the question asked. She even felt the need to insult my spouse, stating that my girlfriend (who's actually my wife) should be ashamed of herself and is being unreasonable... to which I responded she should be ashamed in her lack of professional decorum presented today. She then "wished me well" and angrily hung up. My initial response was to file a discrimination complaint against the business as I am quite knowledgeable in that field... but my "unreasonable spouse" was the one who helped me settle for a review on every platform I can locate (to include social media accounts for airmen and families). Recommendation: Spend your money elsewhere. If that's how the "owner" treats customers who hold them accountable to "standards" in minor situations, I would hate to see how she'd treat someone after rendering a service that might not meet customer expectations. A calm conversation, expressing genuine remorse for actions (if by mistake as originally claimed) might have yielded a different outcome. Now we may never know. Communication skills 0/10 Professionalism 0/10 Overall - 10/10 would NOT recommend - We won't be returning and I will discourage any airman/person I come in contact with to do the same.

Service is great right on time with a claim very nice people that's there for you when you need…read morethem it's an awesome place