My recent visit to Henry Ford River District Emergency Room was, without a doubt, the most…read moredehumanizing and distressing medical experience of my life. I am a single mother of four young children, with a husband who passed away almost two years ago. My family lives hours away, making emergency medical visits incredibly difficult to coordinate, so when I come to the ER, it's because I genuinely need help and answers. For the past year, I've been struggling with significant, unexplained weight loss (over 80 pounds). My PCP has run blood work and a CT scan of my chest down, but we still have no answers. Approximately six months ago, I started experiencing debilitating nerve pain radiating from my arms into my fingers, primarily at night or when lying down. This pain would wake me up repeatedly, forcing me to get up and try to alleviate it. The culmination of these concerns, especially the new onset of a lump at the base of my skull that I discovered recently, prompted my mother to travel across the state to care for my children so I could seek emergency care. I was terrified. This lump, coupled with the severe nerve pain, jitteriness, headaches, agitation, and continued weight loss, was a major alarm for both myself and my family. My experience in the ER was nothing short of an absolute nightmare. The doctor I saw was beyond rude; he was demeaning and dismissive. He made me feel like I was a complete burden, a piece of trash. He told me the lump wasn't "anything to worry about" and that I needed to "manage my expectations." He insisted the severe nerve pain had "nothing to do with" the growth on my head and repeatedly stated there was "nothing he could do, or would do." Multiple times when I was attempting to explain my symptoms, he cuttingly asked, "Well, what do you want me to do about it?!" His continuous belittling remarks, such as "It's not worth my time" and "Why are you all of a sudden coming to ER for this?", were incredibly painful and completely inappropriate. Does it matter why I'm there at that time, or day, why I "waited" to come in? What should matter is that I am a patient seeking help, scared and panicking over a new, significant lump on my head that wasn't there a month ago. When I tried to show him my CT scan results from my Athena Health app on my phone, he completely ignored me, even as I held out my phone for him to see. I was left crying, feeling utterly unheard, neglected, and like I was just a number, not worthy of any care whatsoever. The only bright spot in this horrific experience was the kind woman working at registration at the front desk. She at least acted like a human being. I am truly, truly disgusted by the doctor and nurse (who admitted me) at Henry Ford River District Emergency Room. Their lack of empathy, professionalism, and basic human decency is appalling. No one should ever be made to feel so dismissed and neglected, especially when seeking urgent medical attention. I would strongly advise anyone to avoid this emergency room if possible.

I have been here a few times and had excellent care. The emergency doctor was caring and patient…read more I stayed there for a few days and there sevice was excellent. Food was awsome. The shower in my room was better then my own at home.

NEVER going to waste my time EVER to go and see a Nurse instead of an actual Dr!! Made an…read moreappointment with an actual orthopaedic surgeon only to find out a Nurse was the ONLY person who sees patients and "discusses" your issues and "her" opinions/evaluation!! Don't forget the copay that's MANDATORY for this as they bill your Insurance Company like you're actually seeing the actual surgeon!! What a JOKE!! Been on several different sites and discovered that this location is not the best of them. Stay away from the St Clair County Practice. As for me... I'm not going to see another surgeon in the near future until I gain some trust in another surgeon

There's great, caring staff at this office! The Doctor I consulted (Dr. Kowalski) is very…read moreprofessional, and has found causes for my condition that other physicians have not. He is a real helper, and quite knowledgeable.

Friendly and answers all your questions. Very comfortable office and busy place yet they made me…read morefeel very important during my consultation. Went over everything.

Dr. Fegan did a great job and the office staff were very nice. My only complaint is that I asked at…read morethe desk if they took my Delta insurance and was told yes. That is only half true, they only take the Delta Premiere and not my Delta PPO. After my post-op visit, I stopped at the desk to see what my balance was going to be and was surprised that it was 30% more than I expected. The girl at check-out acted surprised but I think they knew this. When I spoke to the manager/biller, she said she was sorry that I didn't understand?? I guess that's true, I misunderstood what they lead me to believe. I think most offices know what insurance they don't participate with. I don't think they want their patients to be stuck with unexpected bills.

Dr. Robert Mc Cowan is the best doctor we've ever had. He's extremely kind, caring, compassionate,…read morethoughtful, helpful, understanding, patient, thorough, pleasant, efficient, and an all-around nice guy who truly cares about people. It's so refreshing to be lucky enough to be able to have a doctor this amazing and wonderful! We have been seeing him for about 5 and a half years and we hope we can see him always. He's too notch, A++++, #1, the absolute best doctor we've ever had. He has superb bedside manner, excellent knowledge and he treats you like family. We are beyond thrilled about finding this one of a kind complete gem of a doctor.He's the doctor with a huge heart and we adore him. He's a jewel of a doctor, a true treasure. We always talk about how lucky we are to have found him and we cherish this magnificent doctor! Kaley is also excellent and we adore her too. She works with Dr. Mc Cowan and they are a marvelous and very hard working duo that go above and beyond to help their patients always. They're 100% fantastic and we think they're the best duo with huge hearts. Dr. Mc Cowan is our primary care physician and Kaley is his medical assistant.

The staff is great! The Dr are so nice and take their time to get to know you.So they can figure…read moreout the best way to treat you.You need a good Dr office look no further.Give this place a shot.

This team of Dr. Johnson and Dr. Aiken is great. I personally saw Dr. Johnson, and I liked that he…read morewas approachable, easy to ask questions, and gave a thorough explanation on the different facets of the eye. I hadn't had my vision prescription renewed in a year or so, and wanted an updated prescription, so my visit was very basic. However, I felt that given that an established relationship with an ophthalmologist would be beneficial for the future as well as get my prescription updated, I was referred to Dr. Johnson by my in-laws, and was happy with the decision. Even though I got my pupils dilated, the whole procedure with vision went very smoothly. I was in and out of there within 1 hour, with my new updated prescription in tow. My only qualm about this place is that they don't have services for fitting eyeglasses or contact lenses. You have to go somewhere else to get those done. That's a very minor thing though, but can be an inconvenience if you want a one-stop shop. Overall, happy to have found this place. Super clean, professional, efficient group. I'll be coming back here for all my eye/vision needs!

I was just told that I have been discharged from there service…read more They sent me bill that I never got . When I found out I owed them money I took time off work to get over there and pay them, that was several months ago and they never said anything about being discharged from service. Today I called and the receptionist told me they no longer want my business... imagine my surprise, when I tried to explain what happened the receptionist would not let me finish, she kept interrupting me and then hung up on me.... Keep in mind that when I found out I owed them money I took time off work to go there and pay them and at that time no one mentioned that I was no longer wanted as a customer.. I guess I need to find a doctor who cares about their patients