This is by far my favorite branch. Excellent service every time. I almost always go here whether…read moreit's a phone call, drive thru visit, or I walk in. I'm not a huge fan of the new branch on Palafox though and would much rather go to the Gregory Street branch. The teller machines at the new branch are awkward and I'd much rather speak to someone face to face. There is much less confusion that way. The teller broke down the bills differently than what I had asked but the machines are a hassle to deal with so I just told her it was fine. She was nice enough about it, but if she had been standing in front of me, it could have been easily fixed. It is awkward that you have to speak in such a loud tone for them to hear you, that it echos and everyone in the building can hear you. There is a bright light that shines on your face so that the teller can see you clearly to verify who you are... which is helpful that Pen Air is concerned with security but the light is very uncomfortable on your eyes. I applaud Pen Air for being at the forefront of technological advances, but I would much rather have a personable experience with the Pen Air family. I will continue to frequent my favorite branch on Gregory (and the Pace branch too!) and avoid the Palafox branch even though it is more conveniently located.

The wait time, rudeness, constantly over turn staff AND clients ... Furthermore ((((nobody!!! Is on…read morethe same page & waste your time by disputing. I don't know about you... but I want more money w competent, stable, efficient consensus on rules & where to put your money. These ppl are not only RUDE but have a trivial attitude about your money & where exactly is "the rules" and requirements to make even a simple deposit - go in the correct, accessible place. Power niche' seeking LOSERS !!!!

This Credit Union must be the worst run for car loans. They have taken up half of their property,…read morelocated at 1350 Nine Mile, and turned it into a used car sales lot for repossessed cars. The lot has gotten so huge, I am actually embarrassed at Harvesters lack of due diligence when taking information on a potential car loan. Move that lot down on 29 to Car City!!

Went to 9 mile branch. Teller had an attitude. Called the branch manager twice and left messages…read morefor her to return my call. She never responded. I have been a member of this credit union for 30 years and have never been treated this way. Poor service!

I am a member of a Minneapolis credit union so usually go to Pen Air as they are a shared branch…read more Since their lobby is closed went to the drive thru but they wouldn't do a money order for me - however he told me to go to Central CU just down the street. Not only did she do the money order in record time in the drive-thru, she was very professional and personable. If you need shared-branch banking for sure go here! If I open any accounts it will be with them for certain!

A great place with various sports fields, pickleball courts, picnic areas, a walking path, and…read moreplenty of parking. This area is growing so fast and it is great to see this field, which i assume Navy Federal Credit Union donated to the community. I would definitely recommend a visit here.

A wonderful addition to the side of town where everything is developing so quickly…read more This Navy Federal recreation center has everything you need a great walking path, basketball, courts, soccer fields, and even a yoga area not to mention a few pickle ball courts , a wonderful covered area with tables great places to sit in the grass and also have a picnic. Looking forward to spending a lot of time at this park.

High fees. Nickle and dime you. High rates on credit cards. Not user friendly. Been customer for…read more12 years. We are leaving them now. Sad to see them go bad.

Great and friendly place. Fast and ready to assist. Needed a new loan and it was easy for loans…read moreapplications go.

I visited the Pensacola Blvd office and the manager Vincent Bradley was rude and unprofessional. He…read morespoke to me like a child and interrupted me when I was speaking. thanks to Vincent I will be closing my account as soon as possible WORST customer service I've ever experienced

We began the process of obtaining a HELOC through Navy Federal Credit Union in early May, and here…read morewe are in late August still waiting for the process to be completed. If finalized in September, it will have taken nearly five months. We have excellent credit and a strong application, so we were surprised by how lengthy and drawn-out the process has been. Our biggest frustration has been the lack of communication. There have been extended periods with little to no updates, leaving us to repeatedly reach out for information, only to sometimes receive no response for weeks at a time. Our representative, M.G., was pleasant, but the communication throughout the process could have been significantly better. We understand that things beyond our control can happen, but in customer service, a little communication goes a long way. Even a brief update would have made a substantial difference. If you're considering a HELOC through Navy Federal, be prepared for the possibility that the process may take several months, even with perfect credit and a super clean application.

Worst experience applying for mortgage. Do not recommend Navy Federal for mortgage. I applied and…read moregot pre-approved, but it went downhill after that. I applied twice: I was denied due to lack of document, which didn't make sense because I submitted all the document they requested. I had to apply again, but the loan officer was slow to process my paperwork and not responsive to any form of communication (email, phone call, and text). I finally ended up switching to another bank and it only took 2 weeks to complete everything. You would think Navy Federal will have better service integrity, but it didn't. It costed me application fees (2 times) and non refundable. It made me think they are scamming people with the application fee and denied the loan. Both loan officers were terrible with communication. As mentioned earlier, not responsive to email, phone call, or text. It's like they lacked professional responsibility. Do Not use Navy Federal for mortgage. Hope their other services are better since it can only go up from what I experienced.