We used, Alicia Torrence to list our home for sale and to say it was a catastrophe is an…read moreunderstatement. She promised us a big for sale sign for the yard, and signs at the end of our development, that never happened, she had me place a tiny sign in our yard, She promised to advertise our house on websites and social media outlets, that never happened, in the 4 months our home was for sale through, Alicia she brought us one offer from a client she received from a agent who was not licensed in Ohio which entitles Alicia to buyer and seller commission, she then called us with outrageous request from the buyer that would breach our privacy policy's and tried to force us to "see if from the buyers"side, we eventually lost the sale. We did not feel in any way supported by Alicia or that she was representing us as the sellers. She was more interested in representing the buyers and what they wanted. We are happy we terminated our contract with Alicia Torrence.

While I've never used this agency (and thus cannot attest to their customer service skills), I do…read morelive in this area and have been looking at homes for sale for quite some time. Recently, a very high end listing was added to our local MLS. At over two million dollars asking price, it might be THE most high end listing to come up locally in recent years. We'd expect the listing itself to be absolutely top notch, right? This is the premier property for sale here and thus it deserves only the best listing. And herein lies my complaint: a lack of even the most basic proofreading and grammar. The listing agent posted the following sentence in his surprisingly short listing: ""From the professional landscaping to the varied rooflines, stone accents, Travertine flooring, a two story covered entry way."" Quoted exactly, meaning everything within the quotes is verbatim including the placement of the period. Sure, those are great points to mention, but THAT IS NOT A SENTENCE. And for anyone reading through the listing, such a grammatical mistake might catch our attention...thus diverting our attention from the listing itself. We also need to keep in mind that the distinguished clientele that would be seriously in the market for a two million dollar home in Wheeling is an educated clientele that would be most likely to notice such a careless grammatical mistake. While I might come across as nit picky, I know that if this were MY multi-million dollar listing, I'd be extremely disappointed in my agent for not having even taken the time to proofread his listing of my home, and I'd question whether I should carry on with this agent. For a two million dollar listing (one of the handful of million-dollar listings this agent will ever have the fortune of representing), one should expect proper basic grammar.

Per request of needing more information: The realtor also…read moreonly picked up her phone about 60% of the time, oftentimes never getting back to us for days or only responding to text. It was known early on we needed a power of attorney and direct deposit. The Realtor wanted to list the house significantly less than what we wanted, which we thought our price was fair given that the houses around us were higher than the price we wanted. She said "we'll meet in the middle" b/c she said people will get into bidding wars over houses, so we wanted to make it a sweet price for offers. We listed the house in August per our realtor's suggestion on not selling before we were ready to move Someone made an offer on our house 4 days after listing for the lowered price, and they did offer a bit more but only to finance their closing cost, which did not affect the pay we received from the house. And due to waiting so long to list it we felt rushed to take it, as we were coming up fast on our moving schedule. I mean of course the house sold fast, we listed it for lower than most of the houses in our area have been listed. We thought we did all the correct paperwork as we were clear on the week we would be moving. Our last time in the house we planned to clean up and head out by 5am, but slept in. As we were leaving around 10am we received a call saying we needed to sign the power of attorney. Paperwork we thought we signed a month ago!! we had just hit the highway! What if we had left at 5am? What did we sign? We have no idea, we were never given any copies! We went to the offices and signed the paperwork before leaving the state. The realtor often had us calling or texting with the lawyer involved to answer questions because she had no idea on so much of the process taking place and instead of her making the effort to get those answers we were told to ask the lawyer instead. It was honestly very frustrating getting the runaround for any question needing to be answered. Upon closing day we waited for a call to let us know how it all went, or if it even happened we called 6pm our time 8pm their time and she answered and said "oh i forgot to call you, my kids sadie hawkins dance is tonight and (etc excuses)" I get it, family first, but had we known this entire process would be put on the back burner of her life we would have chosen someone else who could at least pretend to be attentive. She could have at the very very least texted us to tell us we closed! She told us the check would be in the mail on monday when we were getting off the phone. We never gave them an updated address and we also told them we wanted direct deposit. Pure Panic and stress the whole weekend, what if they send the check to our old address? Why did they write a check? What were we going to do? Well turns out they missed more paperwork, the realtor again told us to talk to the lawyer, we did, he said check he already wrote a check and it was ready to be mailed out. We reminded him we wanted a direct deposit, he said to send our bank information via EMAIL!!! How unprofessional and unsettling is that? What if his email got hacked and he never deleted it? What if he used the bank info himself ? An email with bank information is so uncertain, shifty and scary. Anyway we got the deposit. No congratulations, no receipts or paperwork regarding what we paid in fees, what the realtor made, what our actual amount was. Nothing. We sold the house in the 2nd week of September and it is currently the end of January and we still have not received a receipt. So yes, while the key points you point out did happen, the entire experience was very stressful due to the inconsistency and lack of communication. To summarize: would not recommend based on poor communication, not listening to us or giving us other options for our wants, we played middle man with the realtor and lawyer, power of attorney was forgotten about until the last minute, bidding war did not happen because we listed it too close to our moving date per realtors suggestion, zero paperwork on any part of the selling, had us email our bank info to the lawyer. Thanks for reading

Sold my property for a great price in one day a few years back!They also showcased my home like it…read morewas their own. Impressive group of realtors

The owner is rude. If you voice a concern he tells you to get lost!!! I dont know how he has any…read moregood reviews!!! A while back we tried to see a house this office had listed and he never called us back!! How is he going to sell clients homes if he doesnt respond?