I had a disappointing experience at Harvey's in Airdrie late last night (around 11:40 PM). I ordered two double junior hamburgers at the drive-through. There was only one car ahead of me, but I still waited about 10 minutes. After the car in front of me received their order and left, I pulled up to the window and saw my food already prepared and set aside. Instead of completing my order, the staff member began taking another drive-through order while I was waiting at the window. When I tried to get her attention, I was met with confusion and no clear communication. After waiting further without being served or even acknowledged properly, I chose to leave. This seemed less like a rush issue and more like a breakdown in basic process and customer service. A simple "please hold" to the next customer while finishing the order at the window would have resolved the situation. Unfortunately, this experience reflects poorly on staff training and service standards. They've also lost me as a customer--there are plenty of burger options out there, and nothing about this experience gave me a reason to come back. read more

Ordered a combo with poutine. Lady at till was very friendly. They had two stations first one was closed, but women at second one didnt say it was. She was very unfriendly. I had to keep asking her to repeat herself. Asked for extra pickle didnt get. Had to ask for top for poutine. She threw it on tray. I keep saying to myself i am not going back, but this time i wont. If she doesnt like working in a fast food place then she should not take work from someone who does. Sick of nasty people gives me indigestion read more

Great staff and food is always yummy. We usually pre order on the app and it's ready about the same time we get there.

The staff at this location are fantastic. The lovely lady that took our order (drive through) was so efficient, it was just wonderful to have such a pleasant experience ordering food. At the pick up window, I asked the equally lovely young man to please tell the person that took our order that she was fantastic, he gestured to his coworker and said it was her, so myself and my daughter just said thank you so much for being so lovely. And then I told the young man that he was fantastic and we appreciated the amazing service. Everything was exactly as ordered and we are so grateful for the continued service. read more

Worst burger I have ever had from harveys. The produce looked like it had been sitting out all week. Lettuce was brown and shriveled, tomatoes looked like they were dropped on the floor before they were cut. And to top it all off, you get a dirty look from every east Indian that works there. read more

If I didn't have to choose a star I would have picked none that is how bad this place is. They are not professionals. The manager talks and doesn't do her job and I have to wait for my food while she talks. Watered down pop and she doesn't care talked to CEO of the company to no avail. Left messages and the manager is rude. I wouldn't go back. The veggies are rotted and they have to dig at the bottom to get fresh veggies would I go to any Harvey's in Canada my answer to that is no. read more

I went through the drive-thru at the Harvey's in Airdrie on Saturday October 04. After placing my order, I pulled up to the drive-thru window to pay. A lady took my money & when she was giving me my change back, she gave me a $5 bill, & when she went to give me the rest of my change, she missed my hand with some of the coins. She leaned out the window & looked where she had dropped some of the coins in the snow. After doing that, she looked at me, closed the drive-thru window & walked away. She never offered to replace the coins that she dropped in the snow, when she missed my hand. When I was given my order, I asked the guy, who the lady was that just took my money to pay for my order. He said that she was the boss. The other people in my truck, couldn't believe the actions they witnessed by someone who is supposed to be the boss. I used to go to Harvey's quite a bit, but after the actions of the lady in charge, I don't think I'll be going back there. read more

it's okay. but $4.50 for a plain, skinny, dry hot dog was a bit much. the poutine is a bit too big of a portion for a side. burgers are good. wish they used a different, crunchier lettuce. it's shredded and very limp. would prefer wendy's or a&w. read more