Used to love getting my supplies here. After Zack left never get the service. They took busy…read moreplaying on phone

Just moved to Donaldsonville. Well I was bringing my son to work I desperately needed some Vape…read morejuice and this was the first store I found near my sons job. I met a girl who just started working there Dylan. Sorry if I'm spelling her name but she was amazing. She helped me pick a flavor I was looking for but they didn't carry the brand she recommended two different kinds and one of them was spot on if not BETTER! She taught me all about salt nic And definitely went above and beyond as far as customer service is concerned.. Her and another guy I can't remember his name helped me so much. I would go back and go out of my way just to shop here. She and the other guy working with her did a fantastic job!!!! Thank you Melinda from NOLA.

The staff has been courteous & most helpful every time I visited the store. I would have given…read morethem five stars or at least 4.5 (was an unavailable option) if not for a few small incidents. 1) The store's location can be problematic regarding parking, however the staff's efficiency getting patrons out quickly ensures you probably won't have to wait toooo long for a parking space (there isn't anywhere close to park until another patron leaves). And 2) was approached a couple times in the parking area for money and/or to buy liquor for someone who "misplaced his ID & couldn't buy his mother her favorite wine". I declined as graciously as possible. Approached for money a couple times as well. I do not blame the store's staff, only mentioned for a new patron to be careful in the parking area.

The staff is friendly and knowledgeable about their products. I always enjoy the time I spend there.read more

Love this smoke shop!! It's been my go to for months now, since they've opened! Always have a great…read moreselection of disposable vapes, glass, and super cool rolling paper options. They also have a wide variety of CBD products, yummy smelling terpenes, and the employees are awesome and able to answer any questions you may have! Great place to check out if you're in the Siegen/Perkins area! (:

Got a vape, it died, so I tried to charge it, wouldn't take a charge. Call to let them know it's a…read morefaulty product. They wouldn't do anything bc the problem didn't arise within 24 hours... bc I don't hit my vape like a maniac & didn't need to charge it within 24 hours of purchase.? Very irritating waste of money when THEY sold me a faulty product.

Great people. Good selection. Knowledgeable staff. Very helpful! Prices are very reasonable too!read more

January 19th Saturday. I spent 43.54$. Nicotine salts and vape pen called STARSS ICON. Great…read moreflavor. Worst pen I've ever owed. Cost me 30$ just for the pen. Leaks loads of juice into my mouth. Terrible charge life. January 20th Sunday. THEY WILL NOT TAKE THE PEN BACK OR REPLACE IT AND HAVE GIVEN ME THE RUN AROUND NOW FOR TWO DAYS LYING TO ME ABOUT WHO AND WHEN THEY MIGHT REPLACE IT. Short homely plump girl is who I purchased it from. I had a receipt. I had everything that came with the pen. And had returned the very next day. Was given a load of crap by another guy about coming back tomorrow to be able to return the pen. January 21st Monday. I talked to homely plump girl again and was told basically that I have a 30$ paper weight that they WILL NOT warranty. She wouldn't look me in the eyes when she talked to me (lied to me) about how sorry she was. YOU WILL BE ANGRY IF YOU BUY HERE!

Great Smoke shop. my cousin bought a dope hookah and the girl working there was really nice and…read morehelpful! They have everything you need!

I went to the O'Neal location and bought CDB oil from here and they tried to charge me $88 for it I…read moreasked if there was a discount and they took $8 off when I scanned the bottle to see the lab report I could order the bottle on the actual manufactures site for $20 dollars that mark up is absolutely ridiculous. The worker told me that that was the best one they had and to my surprise it's boo boo I won't be going back here...

One of the store shop keeps really pushed selling me a Tiger Bee grinder and I should have know the…read moredeal was to good to be true when the sticker states 39.99 but he sold to me for 19.95. I was so excited for this automatic grinder. Well, after charging it for several hours, I put a pea size " tobacco" in the chamber, push the button and it sounds like it's a toy and it barely is doing anything and then you are to push a button to dispense at other end but nothing but a lil dust came out. So the next day, I go back to return because this was clearly oversold to me but the guy at the counter, drives black bmw, was such a jerk about it and said he wouldn't refund or even exchange (because I said I'd exchange for something else so no money lost in store) because it's used, which normally I could understand but the way it was sold as some great grinder, I felt was complete fraud! I believe they knew exactly the garbage they sold me, hence the 10 reduced rate. So my boyfriend tells him he does business here all the time and didn't feel we were being treated fairly and that we would leave a bad review to which he takes the grinder, puts it back in the box and puts it behind the counter and told us to get the F out of his store. So we had to threaten to call the cops because at this point he not only refused to refund or exchange item but he was going to keep the item only because he was mad at the comment that was made which was said out of frustration but as a business owner you should learn to better deal with dissatisfied customers. He finally gave it back after threats were made back and forth and we left that establishment and I for one will never go back there. There are too many smoke shops in and around this area to deal with a tyrant of a business owner like that. He could have and should have handled that in a professional matter. It was only $19.95, it's not going to make or break me, it was principle. I truly feel they intentionally sold me a subpar grinder.

Showed up and was immediately greeted with hospitality and kindness. They were very patient and…read morewalked me through their whole inventory and explained everything very thoroughly for me. They even through in a free bag of cookies with my purchase. If you want a good smoke shop that'll take care of you, come here

They bend over backwards to make sure you leave the store with what you came for or something…read morebetter! Highly recommend!

Vivian was very nice, knowledgeable and helpful. I will continue to shop at Hot Box Smoke Shop and…read moreI will recommend this store to others.

Great products great people great staff great selection is just an amazing place…read more The staff is very friendly and very knowledgeable and they are very much customer oriented so if you need anything, they will fix you up for sure and they are just wonderful human beings as well so you can't go wrong with these guys

Annoying ass guy playing the loudest most ridiculous stuff on his phone the whole time u are trying…read moreto ask questions n stuff. WORST CUSTOMER SERVICE. If the owner is gonna leave he needs to just lock up the place or actually hire someone that cares cause this guy literally wasn't doing anything at all. He wasn't even in the store when I went in there he was out blocking the entrance. N they have shitty vapes to begin with.