We arrived at 7:22 AM & the line had 26 people before us. At exactly 8:00 AM the doors opened. We…read moregot ticket # 's 27 & 28. What a SHAME that only 2 windows manned when there are 6 windows total. SHAAME on the DMV they don't have all the windows manned.

Got married and moved to Maine the next day. So I had a laundry list of "to do's" at the BMV…read more When I arrived, I got a ticket number. I was #72, they were serving #20. It took about 2 hours before I was seen. Which is expected at any place like this. * you CAN schedule an appt and skip the wait* (I didn't know this). There were 4-5 people staffed. The lady that helped me was WONDERFUL! I had so many questions. As Maine laws are much different than Wisconsin. Additionally, I'm young, so I don't know how all of this works. She answered every one, she was patient and kind with me. I would highly recommend this place to anybody!

Had an appointment to transfer and out-of-state license to a Maine Real ID this morning, and wow!…read more It was a breeze, and I was in and out of the door in under 20 minutes. Here's how it worked: I booked my appointment online about a month ago. The day before you'll get an email and/or text verification telling you to text "check in" no earlier than 5 minutes from your appointment time. There were also three very friendly and helpful workers right in the lobby checking appointment names as well and providing direction (one woman verified with me that I had the right documents with me, which was nice). Basically after that I walked right in and my number popped up at one of the counters, and from there the whole thing took about 15 minutes. They do also take walk-ins, and when I arrived at 8:45 a.m. the seats were filling up but not yet full with those folks; I did see that some of them were being called up to the counters too, so they clearly have some sort of system going. Right now wait times are often super long; also, if you look online you'll see that the next appointments for this branch aren't available until mid-August (this is because of the Real ID crunch; I've checked online before and it's not normally like this). So if you do still need your Real ID, I'd book an appointment for the next date as a fallback (you can always cancel it), and then try as a walk-in mid-week or so, arriving first thing in the morning. Either way, they're efficient and helpful, and everything is organized! I've lived in a lot of cities and usually BMVs are an utter nightmare, but this was super easy.

Although they were busy. Employees were attentive,kind and considerate to everyone that was there…read morewaiting. It was refreshing to see the diversity of staff and their consideration of the clients and their needs. Whether it was speaking their language or being aware of their differences. Things were orderly and in control for the 1 1/2 hrs I was there. I appreciated the experience of their intense job, in helping me get my needs met.

In pursuit of a Maine " Real Id", I was directed to Augusta from Rumford to pick it up, rather than…read moremailed. ( Im traveling soon). I called ahead to confirm and clarify what I need to do. I spoke with Gigi...pleasant, informativeI truly enjoyed the conversation. There are ( at least) 2 BMV 's in Augusta...so watch for Hospital St. The gentleman who gave it to me was equally friendly. Thank you!