Rick and Laura definitely true locksmiths , they offer fast friendly service in all aspects of the locksmith trade!

Went to see Rick and Laura today and I really appreciate a small business that pays attention to details. True professionals in the business. read more

Excellent customer service Always with a Smile!! Thank You for all you do and I'll be back

I have been using Hassle Free for 35yrs they are always professional and work quickly to help their customers. Laura had my truck open in 3.5 seconds. I'm sharing a quick video of her coming to save the day in less then 45min. Thank you so much. TRUST THERE IS NO HASSLE WHEN WE USE HASSLE FREE. Great service always read more

Rick and his wife are amazing, they always help me with spare keys to all my bikes! I had an extremely rare key for some strange reason and they got me! Couldn't ask for a better locksmith, and prices are always affordable. read more

I went to get a new key for my Truck and they charged me full price even though Mr. Rick was unable to program it smh i asked for a discount even if it was a military and he said no kind of discount for blown fuse...my fuses are all fine but Karma is B!/(@. read more

After recently purchasing a vehicle, we realized we had no admin key for the Ford "My key system". They were quickly able to cut a new key, reprogram our other keys, and reset our door pin in 15 mins. Best prices in town and hands down best customer service. read more

I walk in and out in 2 minutes! Service was very kind, professional and prompt. I couldn't recommend this business more and will certainly come back if I need the service again in the future. read more

Feel like they gouged me. I needed a transponder key duplicated for my '97 Ford Mustang. They did it for $82. A couple days later, I had to switch out my ignition lock cylinder, so I needed to have two new keys programmed. Instead of programming the new keys that came with the cylinder, they destroyed my original Ford key (didn't give it back) to transfer one chip from it, and another from the new key I had made a couple days prior. Then they charged me an additional $108, for a total of $190 for an hour's worth of work. To put that into perspective, my doctor only charges me $75 for a visit and she went to school for eight years. read more

I have been here two times, today was the second. Each time there is an older lady, I'm guessing a family member of the business owner. The first time I was there for over an hour and the lady had no idea how to cut my key. Then she tried it and the key was all jagged. I had already paid and luckily finally the owner and the son walked in, I showed her the key and right away she knew it was wrong. I thought okay well they probably had to step out. Well today I walk in and surprise surprise same lady there. Of course she couldn't make my key, and of course someone who did was no where to be found. According to her someone wouldn't be back until noon, mind you it was 9:00AM.... umm okay. So what is the point of leaving someone inside a place of business that cannot perform the one thing you're in business for? You are a locksmith, you make keys, that is what you do, right? But yet when I go to your place of business no one there can make me a key.... Why how is that even possible? This place creates a great inconvenience to its clients. I regularly buy cars from auctions and this place is close to the yard, it's too bad I can't use them or will ever attempt to use them for keys again. As a small business owner myself, I know the importance of leaving your business well attended by trained personnel who can handle the business. I too employ my father in law, but I make sure he is sufficiently trained to handle the business while we are not in the office.... read more

Drove to this store and hours said would be open they are closed will never come back don't post hours and than be closed!

Exceptionally nice lady. She really went the extra mile for a family member of mine to cut and program a new chip key when the old one was broken and the car couldn't be started. Five stars really isn't enough for the job she did. read more

Convenient to find and they had all kinds of interesting things to look at while your keys are being made. Employees are friendly and knowledgeable. read more

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The location is really convenient for people if northeast El Paso. The staff is friendly and they are also very knowledgeable . Unfortunately they are not open at the storefront during the stated business hours. I have passed by multiple times during the week and never seem to see this place open or a sign saying they are. Again, just not happy with availability but they do have great customer service when open and product is on point as well. read more

The service was amazing!!! I dropped in, having issues getting a lock to function correctly on my work truck. It was fixed and working better than ever in about 10 minutes. This locksmith was a great find. Fast, inexpensive, polite, and most importantly, quality work. Thank you so much!!! read more

They are great they got there fast and. The lady was fast gave me some helpful information and her husband is a lucky guy

First time here at this establishment, which I found to have outstanding service. Both proprietors, by the names of Laura & Rick are both very friendly and approachable. I am embarrassed to say that Rick fixed my door lock just by spraying a lubricant in it. I ended up purchasing a spare key and he also recommended another establishment to focus on another issue with my door. Highly recommend this business! read more

went there to have theme pick open and re key my american 747 padlock and re key it they looked at the lock for less then a min and they sad they can not pick it open and it was almost impossible to pick open. but they sell american padlocks so they sell padlocks they can not service. they say We do it all they do not work on american padlocks so they do not do it all read more

Got a quote from them for $80, but once it was time to do the work there price went up to $220!!! What the heck!! Big difference in price. Big waste of time. read more