As of right now I give bobs 3 stars. I bought a sectional from them in September 2021 which they…read moresaid would take about 3 months to be available due to Covid etc. 3 months pass and I get an automated text in December that it's ready to pick up, and that I only had the next 3 days to do so. On Christmas week. I got it done, it had been a stressful month for me personally and you throw that on top of it it was just a lot.. but no complaints on the sectional, I love it. I just wish they gave you more time for pick up. I had to wait 3 months, and they gave me 3 days. Don't choose delivery unless you're all for the convenience. They charge based on how expensive your order is. My sectional was over $2000 and they wanted $270 for delivery...pass. I rented a uhaul and picked it up no problem. Fast forward to 2 weeks ago when I went into the store to checkout counter stools. I found some that I liked but went home to make sure that's what I wanted. I ordered them online the next day. Then I got a text saying I could call about my order details. I called (this was Sunday) and they told me I could pickup anytime next week Monday after 2pm. I went there that next week Monday at 3pm to pick them up and they told me the stools weren't there and that they aren't even in the truck yet. I told them that someone over the phone told me I could get them today. She said no, you'll get a text saying they're ready for pickup and have to schedule a time. I was real irritated. Waste of my time. Blew off 2 separate plans to go do that after work. Then of course 2 days later is when I get that text. I went back in there, pickup was no issue. We got home and had to assemble the chair legs etc and one of the legs was missing a "foot". It sucked but we had a quick solution. Then I notice the feet are scratching my floor so bad. So... we pried all the feet out of the legs and put pads on instead. Problem solved. I rate a 3 because the stuff I've bought from them is nice quality- I love both the stools and sectional. But the foot issue with the stool really irked me and so did the pickup miscommunication. I plan to order a new area rug from them too soon so I hope I don't have any more issues.

I was told the only way to get the dresser I ordered within a week was to pay $100 delivery fee. If…read moreI wanted to pick it up for no charge I was told I wouldn't be able to get it for 2-3 weeks. I paid the $100 for delivery and the day before delivery I was told it was not ready and I had to schedule out another 1-2 weeks. I requested a refund to my delivery fee as their part of the deal was not upheld. I was told to call customer service where they went back and fourth with me for 20 minutes saying all they could give me was $23 off. I've never dealt with such poor customer service.

Sales associates very helpful, great value purchases, delivery smooth and uneventful.read more

I've purchased furniture here in the past and it withstood three moves over ten years. I went…read moreshopping for a new place to park my butt and immediately thought of BiltRite. There are pieces that definitely cover style, comfort and durability. However, it's difficult to find a piece that has everything within the budget you may have set for yourself. That being said, there are plenty of options for those who have a little or a lot to spend. And while I didn't find a sofa that spoke to me at that time, I found myself here again, a few years later, looking for a mattress. And this time I did give them all my money. There was a very patient gentleman who put up with me for at least an hour while I tried all the mattresses that fit my criteria, and then while I waffled between my two favorites. He was very knowledgeable and answered all my questions. He didn't steer me directly to the most expensive mattress, I found that myself. However it's not the one I chose. I picked the second most expensive one lol I hate shopping, my back chronically hurts from an injury, and the mattress I liked the best alleviated some of that pain. The checkout process was easy. I qualified for a credit card I didn't need, but it allows me to pay off the purchase at my leisure instead of immediately. The delivery was great too. After a couple weeks we had a call to schedule, followed up on the morning of, received a text when they were on the way, and after the delivery was completed. The gentlemen who removed the old mattress set and installed the new one were very professional. I work from home and they barely made a sound. They were respectful of my property and quick. I didn't feel the need to shop around, most places have the same stock and comparable prices. I like BiltRite and was happy with my experience. The mattress has been a lifesaver for me as I don't wake up in intense pain every morning. I find that my experiences over almost 20 years with this store have been pleasant and no pressure. And the fact that I'm not here every other year to replace something is a testament to quality which i appreciate.

My previous bed lasted us 3 years. I was not happy from the get go with it. After going to yet…read moreanother Big Box store, I realized they really push towards the very expensive beds. I ended up going back to retry the beds and still not happy and then started doing my homework. Google 'Mattress Makers' on youtube. Beyond helpful with what to ask your salesperson and what's really in those mattresses. I ended up going to Verlo for the first time. Jamal was helpful and I told him exactly what I was looking for and what I did not want in my new mattress along with my budget and did not want to make the same mistake twice. I ordered the mattress and for the price of the box spring was going to get an adjustable base (top only) for the same price. The day before delivery, I called and changed my mind and wanted the box springs instead. They were accommodating and I knew it could have changed my delivery. My thought again was making the right decision. I was very pleased with the delivery guys, the removal of my mattress and now happy with my bed!

We had a great experience purchasing our V11 mattress in 2021 at the Greenfield store and have been…read moreextremely happy with it from day 1. This mattress has a separate foam topper over the box springs which I love because it is very easy to rotate or flip the topper. Recently the zipper on the topper separated while I was flipping it. Stopped in at the Racine store with a picture. The store manager Jason was super helpful and scheduled a service call. Great communication on when they would be out and Isaac and Brice arrived right on time. They were able to fix the problem here, but there was no question at all that the problem would be fixed even if it required taking it back to the Greenfield store where the mattress was made. When I stopped in at the Racine store Jason noticed that we had never had a comfort adjustment and asked if we also wanted that. We didn't because the mattress has been perfect from the first night, but it was nice to have the question asked and see a company stand behind their product years after the sale.

I have bought two mattresses from this store. I started with a temperpetic mattress that ended up…read morebeing a poor fit for me. To their credit, they took that mattress back and exchanged it for a Sterns and Foster plush prime mattress. I paid a $100 pick up fee. I have had this mattress for less than three years and it is sagging unbelievably. I feel like I'm sleeping in a canoe. Unfortunately, the mattress is not sagging to the naked eye when there is not weight on it. I have called several mattress firm customer service numbers and they tell me to go through the arduous process of printing off the measuring device and doing the laundry list of assigned pictures. I don't own a printer so this will be a chore so that I can gamble that my warrenty will be honored. My warrenty is for 10 years. The last person I spoke to on the phone basically said there was nothing mattress firm can do for me because this is a manufacturer issue. That being said, go ahead and buy your mattress online for a cheaper price. There's no need to have mattress firm be a middle man if they have no ability to provide customer service if the product is faulty.

We've bought two mattresses here and have always had a good experience. We recently purchased a new…read moremattress for our master bedroom. Our 6-year-old was with us and was obsessed with the giant, yellow pillows on the beds. The salesperson sent him home with one - sweet! Mattress Firm has good prices and they are upfront with pricing and financing options. They offer delivery 7 days a week and the delivery cost includes hauling away your old mattress and box spring. We have found Mattress Firm to have quality products at stellar prices!

Just had my new custom sofa and ottoman delivered. Dominique the delivery guys were outstanding! I…read morelove it - looks so classy. Upgrading the cushions does make them hard. I hope they will soften. Nice working with Ayonna at the Greenfield store- nice people there. It is a great company. Go to the Greenfield store. Yvonne H./Milwaukee

Fabulous service 20+ years later! We purchased a sectional that was a sofa sleeper over 20 years…read moreago from the Downtown showroom and have had no problems with it. In fact, the fabric has held up all of these years with children and dogs! However, the back cushions were sagging and the seats welt cords had worn through. Looked to replace the sofa, but found nothing that compared to this piece. Brought the cushions to the Greenfield store and even though the company that made this sofa was no longer in business, they agreed to add fill and delete the welt cords and renew the cushions. It only took 4 days (had them back in time to watch the NCAA tourney which made my husband happy!) and the couch looks like new! Thank you to Anthony and Michael for an awesome job!!! We are so grateful to have had the option to keep our beloved sectional and still feel as if it was new for a very reasonable cost. I will definitely recommend your store to all of my friends!!!

Purchases a stove and it was damaged during delivery. Floor was also scratched and corner of…read morekitchen counter was broken off.

Would give a 0 if I could. Worse customer service ever. Purchased a dryer-brought it home and…read moremotor was bad. Returned back to store, however no Dryers in that price range was available. Purchased dryer in store and paid on line for financing. Manager kept insisting it was not their fault, rather mine for purchasing online. Stated he could not do anything besides apply what we spent toward another dryer that we were already in a discount store Was terrible to deal with 2 trips to the store that day and no dryer. Absolutely no help from store Save yourself some time and don't go here....Its a dump and they do not back what they sell. Will never return

Well well well ! Where do I start? I'm a sucker for leaving reviews when a place sparks my joy. I…read morewas here a few weeks back before close and even though I got what I was looking for (wooden laundry basket) I HAD to come back. This place is like a fun interactive adult museum. Getting to see so many curated spaces,touch a bunch of fabrics,be submersed in a piece of furniture. I came hear for their cookies! Left with 10 packs.The cutest packaged cookies I've ever seen with hearts for my tea parties. I'm ecstatic that they came out with a third flavor! Lemon Vanilla! I have yet to taste test. Also! 2 for $3 if you're an in ikea member instead of 2 for $5. The membership is free and they call you family after, so worth it and it's funny because you may not be related to your friend by blood but family through IKEA :) I seriously don't think I'll have room today to taste test after having their Swedish meatball lunch with linenberry juice. LINNENBERRY juice! I seriously love it. It's way better than cranberry juice, sweeter but more refreshing. It's an ikea thing. I also came for my snake plant (I heard they're impossible to kill:) ) got that! Got a breakfast in bed tray for my picnics. This place sparks up great convo with your friend and just great inspo all around if you're a visual person,such cute stuff. Some funky looking stuff, all quit practical. As someone who appreciates systems and inclusivity, you name it this place has got it down. Besides handi-capped parking there is parking for expecting mothers and parents with children! The bathrooms have complimentary toiletries. Staff is attentive. Finished off with the second meal place after checking out after we read a sign about free ice cream! :) who can pass that up, got a boat load of strawberry vanilla swirl. And a hotdog (for the experience) and had a complimentary cinnamon roll sample while we waited and figured out the self serve ordering kiosk.

We enjoy eating at the IKEA cafeteria. Reasonable prices. I have an issue with the cleanliness of…read morethe eating area. I like to sit towards the back where they have a sofa. Every time I sit there the blue triangular chair/tables appear as though they haven't been wiped off for at least a week. The round table in front of us same thing. Has not been wiped off for at least a couple days. I noticed there was less salmon on the salmon/potato salad plate they serve. When I asked about it, I was told they reduced the amount of salmon to comply with some standard for portion control...However, they did not lower the price.