I am writing to you today with a mix of sadness and utter astonishment to leave a formal record of…read morea highly distressing incident that occurred at your Aventura Mall store in Florida. Today, June 6, 2026, at approximately 2:45 p.m., I visited your store with the intention of purchasing a new Blancpain X Swatch watch. Additionally, I brought along an older Swatch watch that I have owned for many years. I am a passionate watch enthusiast and collector; my personal collection ranges from Swatch to luxury brands such as Bell & Ross, Cartier, Panerai, and Rolex. The Swatch watch in question was a gift I bought for my son years ago, aiming to inspire his own love for horology. The watch needed a new strap, so I asked the sales associate if he had a replacement. He informed me they did not have the exact match but offered to try a similar one. To do this, he removed the spring bar. Unfortunately, the alternative strap did not fit. When he attempted to put the watch back together as it originally was, he used improper technique and bent the spring bar. My complaint is not primarily about the associate's mistake. I understand that accidents can happen to personnel who may lack proper training. In fact, he attempted to push the pin against the wall right in front of me, and the misplaced force inevitably bent it. While it is frustrating that the store did not carry a spare part to fix what they had just broken--leaving my watch in worse condition than when I arrived--the associate at least felt remorseful and even offered to pay for it out of his own pocket. The real issue, and the reason for my profound indignation, was the unacceptable behavior of the store manager. When I calmly brought the damage to her attention, her response was to shout at me and threaten me, simply because I was pointing out that they had damaged my property. As a long-time customer, I find this completely shocking for three main reasons: Lack of Training: A Swatch store should not employ staff who lack the basic technical training to handle minor watch repairs safely. Lack of Resources: The store did not have basic spare parts to immediately resolve damage caused by their own employee's poor practices. Abuse from Management: The most unacceptable part of this experience was being subjected to a manager who was rude, discourteous, and threatening toward me, the aggrieved customer. Faced with this hostile environment, I chose to take my damaged watch and leave. I did not feel safe or well-treated, and I am not accustomed to engaging in low-class, confrontational arguments. It is deeply disappointing that, as a loyal customer of many years, a single critical interaction like this can completely ruin a lifetime brand experience.

It's an okay shop but incredibly tiny and limited. They don't carry the AP collab. Just go to…read moreLincoln location if you want the new stuff.

Hidden gem! I came here because I won a raffle on Instagram for some shoes! I was so excited to win…read morethem in my size the purple high dunks. Well if your wondering if this raffles are real yes! They are. Love this vibe here! When you first walk in there's a lot going on but don't get overwhelmed lol start at the shoes then make your way around. There's a bunch of street clothing here. And very on trend so if your looking for something like for skating, hype east stuff, or cool graphic tees then this is your store. They got some nice nikes and adidas they have high variety of all kinds of sneakers. They don't sell kids shoes i overheard btw. The staff was very helpful seems like they have a decent amount of ppl working and everyone was attentive.

The Original shoe store of Miami. Years in the business since before there was even a "sneaker…read moregame". A foundational store of the culture of Miami and a Miami staple. The Team are family. LOVE SG HOME TEAM

Bought a really nice bathing suit for my wife and kids. My wife loves it. Great company and…read morefriendly staff. Daniel was awesome to work with too. He knew detail about every item

Went on to grab a suit! You never just grab a suit! But there was such a selection I was actually…read moreundecided between 3! And 2 were on sale! Every style imaginable! The sales lady seemed honest and was very helpful! Such a pretty store! I will be going back!

Came here to find something for an eight grade prom. The owner at the front was really helpful at…read moreexplaining everything. Allowed my brother to try on different looks. Will return

A pillar in the Wynwood community, Rupees is where you go to get authentic one of a kind pieces…read morethat reflect the beauty of Indian culture. Whether you're getting an elaborate saree or simply replenishing your incense collection you can find it all here. After coming in as a customer, you leave as a friend and that is the customer service that is much appreciated and has made me a loyal customer for years. Highly recommended shopping here for gifts, special events and everyday items.

This shop was so sick! The owners Daniel and Camilo were super helpful and knowledgeable. They even…read morehad a few really cool motorcycles for sale! Def come check them out for all things motorcycles!

I was in tallahassee for last month and came into the dirt shop to buy a uniform. The staff is…read moresuper helpful and they had very good prices. Definitely recommend this place

I had an absolutely vile experience with Miami Twice. Mary's attitude was disgusting from the…read moremoment I walked in. She was rude, condescending, and acted like she was doing me a favor while clearly trying to lowball me. I was told my bags were only worth $2,500, and the whole interaction felt like an attempt to scare me into settling for far less than they were actually worth. The most telling part was how fast the story changed. The second I mentioned I had another offer for $4,000, suddenly the value of my bags magically went up. Then when I came back to get my bags, she tried to offer the $4,000. That alone told me everything I needed to know. It made the entire experience feel completely dishonest, manipulative, and predatory. What stood out most was how disgusting her attitude was throughout all of this. There was no professionalism, no courtesy, and no respect. Just arrogance, rudeness, and behavior that made me feel like she was trying to take advantage of me. I would never do business with her again, and I would strongly warn anyone thinking about bringing valuable items there to be extremely careful. I would recommend never visiting this store.

Came to Miami Twice looking for an outfit for an 80's theme party. Not only did I find something…read morefor the party, but ended up with a few other gorgeous dresses and tops for when the hubby and I go out. Mary and Sabrina are absolutely fantastic! If you've never shopped here before, when you come in you'll feel right at home and like you've known them forever. Sabrina is great at giving fashion advice and being honest at what looks good and what's not flattering. Mary, the owner, is like that cool aunt that everyone wishes they had. She's great at finding suggestions for how to dress for the different decades. Miami twice has been a staple for vintage fashion for over 40 years with good reason. By the way, if you think you're only coming in to buy clothes for a themed party, you're mistaken. You'll probably leave with a few "extras" you didn't go in looking for, but found impossible to leave behind.

Highly recommended Sasha was super nice and patient with me…read more Recommended Star of David neck less I also bought a tennis bracelet The prices are great you can make a great deal with Sasha or Mike . Very responsive with great altitude Quality jewelry and super nice display . Highly recommended Definitely will buy again.

Amazing and friendly service! The sales associate was incredibly helpful and kind. They have a lot…read moreof cute pieces in there. I got a vintage Levi's denim jacket for $40!