I have a white golden who's terrified of groomers. She's had a few bad experiences, but I can't…read morespeak highly enough of Durham Dog Grooming. They were kind gentle and did an outstanding job on our golden which believe me is not common.

Best groomers ever. 8 years with prior dog and on my 5th year with my current Shih Tzu. I never…read moreworry leaving him and he is perfect at pick up. Owner Nicole loves her pups and it shows. No one like them! they are the best.

We sent our 6month pup for trial session before we could decide on this place. Overall impression -…read morenot very professionally run place, extremely dirty, my dog was reeking of some bad odour in only 3 hours and full of dirt but the lady who received us spoke as if this was the only dog day care in town and everyone is lining up to have their dogs sent there! They don't provide tours of facilities so you have no idea where/what you are sending your pets into! No photos or videos put up anywhere about the facilities/amenities inside. No time taken for any sort of assessment to understand the temperament of our dog. The lady asked us if our dog will jump the fence, (I wish I knew, the dog cnt speak to tell me!) I said she has never tried and she said, I quote, "if she as much even looks at the fence, she will not be allowed in the yard again", so they plan to cage her all day if she does try to look at her surroundings! They just want full trained dogs to be left free in groups of 10 to play so easy job for them! All dogs are not same and most of them take time to adjust. They were too quick to judge in meeting my dog for the first time saying that she was nervous (obviously it was her first time there with new ppl and so many dogs!). Thankful this all happened on the trial class, never going back again!

Not a great place. For one, it is not at all clean. From the moment you walk in, there is either…read morean overwhelming smell of urine, or bleach mixed with urine. Whether you leave your pet there for one day at daycare or for boarding, they will be returned to you reeking of urine, and gritty with dirt. Dirt I can deal with. Urine, no way. You will not want to touch your dog after a stay here. I know some dogs like to roll around in all sorts of things, but I had more than one dog here (one of which did not like to roll around) and they both reeked upon pickup. I also knew 3 other pet owners who had similar experiences. I chalked it up originally to standard "kennel smell" but have since taken my dogs to several other "free play" kennels and non-free play kennels-- they've never smelled the way they did at Ajax. The worst thing though-- my dog was seriously injured while in the care of the Ajax Pet Centre. I was told my dog was in a fight with another dog, and had started the fight. However, both the vet and the surgeon who cared for my dog advised that the wounds inflicted indicate my dog was in a defensive position (bitten on the inside of the rear leg). The other clue that my dog was not the aggressor was that there was no bleeding or inflammation around his mouth or gums, indicating that my dog had not bitten anything. These two observations were made independently by both the vet and the surgeon. Unlike other petcare centres, Ajax does not provide "doggy-cams" for you to observe your dogs, or to witness the care they receive. I'd think twice before taking your four-legged friends here.

Best groom we've had for our bouvier! They are reasonable priced and our dogs weren't scared.read more

Feel the need to share with those looking and reading reviews on where to take your pets for…read moregrooming. We were very intrigued with their website, by that I mean how you can view your pet being groomed, their special washing system for pets. After speaking live with them their website has not been updated in a very very long time. Those services are non-exsistent. Its not a priority at this point to fix their website to actually reflect their services. False advertising.

I took my elderly cat in to be groomed. He was starting to get very matted and I couldn't keep up…read morewith them. My cat had never been groomed before, and he was a little spicy about it, but they handled it very well and did their best to calm him down. She was very experienced with cats, so knew how to handle his spiciness as well as properly groom an old cat. Will go back!

Jenn is a stellar groomer with so many year's experience. My mother has been taking her senior dog…read moreto her since he was a little puppy and so has my girlfriend took our dog when other placed wouldn't (because of his breed) Both dog's come out looking like a brand new dog's. I'd agree with the folks about leaving messages, but trust me they always get back to you in less then 24hrs never any longer. If your shopping around for a great groomer STOP and give PP a call You won't be disappointed whatsoever. Cheers Everyone Duane Platinum Studio's International Ajax Ontario Canada

DO NOT BRING YOUR PET HERE. It's taken me over a year to…read morewrite this review, but I feel a responsibility to warn others. My first visit to this groomer with my dog seemed fine--she came home happy from a basic de-shedding appointment. But within 24 hours, everything changed. What should have been a routine grooming led to a nightmare: my dog developed post-grooming furunculosis, a severe bacterial infection that entered through her hair follicles and began eating away the skin on her back. Despite aggressive treatment and over $18,000 in vet bills, I had to say goodbye to my best friend just two days ago. This wasn't just bad luck--it was preventable. I reached out to the groomer multiple times to ask what products were used so my vet could understand what happened. I was ignored. The lack of accountability and transparency has been infuriating and heartbreaking. The trauma, pain, and grief my dog, myself, and my family have endured over the past year are beyond words. I feel robbed of the years we still should have had together. She was 65 lbs healthy and only 38 lbs by the end. The stress and pain she went through here sparked the end of it all. She came back confused, stressed... not wanting to eat, walk, play, or do anything. Please don't risk your pet's life. What happened to us started with one simple appointment. And it ended with unimaginable loss.

If I could give this groomers a 0 star I would. The worst groomers I have ever taken my dog to. I…read moreasked for a sanitary trim and the groomer completely shaved my dogs bum and now it's very irritated. This is not how you do a sanitary trim. I also asked for a face trim and it looks like a child cut it, his whole face is now uneven. The staff here do not care about your pets or their clients. Very unprofessional and inexperienced staff. It's not safe to bring your pets here. AVOID AT ALL COSTS!

We left our dog here and he seemed at-home and comfortable as soon as he arrived. There were some…read morefriendly other pets around and we could see some playing in the fenced yard. I don't know if he played or slept while he was there but there was room for either, and when we picked him up, he was happy and calm and I know he was taken good care of. We saw other pets going home and they all seemed happy and calm and as if they'd had a good day.

When we first brought Zeus to Roger, he was honestly a handful -- reactive, wild, chewing…read moreeverything, and just not listening to anyone. I was stressed and didn't know how to handle him. After Roger worked with him in puppy training and personal protection, Zeus is like a completely different dog. He's calm, obedient, and so much more confident. And his protection work is amazing. He's focused, controlled, and listens the second he's told what to do. I'm so proud of him. Roger put so much time and care into Zeus, and it really shows. We're genuinely so grateful for everything he's done.

My dogs are eight and nine, and after their longtime groomer retired, finding a new groomer was a…read moredifficult decision. They had previously had a bad experience at another local groomer, so I was understandably hesitant to try somewhere new. I came across this company after seeing how professionally and thoughtfully they responded to a negative review. Their response gave me confidence, and ultimately encouraged me to book appointments for both of my dogs. From the moment we arrived, I felt comfortable. The owner and another groomer came to greet my dogs, and their warm, welcoming energy immediately put me at ease. I received a 30-minute notice when the dogs were ready for pickup, and they looked fantastic when I arrived. I was extremely pleased with how well they were treated and groomed. Although the cost was slightly higher than what I had paid previously, the peace of mind was absolutely worth it--especially with older dogs. I will definitely be returning and would happily recommend them to others.

Got my cat the 'lion cut'. Great professional job, Beautiful detail. The cat did not seem…read morestressed at all and he looked great!