Excellent Physical Therapy, very personal service. They really take the time for you, most…read moreappointments are 45 minutes to an hour long. Very one on one, the therapists will not see multiple patients at a time.

Amazing staff and care, they are very schedule driven and patient care. I was first apprehensive…read moredue to the strange schedule for someone that was not mobile, and the yells from the patient down the hall all night. But my care was amazing they wanted 3hrs of therapy per day, i mean what was i there for after all was the best thing i had and kept me going, and excited to be there when i went home I felt I would be missing the regimented plan, and I did but had visitors every day. So grateful, if one like this were to open in Bolivar i would volunteer my time for sure! Fabulous Job all. I was there for rehab after a stroke. the nurses were great, the therapists were amazing. I wish the client fmla office gal had some help she was late on the paperwork with no communication with me causing my pay for PTO to be interrupted.

This was the worst experience we have ever had. I do not recommend this place to anyone. The doctor…read moreasked me to come pickup my grandmother because she was signing herself out and it was against what they said was medically needed. He told my grandmother that he would put her out on the street. She is close to 90 years old. We have been frustrated the entire time she was here. We had no help from the caseworker until the day they told us to get her and even then it has been the biggest most stressful deal we have delt with medically. Please save yourself and your family from their stress and go somewhere else.

The left hand doesnt know what the right hand is doing and when you call to inquire you get met…read morewith rudeness as if you are wrong for trying to follow up. Especially when you speak with Heather Pitmann. She may be a "Program Supervisor" but has absolutely no communication skills.

Absolutely the worst company ever!!! I would give 100 negative stars if I could. my grandmother WAS…read moreon Hospice for Congestive Heart Failure, causes swelling her feet swelled to the point of leaking fluid, they was contacted NUMEROUS times and never showed!! Division of aging showed up and called an ambulance for NEGLECT from Haven. they were suppose to come weekly never showed for over a month, she wasn't getting her meds on time going days in between new prescriptions, on her bad days they was called no one came, no one cared! if you love your family member DO NOT USE Haven!!!

My husband was recently at The Maples for 3 weeks having rehab. We could not have had a better…read moreexperience. EVERYONE there was so great. Friendly and always ready to do whatever you needed. The physical therapy staff was outstanding. We recommend this place highly. Gwen and Wally Hager

the service sucked i would not recommend this place to anyone! the food sucked! staff sucked!!read more

On hold for 15 mins. Plenty of time to hear cox pitch for philanthropy asking for your home and…read moremonetary gifts. Also and I quote giving you the care you need when you need it. Then giving me an appt for 3 weeks from now. Guess they figure that's when my newly stitched hand and nerve damage could wait. When cox came to pitch me their Medicare coverage. They didn't make me wait then

Classic nursing home with all the nightmares. Low staffing with comments from staff that are…read morecringeworthy. Care is substandard. Prn meds given when not necessary. MIL accepted even though she has dementia, is a fall risk and an escape artist. She is NOt in memory care. Had to ask for a bed bath after 5 days in and still was not given until next evening after more requests! Family hired sitters 24/7. Pretty much a mess but very typical of how administrators run their facilities. Speaking of administrators: do your job! Get out of your office and check on the staff and the residents. Make sure your nurses and med tech are not on their phones!! I have seen this problem all over that building. The building is a nightmare to navigate. No room number guides on hallways. You just stumble around until you find someone to ask for help. And that's a big if. Also, the main door is some distance from the parking area. Elderly who are disabled have to walk quite far. There should be handicapped parking much closer to the front door. Would not recommend this place.

Clinton Lowe is the administrator. He is an arrogant, defensive man who did not provide adequate…read moreoversight of our loved one's care. We have photos and video proof of the unacceptable treatment and negligent care of our family member, which we provided to the Springfield Police Department for their report as well as to the State of Missouri Department of Health and Senior Services, and the Center for Medicare Services in our formal complaints against Birch Pointe. On day 4 after her admission we found our loved one had not been checked on for well over 7 hours, which is totally unacceptable. We showed up shortly after 1 pm to find dried, caked blood on her pillow case and blanket, her laying in urine soaked sheets and her Depends Undergarment was soaked. She also had stage 2 bedsores on her back, shoulders, tailbone and the heels of her feet. This was the direct result from not being turned every two hours, which was directed by her physician. We were shocked by this and tracked down the CNA who was assigned to her room. She explained to us (on video) that the shift change was at 6 am, and she had not had a chance to check in on her to change her bedding or her Depends Undergarment because they had other "emergencies" and were really busy. Oddly, there was both a breakfast and lunch tray sitting on her bedside table even though had become unable to eat or drink but apparently Food Service was not notified. Our loved one was on hospice and was not being adequately monitored for her pain or the administration of her pain medication. The staff said they were crushing pills and putting it in applesauce but that she was spitting it out. We looked in her mouth and found a large amount of her hair wadded up in it. Because she was not being turned every two hours or even receiving daily basic hygiene care, her hair had become matted and tangled and some got stuck in her mouth. We have video of us finding it, and we had to cut the hair around her face to remove the hair from her mouth. This is why she was not able to swallow the pain meds. It was appalling to say the least to think that she probably was like this for at least 3 days, and the staff did not know. She just had broken both of her hips and had hip replacement surgeries, and was admitted there on hospice. It is no doubt she suffered because of their negligence. When we informed the Charge Nurse, LPN, Hospice Nurse and CNA of the wad of hair in her mouth and her bed sores, they are on video admitting that this was unacceptable; and when asked if they would want this substandard care for their loved one they all said no. This was when we had our first encounter with Clinton Lowe who was very defensive, unkind nor did he show any empathy toward the situation. We showed him the unacceptable state of her care and the many untreated bed sores. We shared our deep concern that she was not being turned every two hours as directed by her doctor. We also asked why many of his staff did not wear proper IDs and asked how were identity who was an aide, CNA, housekeeping or Nurse. We noticed a handful of staff not in appropriate medical attire, but in street wear. It was a concern because we could not identify if they were a staff member, a visitor or someone else. We shared that it was baffling that for such a large facility there was only one Charge Nurse on duty and that the LPN to patient ratio was too large to provide adequate medical care. We were alarmed that there was not enough staff to handle both emergencies and provide quality care for all patients. Our loved one suffered because of the mismanagement of this facility. It dawned on Clinton Lowe that we recognized this was elder abuse and gross negligence by his staff and went into total defensive mode and stated that he would "do his own investigation" of the matter, which we thought was a load of crap. We found the security at the front door is alarmingly lacking after hours and on weekends. There was no one at the front entrance. There was only a sign in sheet. With some residents in wheelchairs sitting in the halls, someone with bad intentions could walk in and roll them out the front door. Two workers shared with us that they were extremely overworked and stretched too thin. We saw for ourselves that the facility was grossly understaffed each and every time we were there. When we called on the weekends and overnight, no one answered the phone until 8:00 am. Please investigate all aspects of any nursing facility, and look beyond the flashy, new entry way and common areas. That is just a rouse to make the facility look better than the actual care they provide. Look at the staff top to bottom as this is what matters the most when placing a loved one in facility.