I've been furnishing a 5000sq foot home and I've purchased many items from different places. If you want to wait MONTHS AND MONTHS for your furniture then go ahead and purchase from Haverty's! I'm so over it I want to cancel the order before it arrives. I haven't had a living room for months. Every other furniture company I've purchased from has had a reasonable timeframe. Review the reviews before ordering from them. read more

Avoid Havertys if you value your time and sanity!" " Worst delivery and response I've ever experienced. After 3 attempts to deliver a dresser, I'm beyond frustrated. 1st delivery: I waited all day only to have the dresser arrive damaged. After a 3-week wait, the 2nd delivery was another disaster. I waited all day again, only to get a call at 6:15 PM saying the replacement dresser was broken. Then, 2 weeks later, the 3rd attempt was an even bigger joke. The driver didn't show up. At 6:40 PM, I got a call saying he needed 45 minutes to arrive--after I had waited all day! When I spoke to the manager at the Pineville, NC store, the best they could do was schedule another attempt 2 weeks out, with no guarantee of a daytime delivery. I asked to cancel the order and have them pick up the damaged piece. A few minutes later, I got a call saying they could pick up the damaged dresser in 2 days but couldn't deliver a replacement until mid-December. Where's the logic in that? This has been an absolutely unbelievable customer service experience. For a company that calls itself customer-focused, this is unacceptable. Rest assured, this review will be posted on social media as well. read more

Have bought beautiful and very well made furniture there several years ago. It was from the 90's and still using it.

On the third delivery attempt, Haverty's sent out a manager, Ethan, who was phenomenal! He definitely knew what he was doing and guided the work crew in the delivery of my couch. They also made good on the damage to my wall and were genuinely concerned that I was unhappy and took many steps to turn the situation around. So, a happy ending to the story. read more

~I love how you tell us which lane to park in, so the shuttle can pick us up within minutes of our arrival at your parking lot.~I love how your drivers are (almost) all very friendly and helpful.~I love your prices.~I love that when I return to my home airport and go to the app to say I'm outside and ready to be picked up, you respond that you "see" me and I can "see" the shuttle's active progress toward me.~I love that you pull up in a yellow and black spotted shuttle so I don't have to try and figure out which shuttle is the one I need to get on. ~I love that I can scan my QR code to get in and out of the lot. I have already recommended you to a number of people and will continue to do so. Thank you for all you do. (CLT/Charlotte-Douglas International Airport) read more

This beautiful, huge showroom offers customers the opportunity to see first hand an enormous array of furniture and design pieces all in one stop Paul Campion, who we worked with, is a fantastic member of the sales team. He asked important questions about our needs and helped us zero in on what was best for us. He is extremely knowledgeable about products, is courteous and kind, and actually follows up on what he says he will do. Rare! read more

First, I'm not a first-time unhappy customer. I have many furniture items from them bought over the years and have been happy. A King pillow top hybrid mattress purchased a year ago, just like the one in another room that I purchased from them previously started to develop a hump in the middle. The correct characterization is that the pillow top that is compressed when we sleep on the sides is not returning to the height of the center.. because the difference in height is not noticeable at the ends of the mattress where a lesser weight is placed. "Customer Care" (euphemism) came out. The guy, wordlessly, measured the difference, in the center as I recall, said nothing else, could not be tempted to make any comments, said CC would be back in touch. I called them, and get ready for their excuse, and I paraphrase: " The difference measured in the center is not sufficient to void the warranty. Call us when the height reaches .. forget what she said.. I think it was 2" Let me translate that. "We know you have to struggle to move up to the center of the hilltop right now, but the Manufacturer won't let us honor the warranty until you absolutely can't get there. In any case, we want YOU to measure the difference and call us then and we'll tell you that the warranty has expired. Notice, and I see this all the time. Haverty sold you the merchandise but at warranty time it's not them, not invented here excuse. I cancelled an outstanding order I had at the time. Color me gone. read more

Hi, it's been 4 months now since a broken chair was delivered to my home. The customer service and communication to me has been very underwhelming. I've sent every photo requested, returned every phone call and email. My chair is still broken with no appointment set to replace or repair it. I have been more than patient. I am very disappointed in what I thought was a very quality furniture store. read more

Havertys Furniture - Mattresses Near Me - Pineville, North Carolina

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POOR Customer Service, ordered a dining table and chairs in October, was suppose to be delivered in November early December . today i went to the website and the same set up is now 200.00 less than what i paid for. i emailed customer service to 1) get an update on ETA and 2) inform them that the set that I have not received is now 200.00 less. wait for it... Now they are telling me mid january for delivery and they will not even match the price . ps our sales associate was friendly, this review is strictly for poor communication, false promises, and poor customer service read more

Havertys Furniture - Mattresses Near Me - Pineville, North Carolina

Let me start by saying I have shopped at Havertys before. About 2 weeks ago I came in looking for a Sofa. I was immediately greeted by Jack. I thought he looked familiar, and while we were talking I figured it out! Jack had hired me for my very first job when I was only 17 years old! We gave each other the biggest hug; I could not have been more delighted!! He graciously showed me around the Showroom and pretty quickly we zeroed in on The Sofa! The great news is it could be ordered with a Shay's attached instead of the L Shape arrangement as it was presented on the floor. We emailed back and fourth for a week and a half and today I decided to go back in. Jack was there and we Both sat on it again. I decided to go with it. I also got the matching Ottoman and the protection plan! I am so pleased! Thank you Jack and thank you Havertys for always exceeding my expectations read more

Havertys Furniture - Mattresses Near Me - Pineville, North Carolina

Our sales representative Scot provided exceptional customer service. He was knowledgeable, personable and went above and beyond. Scot, store manager and his colleague took the time to explain the differences between several mattresses and best foundation for us. This was a great experience for us. read more

We were pleased with our sales representative, Scot. He has gone out of his way to be sure that we are satisfied customers. We are very pleased with the sofa's we purchased and would recommend the store due to the customer care services. read more

--- Editing with new info --- After multiple calls, my husband was finally able to get a manager on the phone and that manager authorized a repair. We still had to call multiple times again to get consult/pick up details confirmed. Calls were not readily returned. Customer Service is lacking! It got done, but it was frustrating. The men that came to pick the couch up and the repairman were the only ones that did a good job. They were kind, courteous, and honest. I added a star for them, but the rest of the experience was awful. ---- read more

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This was by far the best furniture buying experience I've ever had. It's actually one of the best shopping trips in general I've ever had. I've been looking for sofas for over a month and was dreading coming into another store. Let me just say that our sales man, Scot Moore, made the experience seamless and hassle free! I hope the company sees this review and rewards him for his great job! He wasn't your typical pushy sales man trying to sell you stuff you don't need or want. He pointed out where items were in the store and gave us space to shop. He was available when we had questions and were ready to make our purchase. I was excited to find my sofas there! I'd already been to five different stores and was about to just give up and sit on my floor :) I found a sectional that I loved and told Scot. He let me know that the sectional also came in a sofa and loveseat that they didn't have on the sales floor. He printed out pictures and I fell in love with the sofas. I emailed him the measurements of my living room and he had a designer create a drawing of what the furniture would look like in my home. That's how I was able to decide to get the 2 sofas instead of the sectional. When my sofas were delivered, the gentlemen that delivered them were careful and did a great job of not leaving a mess. Sofas were padded, wrapped, and in perfect condition. I'm so happy with my purchase! Next time I need furniture I will definitely be contacting Scot Moore. I was 100% comfortable with making my purchase because Scot said that I had 3 days after delivery to decide if I wanted to change from my purchase of the sofas to the sectional. Luckily I love my sofas and can't wait to use them for many years to come. read more

After owning this sofa for less than a year and a half, I would not recommend buying from Haverty's. The quality of the sofa is horrible. We have had to replace several cushion covers under the 1 year warranty because they ripped at the seams. After the warranty expired, it was a hassle trying to replace other ripped covers at no cost. Customer service is great, but quality of sofa is the worst I have ever experienced. I would NOT buy from Haverty's again. read more

Ordered a living room set and paid cash on May 16, 2020. Was told 6 to 8 weeks. It is now August 15 and furniture still not delivered. I get a different story from each call I place to theM. Not blaming the sales person at all. This is strictly a customer service issue. Will never buy from them again. I'm clearly never getting my furniture. read more

We ordered the sofa in January of 2020. The sofa is finally scheduled for delivery in November of 2021. It took almost one year for the sofa to be delivered. Even given the issues with supply and staffing this wait is not acceptable. While there was regular communication we were given date after date after date for estimated ETA. None of these were even remotely reliable. While Paul was polite and good to work with and I believe he tried what he could. I will not be purchasing furniture from Havertys in the future. Update unforunelty during delivery damaged was done to our home. The delivery team did not put down a mat to protect the hardwood flooring. Two of the employees attempted to brute force push the sofa through the front door. This resulting in chipping and scratching of the front door and hardwood floor and denting and scratching of the door fram. read more

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Very happy with our purchase! We went in about a month ago and looked for bedroom furniture, Orlando assisted us. It was nice to be able to look around and not have a salesman following you around. He gave us his card and quoted us on some things. About a month later we came back and decided to buy the furniture during the huge labor day weekend sale. When we went back that place was crazy busy! Parking lot full, etc. But among the mist of the craziness we asked for Orlando again and he helped us make the purchase. The furniture was delivered two days later and the delivery went smoothly. The furniture itself looked even better in our house and it is top notch. Super high quality and durable. Were glad we had it delivered because it is heavy! read more

I just moved to the area and my husband and I needed a LOT of furniture for our new house. We went to Havertys and had Marla as our sales associate and she was nothing short of wonderful. Marla is extremely knowledgeable on all things furniture, she has a good eye for things that match well, she's not pushy at all like some sales associates at other stores can be. Lastly, and perhaps most importantly, she made the whole experience fun and stress free! The delivery went smoothly as well. There are some delays in our furniture due to COVID, but they have been keeping constant communication with us and letting us know where the furniture is as well as estimated arrival. Had such a great experience here. Havertys clearly values customer service and satisfaction. We will definitely be back for me! read more

Our sales person was great, no complaints there. However, after waiting nearly four months for delivery I was delivered one of two pieces. The one that was delivered had damaged upholstery that was even marked with red tape. I was promised that it would be repaired. Then I sat on the sofa, heard a "pop" and sank about four inches. I then decided to return the sofa and look elsewhere. BTW, the two hour delivery window is for decoration only. Our 12:15-2:15 delivery arrived at 4:30. read more

Horrible experience. Manager and associates don't care. took them 7 months to deliver furniture. delivery is bad. Save yourself hassle and buy from someone else. read more

Will not be purchasing furniture here again. Worked with Scott Moore and Orlando Diaz back in September of 2014. Purchased a living room table set and a chair. I was also sold a Guardsman Gold warranty plan by Mr. Moore who showed me a list of items they covered. What Mr. Moore did not go over is how ridiculous and outdated the claims process is with Guardsman and that if you don't fax or mail in a claim AFTER completing an online form they will deny your request. It's just a series of hoops they make you jump through to avoid servicing your claim. It's too bad because something like this is just the type of situation that leads me to find a way to mention NOT to shop at Havertys in almost any social conversation. read more

They are friendly and nice but I purchased a broken desk and took a week for them to replace. The customer service is nice but not much help. Also, don't trust their delivery window ... 3-5pm?!? Try 6:30. And would have been nice if you called to let me know. read more

i ordered a piece of furniture from havertys in April for Delivery in June. When the piece was delivered it was damaged, which is fine but the way they handled the situation was far from professional. i was initially told i'd have to wait another month to get the piece then i was informed that i'd recieve it a week later. Prior to delivery i was told there had been an error and the only piece they had left was damaged. we reached out to another haverty's asking about their floor unit asking if they were able to sell that similarly to how the other store had, they declined. On 7/4 I cancelled my order, went to a competitor and ordered furniture to fill two rooms in my new home. my issue here is that my cancellation and payment was apparently never issued, i spoke with Haverty's on Friday asking about the status of my refund, they advised me to call in Monday so i did and they said it was never processed. i finally got in touch with someone to process my refund on Monday. Overall this was a very poor experience, my salesperson was great and i liked the products offered, but i would never deal with this company just given the situation which was triggered by one individual issue. read more

We had a good experience here. I came here to look at sofas. They had a nice selection as well as customizing. The sales person who helped us was super nice and was very informative but didn't bother us which was a plus. I didn't end up going with them because I liked another style better at a different facility but I will keep them in mind for other furniture based on the good customer service. read more

Highest quality furniture at a reasonable price. Expect $3-5K for a full bedroom set. Beautiful solid wood. Great selection.

Really pleased with Haverty's and especially the salesman on the floor - Dennis. He never hovered but seemed to have a sixth sense about when to show up and answer a question we had. Ended up buying a couch and two chairs for the living room... quality seemed to be really good as well. We went to about four different furniture stores all around the Carolina Place Mall area and found the service and quality at Haverty's to be the best... hands down. Super impressed and very happy with our experience. Thumbs up, five stars - highly recommended! read more

I had been looking for a French provincial cream colored antique style bedroom set for awhile and found it at Haverty's at a reasonable price and delivery was uneventful. Great product and service. Ask for Ricardo. read more

Let me just cut to the chase. Horrible Service!! Now the longer version. We ordered two barrel chairs for our library. We debated on the delivery of the chairs. Should we pick them up or pay for delivery. Since they offer "Top Drawer Delivery" we said ship it. Our scheduled delivery time was between 2:00 and 4:30. They arrived at 6:30pm with the furniture. Okay that happens from time to time. Not what I would expect from the "Top Drawer Deliver Service" I was a bit taken back when the delivery guy walked in with wet shoes right across our new thousand dollar rug. No time for booties for him. The other delivery guy did have the foresight to put booties on over his boots since it's raining and muddy outside. They unwrapped our furniture. The first chair had about a 1 inch slice in the back. The second chair seemed to be okay. We notified the delivery guys that we didn't want the damaged chair. He stated that the company would call us ten minutes after they check out of the delivery. He stated that they would send us a replacement chair and pick the damaged one up. We bought the story as it was sold. Like a couple of dummies we awaited the call. Guess what thirty minutes later we realized the call wasn't coming. So we called customer care. They tell us sorry we don't know why they told you we would call in ten minutes that's not true. We then ask what do we do with the chair? Well you shouldn't have accepted it if you weren't satisfied with it. We exclaimed we asked and they told us that we had to keep it. The company would send a replacement and pick the junk chair up when the replacement was delivered. We hear no that's not true either. We will have to call you on Monday to schedule a repair appointment. We stated we don't want the chair it is ripped. We want a new chair. Oh well can you send us a picture of the damaged chair. Sure. Okay well we will call you on Monday to schedule. So we are now stuck with the bad chair for who knows how long. They sure don't hesitate taking money. Customer service sucks though. The moral of this is "Top Drawer Service" is dirty shoes on the new rug, people lying to your face, and of course followed with a heaping helping of you're out of luck on the phone. So take a chance if you must. I'm sure when they deliver chairs that don't come from Sanford and Sons back lot. It might be okay. read more

Over all good! We got a couch and love seat. We found a ottoman at Target that we liked better than the one that they had at Haverty's They told me that the love seat would take 4 weeks to come in. The next day they called me and told me they could get it in like 3 days!!!! Made my day! The sales person was a nice guy as well. (Jimmy) Thanks! read more

Another stellar visit to Havertys thanks to Diane Day! We had an issue with a couch we purchased 4 months ago. Diane and the store manager helped us out by listening to their customer and making things right. The delivery of the new couch was flawless. I fear this world is losing what it means to provide good customer service. If you'd like a reminder of what it feels like, and need some new furniture visit this location and be sure to ask for Diane. read more

My wife spent several thousand dollars. Then we were told it would be six weeks for delivery. Delivery day arrived and we were told two different time frames. After waiting for half a day, I was then told it would be three more days after being told before that it was out for delivery. In short, when they give you a delivery time, you will be lucky if you get it some time that day. Once they get your money, customer service goes out the window. On top of that, the manager wouldn't answer the phone. read more

Diane Day has been one of the best things that has happened to us since moving to NC from MI. Her customer service is outstanding and needs to be taught to others in this world. The store manager was very helpful and accommodating. I will continue to buy my furniture pieces from this location due to the amazing experiences I have had. read more

...17 weeks in from projected 12 weeks (at max for delivery) and still....N O F U R N I T U R E!! I've called weekly, bi-weekly, and now daily since I know it's in stock. In stock on the week before delivery, asked for 3 day early delivery and spend 2 days on the phone chaseing my tail, AND BEGGING TO DELIVER MY FURNITURE ....LIKE THEY PROMISED WHEN IT CAME IN STOCK!!!!! Here we still sit (on the floor and camping chairs) Because we aren't important enough to get our beloved pieces of a couch delivered before Christmas. I ordered on September 7th 2020 and it is December 18th with no furniture in sight or delivery set. To say I am saddened by the lies and the cancelled plans for each holiday with loved ones has been a HUGE disappointment over and over. I URGE you to reconsider HAVERTYS. They haven't even tried to compensate for any of the lies or time. HAVERTYS is a fraud. Shop elsewhere. read more

I just bought a new couch from the store in Pineville-Matthews and the salesman assured me that it would not be on Black Friday sales. Well I went back, and the couch was $100 cheaper. WTH read more

I had the most wonderful experience at Haverty's. I worked with Marla and the interior designer Channel. They were so extremely helpful, very knowledgeable, and enjoyable to work with. I have dealt with this team multiple times recently and cannot recommend them enough. Their products and customer service will keep me coming back for all my rooms. read more

Everything about this furniture buying experience was completely opposite what I expected. It has been a dreaded item on my "to do list" for a while. After finally deciding to start looking, I went to several stores on "furniture row" and ended up at Haverty's last. I appreciated most the no pressure sales so that's the first big plus. Jeff, my Sales Consultant, let me wander the showroom so I could see what I liked/didn't like. After settling on a particular living room set, he introduced me to one of their Design Consultants, Chanel, to help pick out fabrics, layouts, etc. Even though I had measurements for the living room, they also came out to the house so they could see the overall space. My order was ready much quicker than expected and was delivered this week. Chanel was here to make sure it was placed correctly and to make sure I was pleased. The Delivery guys were great--on time and quick to get the job done. I am pleased with the purchase so far. And I'd definitely recommend Chanel and Jeff for your next furniture purchase. A friend has already asked me for their info. read more

When you walk into Havertys a sales person greets you and then follows you around - EVERY WHERE YOU GO. Creeps me out. Wonder if they think I'm going stuff one of the chairs down my pants and run out. CREEPY!!! read more

We went to several furniture showrooms with various qualities offered. We ended up purchasing a full dining room set and family room furniture. Totally smooth, friendly and professional customer service. Dennis was our sales person and he was so helpful. He and one of their designers came to our home and spent time with us. We love our furniture and we will buy more furniture from Haverty's. read more

Ah yes...time again for some new living room furniture. After getting new sofas every couple of years, we decided to give some leather furniture a try. We found a couple of beautiful pieces and got a quote from our salesperson, Jeff. We thanked him and went to check out some competitors' options to compare. I'm not a huge fan of the all-day shopping events, and my preference was for the Haverty's pieces, so I decided to go back and see if Jeff could knock off the shipping charges to keep the price around 3 grand. He looked incredibly annoyed (and why wouldn't he...it eats into his commission). He had to "speak with someone" about getting the price down. He also asked if I would buy today if he could get the price of the shipping knocked off. Which of course, led to my belief that I'd be pulling out my wallet in a couple of minutes. Here's where my decision to find a new store, or at the very least, work with another salesperson comes into play. When speaking with Jeff, I expressed that I wanted to stay around or under 3 grand to stay within my budget...that...and...my wife wasn't exactly thrilled about purchasing a leather set to begin with. Annoyed that I was asking for "free shipping" ($120) on a $3,000 purchase, Jeff decides that the best thing to tell me...is...that I should have been looking at furniture I can afford. Did he really just say that? There's no way I heard that, right? Now there's two sides to me...the one that could have handed him my business card and discussed the difference between the words "budget" and "afford," and the one that was in total shock as he walked away to talk to a manager. While my nature tends to lean towards the former, I was certain that any discussion past this point would have been a waste of breath. To be fair, i was already receiving a $100 discount for every thousand I spent (not including the $300 warranty). Since the price only came to $2700 without taxes and warranty, it would only be $200 off. I walked in to speak with Jeff for a deal on shipping. I was prepared to leave and buy elsewhere if he was unwilling to negotiate. The only reason I'm updating my review is to bring light to a poor choice of how to speak to a customer and an unwillingness to be flexible. Profit margin is considerably higher in the furniture business than in most other retail outlets. As a returning customer I expect some flexibility in maintaining the relationship. Acting like the $120 delivery charge would bring the net profit below all costs was absurd...and if it's not absurd...Haverty's business model must be. read more