I purchased a 2020 BMW Z4 sDrive M40i from Kimberly BMW of Davenport in April 2026 as an…read moreout-of-state buyer from Ohio. The vehicle was driven to Tennessee, where I was located at the time. Because I couldn't inspect the car in person, I relied entirely on the dealership's disclosures. I asked salesperson McKinley Elg directly about any scratches, damage, or imperfections. He responded that he had gone "up and down with a pretty thorough eye" and sent me photographs annotated with red circles identifying a small chip on the bumper, a minor mark above the rear driver's door, rocker panel scuffs, and a scratch on the trunk lid. I was also provided a clean CARFAX showing no accidents reported and a signed dealer disclosure form stating the vehicle had no accident history. Based on all of that, I sent my 22-year-old son on a one-way flight from Knoxville to pick up the car. What I received was not what was disclosed. When my son arrived at the dealership to pick up the car, he noticed road rash on three of the four black wheels -- something that was never disclosed to me at any point during the sale. After he drove it to Tennessee, I found paint peeling in chunks around both headlights, around the BMW hood emblem, and across the front bumper far beyond the single chip I had been shown. The hood was misaligned. I later learned -- from McKinley's own text message sent the day before closing -- that the car "has been fixed once before and they pinched the panel in a weird way," and that a dent repair professional had already told the dealership the damage "might be body shop." That information was never shared with me before I agreed to the purchase. I had the vehicle independently inspected by a BMW Certified Repair Facility. The assessment was unambiguous: the damage was "not consistent with typical wear and tear for a 2020 model," the front bumper "should not have passed a standard dealer pre-sale inspection without disclosure," and the prior repair was performed improperly -- the bumper was never fully removed, trim pieces were masked in place, and one-time-use side reflector lamps were left damaged and now require full replacement. The preliminary repair estimate, prepared to BMW Certified standards using all OEM parts, came to $5,650.29. I obtained two additional estimates from other body shops, all reaching the same conclusion. When I contacted the dealership's General Manager, Richard Zillmer, his response was to offer me $1,000 toward "refinishing the bumper." I declined. The dealership then went completely silent -- no further communication from any staff member. I have since filed formal complaints with both the Iowa and Ohio Attorneys General and have notified BMW North America and BMW AG. I also notified the dealership's ownership in writing on May 12, 2026 of the full sequence of events. I also want to address the ways in which the dealership has attempted to deflect responsibility. First, they have tried to blame the vehicle's condition on its age, characterizing the damage as expected wear and tear for an "older" vehicle. This excuse falls apart immediately when you look at the facts: this is a 2020 BMW Z4 that had just 36,205 miles on it at the time of purchase -- and the dealership charged $47,272.98 for it including the warranty. You simply cannot price a car like a low-mileage, near-new luxury vehicle and then turn around and blame its condition on age when things go wrong. A BMW Certified expert confirmed the damage is "not consistent with typical wear and tear for a 2020 model," and I also own a 2013 and a 2001 BMW, neither of which exhibit the kind of paint failure and improper repair evidence present on this vehicle. Second, the dealership is attempting to shift responsibility onto my 22-year-old son, claiming he had an opportunity to inspect the vehicle at pickup. That characterization is false and frankly inappropriate. My son was sent for one purpose only -- to deliver wet signatures on the remaining paperwork and transport the vehicle back to me. He has never owned a car, never purchased a car, and has no experience or knowledge that would allow him to identify improper prior repairs, concealed paint failure, or collision damage indicators on a BMW. Sending a first-time driver to sign documents does not constitute a buyer inspection, and the dealership knows that. The person who negotiated this purchase, reviewed every photo, asked every question, and made every decision was me -- from Ohio, remotely, based entirely on what the dealership chose to disclose. My total investment in this vehicle -- including the warranty -- was $47,272.98. I paid that amount for a car with an undisclosed prior repair, improperly fixed front-end damage, road rash on three wheels, and widespread paint failure that a BMW Certified expert says never should have left the lot without disclosure. If

Highly recommend this dealership over BMW of Des Moines. Jim Weaver the sales manager has been in…read morethe business a long time and knows how to take care of customers. We live in Des Moines and decided to make the drive to purchase with him over local because of his transparency in the process. If you don't like to play the dealer games and don't want to be taken advantage of go see these guys and get the customer service and respect you deserve. I am a busy man and Jim made it work over text and a simple phone call. Thank you guys.

the people at ripple and frenell has always treated me great especially Troy Carl and the Silvis…read morelocation if you need a vehicle I would recommend their car lot

we had got a car from u on feb.4, 2012 and on the 6th of feb the heat went out then coolent then…read moreon the 20th the car front tire came off then we had to pay to get it fixed 300.00 and car was a total loss and this is not right that place ripped us off they r total wrong to do that to ppl can we do something i would never buy a car from them ppl if they where the last ppl on earth

The owner was friendly and upfront about costs. Great mechanic work, and he beat the quote I got at…read morethe dealership. Old school, locally owned auto shop.

I was a first time car buyer and the staff at Turpin Motors went above and beyond to ensure that I…read moreleft with the car I came in for. Marie helped me every step of the way and every time we hit a roadblock she was ready to pivot and try something else. I couldn't have had a better experience thanks to Marie and everyone at this establishment. I highly recommend Turpin Motors check them out you won't be disappointed!

Turpin Motors looked at my car and serviced it without an appointment. They literally took me as a…read morewalk in, and fixed my car the same day with no wait other than the time they took. They were very knowledgeable, professional, kind, and helpful when I was out of town with my "check engine" light on. I highly recommend this business; top notch!!! Geneseo is lucky to have them!!!!

Steve in service went above and beyond expectations. He took the time to do extra work required to…read moreget us taken care of.

This dealership absolutely sucks! No matter how hard the employees try, no matter how awesome they…read moretry with customer service, and they do. It's the POS general manager, Craig! Talking to him shows he absolutely doesn't care about customer service. I did not mind McGrath's, Harley Davison. The core of the problem is the parts department. It is a total crap show. If you bring up the problem to the general manager, he will tell you to have a nice day!