In 2018 we purchased a new home from Hawkins Homes of Clarksville. The space(2961sqft) is great and we really haven't had any real problem out of the place. Had some problems up front with a project manager that didn't want to fix warranty issues. From the beginning we had a massive rain water problem in the back yard. The project manager was suppose to fix it under the original contract. But didn't and we fought the issue for 7 years. When we contacted the project manager(won't mention names), all he wanted to do was put a band-aide on the problem. So we declined his new idea. Fast forward to a couple months ago(7 years after purchase date), I decided to go all out and find out why the system the project manager put in didn't work as it should. I found out the job was completely botched and there was no way for water to escape. So I contacted Hawkins Homes and asked if they could send someone over to see the mess. I honestly didn't know what to expect. The project manager Hawkins Homes sent over was a different person. Brian saw the mess left behind by the previous project manager and immediately raised red flags with the brass at the top. Within a week, Brian had a crew come out and fix the problem. Mind you, this is 6 years after our warranty expired. We were never offered an extended warranty. I think the previous project manager just didn't care. But this goes to show how Hawkins Homes themselves do care about their customers and their commitment to their craftsmanship. Bad apples are every where and I've learned you cannot blame the entire tree just because one apple is rotten. Hawkins made this right with us after 7 years of ownership and we thank them for it. read more

I am reading these other reviews. I'm sorry for there experience. This was not our experience. We had great service and wonderful quality with Hawkins Homes! We have been in our home for more than 3 years. We love our home. read more

DISASTER! BUYER BEWARE! Where to start... From day one when we were picking out lots in Sango Mills our realtor, Ron Dayley assured us they would clear the lots to the surrounding property lines. We found a large lot we loved that looked out back to trees. We went to pick out our finishes, from the extremely limited selection. Kendra Hawkins, the builder's wife immediately judged us and assumed we didn't have money to spend. Maybe because we had a very new baby? Who knows. She wouldn't even allow us to upgrade to board and batten siding because the house we saw with it had "spent more than 8000 dollars on upgrades", which we ended up going well over. You'd think they'd want us to upgrade right? We have the money. The board and batten for the entire front of the house was only 750 dollars. We were then misled a few more times based on the few sample pieces we had to choose from. The samples look nothing like what you'll get. Also, if you want any cabinets in the bathroom besides dinged dark ones you'll get charged a couple thousand dollars. Hope you like dark wood. Be sure to write down the number for the sample you actually choose because Kendra likes to place blame on your for writing it down wrong and when you come back to have it changed she won't look up at you but she will tell you "I told you they would have a lot of movement, this is only a small sample piece" all while looking down at the table. No eye contact. The movements are not the issue, it's that it should have been white, not tan. We also had to insist that we wanted to upgrade a poor quality vinyl flooring to tile in our bathrooms and laundry room, that was over 1600 dollars. Beware, only the master bathroom gets tile flooring. You'd assume tile would be standard in a bathroom, not vinyl. We also asked about having a dark grout on the backsplash and they said no. We said ok well we can buy the grout for you, they said no that shows off the imperfections too much, maybe that was another red flag. We also bought a 700 dollar farmhouse sink that we gave them to install because they didn't have any farmhouse style sinks they could choose from. When the house was being built and we were contacted to walk through to ensure the electrical work was appropriate, we see that the trees in the back area were so close to the actual house you could literally grab them out of the back window. We asked when are the trees being cleared out so we can put a fence in? They said "oh no this is a premium wooded lot we aren't but we'll allow you to switch lots for a thousand dollars more." I said hold on, if it's a premium wooded lot why am I paying you to go to a basic lot? No response. We switch lots because we have dogs and there's no way we can't fence in our yard because of the literal woods in the backyard (which I'm pretty sure is against the HOA regulations). We switch lots and they assure us everything will still be finished on time. Communication goes dark...for months... the few updates we did get were from our realtor taking pictures....of the wrong house....for weeks. No I'm not kidding. Getting down to crunch time and we are every day hounding our realtor "hey what's going on we are trying to get our appraisal done for our VA loan and get it inspected and whatnot and we are like two weeks out from moving in". Well finally, they say ok we can have the appraisal and home inspection. The foreman met us there and told us to not look at any of the cosmetic stuff.....just don't look at it.....I've built 500 homes.....this one gave me no problems. Anyways he leaves and our inspector and us get underway, the problems he saw in our house were ones he had never seen before and he had been inspecting for over 20 years. Our closet door was improperly framed but the trim guy put trim up and hung the door so there was a 3 inch gap over the top of the door. The master bathroom did not meet code. Minimally it has to be a 30" wide space with the center of the toilet 15" from either side. This space was 29 inches wide and it was 12.5" from one wall. A normal sized adult couldn't sit on it. This in no way shape or form met code but the builder insisted they have a letter of occupancy saying they met all codes.....called the code office for Montgomery county and he was like yeah that's not up to code I can come and look at it for you if you want. It looks like they spackled with a meat tenderizer on the drywall and they had Ray Charles doing the baseboards - a point that we would point out on our second and final and next final inspection and the builder would ultimately cancel the contract over . We were told these issues "depended on who did your finishing work," this was not something we had any control over, as we could not choose who the finisher was. Shouldn't they have the same expectation for all of their finishers? ...continued in part 2 read more

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Mr Hawkins and his wife and whole team were great. They helped us build the house of our dreams, anything we wanted they worked with us to make it happen. The quality of our home is the best my home inspector has ever seen. Everyone of his team, crew, and contractors were awesome and helpful from the start til now. Even once we moved in if there was anything we needed they were there to help fix it. I would recommend his team for anyone that wants a home and wants to be happy. read more

Houses in our Hawkins development are 4 years old. Sidewalks and driveways are crumbling already. My front door doesn't open properly, our stairs are crooked (you can feel the steps angling up or down randomly when you walk on them). Plus, the fence in our backyard is falling apart. We're pretty disappointed with the quality of construction. read more

Hawkins homes has a very friendly and helpful staff. So easy to work with and I highly recommend them if you are interested in building a home in the Clarksville area. read more

Completely Agree with the other review. Horrible service. Poor construction. Poor landscaping. Like pulling teeth dealing with them. Seriously regret buying from them and while looking for other homes, I turn away from certain ones when realizing Hawkins is the builder. Really sucks to have this be our first experience when being brand new home buyers. read more

Hawkins Homes built my very first home and we've lived here over 5 years and could not be more happy with the craftsmanship and quality. We are so excited to have begun the process of building our second home with them and have been so impressed with the process. We are so grateful to everyone at the Hawkins Homes team! read more

The following expresses my personal opinions based on my experience with Hawkins. I've been in my newly built home just over 2 weeks. The first night I found the cold and hot water is reversed in the shower and the water pressure is so bad that it comes nowhere near the built in bench seat. Because I have disabilities, I had to put a plastic shower seat in so I can get a little wet. I also learned there is a short in the wiring for the entertainment center. The best the cable guy could do is run the cable to a different wall so I can have internet, phone and cable. Consequently I currently have a trip hazard for me and my little dogs from the cable stretched across the floor. The man also told me to have the ground wiring checked outside because it doesn't seem to be actually "grounded." I was informed at the walk through that Hawkins doesn't actually manage warranty issues but requires the buyer to contact each sub-contractor to request warranty work. I was given a piece of paper with sub-contractor names and numbers. When I looked up the businesses on Google, most of them don't have a website or anything of the sort so they may or may not actually be licensed or respond to a phone call. I will see what happens when I call tomorrow. No one has been responding over the Christmas/New Year holiday period. Also at the walk through I was informed that mopping the "luxury vinyl plank" flooring that is all over my house would likely cause buckling and definitely would void the warranty. Seriously, they told me I can't mop the floor. They said to only use a dry swiffer sheet to clean it. So when mud is tracked in during the rainy season I can't mop it up, just try to dust it off with a swiffer. Going back to the beginning, I made it very clear that I needed a lot that would ensure no steps from the driveway to the porch or in from the garage to the house because of my disabilities. They said they could do that on Lots 22 through 28 except Lots 26 and 27. I picked Lot 23. What I got was a 3 to 4 inch step up from the driveway to the sidewalk and into every exterior door. I had no idea until it was so far into the build and I had already paid for $6K+ in upgrades that I would lose if I walked away. I chose Hawkins because they had been named Builder of the Year multiple times. I can now only assume that the other local builders are really pitiful or are just not politically connected so as to be considered for the "honor." I was led to believe that I would meet Mr. Hawkins but that never happened. I was also told I would work with a Project Manager. That didn't happen either. I finally met the Project Manager by visiting the site every single day and figuring out which one he was. He was nice but I got the impression that he was frustrated with the communication from "the office" when I let him know that he had to redo some things that I had paid for that no one told him about until they had done it differently. An example is they had put vinyl on half of the front facade but I had paid for full stone. They had to tear it off and order more stone at the last minute. I had brought this to the Builder's attention many times through my realtor. Her response was always, "they are aware." That was not the truth from what I experienced. Finally, I want to express my experience with the Builder's realtor who also turned out to be the Builder's daughter and Design Center rep. She refused to speak directly to me to answer ANY question even if it related to a design selection. I had to have my realtor send her a message. She wouldn't accept calls from him either, just texts or email messages. She would then respond to him, usually in what I viewed as a snarky or accusatory tone. She even refused to let me have a fridge delivered 4 hours prior to closing so I wouldn't have to be without for a week. In summary, BEWARE! read more

Reckless and unprofessional...continually speeding through the neighborhood, rarely stopping at stop signs...blocking the whole street while they pull up next to each other and chit-chat. World-class assholes. read more

Hawkins Homes is AWFUL! I regret to say we bought a home with them and have been so disappointed that I am already looking forward to leaving, hoping we can sell the crappy home they built. This company only cares about making money, is sleazy, and it is evident in the terribly quality of their homes. To be specific, since moving in we have found backward tiles in the kitchen back-splash, walls painted in a matte paint that are terrible to maintain (all the neighbors hate them as well), unpolished areas, wet areas that were not calked, lots of nails left on the roof rusting shingles, cigarette buts and trash in crawl spaces next to the play-room, and the worst is the textured ceilings that were done so poorly another company told us they would have walked right out and never bought the home (we didn't know better). When their "professional" contractors, one of which drives a Krispy Kreme truck, have come to "fix" their original issues, they just make things worse EVERY SINGLE TIME. When we pointed out things at the walk-though, they said they would fix them and that they were "normal". Two months later and our home is still a disaster. They have been awful to work with, schedule and make things right, even after we have been gracious in giving them many opportunities to do so. The only positive thing I can say is that Robert has truly been helpful and tried to make things right which almost makes up for Kendra being very rude and unprofessional. DO NOT BUY WITH THIS COMPANY! I wish someone would have warned us and hope this review gives you the courage NOT to buy a Hawkins Home! read more

do not use hawkins homes to build your home in clarksville tn. the owners wife kendra is completely unprofessional and rude. she and i literally just got in a yelling match in my front yard bc she was accusing me of making an accusation without listening to what i was saying. on top of that, they made promises that were not kept in regards to our home to finish out the closing process. the overall experience with them has been something i would never do again and the attention to detail and professionalism on the house is sorely lacking and we would not recommend them. read more