If I could give no stars I would. About the only pleasant part of working with HawkSEM was the onboarding process, where I was met with positivity and assurance. Once we began working together the team at HawkSEM could not seem to get over issues that they kept having with the one thing they were supposed to be professionals at- Advertising. They eventually dropped our account because they couldnt figure their shit out- at which time I requested a refund for all the wasted money that we put into funding their fruitless half-baked campaigns, only to see almost zero new sales as a result. They refunded about 1/4 of the amount, which means we wasted over 10K on this garbage agency that has zero continuity within- I think their staff are entirely made up of sub-contractors who come and go as they please, posing as HawkSEM Agents, but not really having any real allegiance to the company. Overall we got a negative value from HawkSEM and I wouldn't recommend them for your marketing and advertising goals. They wasted a lot of our time and money. read more

So tired of their sales people tying up our office phones, relentlessly calling over and over and over. Won't take no for an answer. And blatantly lie saying "Oh John asked us to call". Such crap tactics. Slime balls. If you've got such huge important clients like Direct TV and Nike, what are you bugging little old us for? read more

I have been receiving SEM and SEO services for my business' website for about a year now, and am very impressed by the results. Our site traffic and leads have grown by over 30% so far, very solid and more than we expected. Additionally, I get reports on a monthly basis on how we're growing. I especially love my team leads, Lilit and Justine. They are very responsive, friendly, and professional. I would highly recommenced HawkSEM to anyone considering working with them! read more

They deliver results and are very easy to work with. Tell them your goals and be super transparent and these guys will get you where you want to be! Been with them for a long while now and highly recommend their experts to anyone who is looking to boost their numbers. Keep up the good work (: read more

There were so many issues working with HawkSEM that I could not believe they had to audacity to let us go as a client while they owed us $9,375 in compensation for overspending our accounts by nearly $15,000. This company claims that because of "staff augmentation" they could no longer manage our accounts and gave us 10 days to find another service. I tried over and over again to work with their staff and their crippled processes and each time I was only brought further disappointment. Every week our scheduled meetings were reminders that their team couldn't complete any amount of work we gave them and spent their time cursing Google or Bing and blaming the issues on platforms rather than their own performance. Do not engage with this company. They will only drain you of your money while giving you absolutely nothing in return. I've compiled a timeline and organized it by the type of issues we faced on our accounts for you to assess. Facts of the account * Signed in December and started service in January * Google Data Studio reporting dashboards Requested on January 29th Was told they didn't know the tool well enough to complete the project on March 9th Dashboard #1 not completed until April 6th Dashboard #2 not completed until April 20th Both Dashboards are broken and do not report data points requested. Conversion rates were never aligned with our CSM and CRM tools so data was constantly "broken" * Google Sheet with Ad Copy rework for Account #1 & 2 HawkSEM told us we needed to rewrite ad copy on February 5th HawkSEM did not write copy for ads until Melissa joined the team on March 22nd Melissa only wrote a handful of ads, did not use any of our suggested copy that we spent weeks creating, created her own sheet of ads, and was not able to explain why the other ad copy we wrote would not be used. Accounts were never restructured and continued to perform at the same level they had when they received them in January * Landing Pages The project was not started until March 30th Page was ready for review on May 18th Changes submitted May 24th Went to design May 28th Requested help to connect an Instapage webhook that was never requested beforehand on June 1st This page is still not launched. We asked for feedback on our other landing pages to fulfill the CRO services they promised us, but we didn't receive any responses from them. * Paid Social Media Did not have an account manager until March 30th Very little movement or feedback on accounts. Only launched 2 ads. Received a new account manager on June 8th * Keywords and Quality Score Reporting QS Requested May 18th Did not receive a QS report until July 20th Overlapping keyword report requested April 6th Did not receive a keyword report until June 8th When I reviewed the report and provided feedback, Melissa had no idea where this report came from. Keyword targeting for ads was not set up well; there was constant overlap between the two brands I provided an additional round of feedback for the keyword report, and they didn't complete most of the changes. * Account Overspending and Mismanagement Initial account set up and budget discussion established on January 19th Nora requested a budget for additional spend for February on February 19th Jackie provided set budgets for Search and Display on February 22nd Discussed that the account wasn't spending enough and Nora wanted to increase the budget on February 23rd Sent an email to Connie and Melissa after noticing the huge increase in traffic through Display on March 2nd After further investigation, it was discovered that the Display account overspent dramatically because of mismanagement totaling $14,979.09 over budget Conversation with Rambod Yadegar on April 29th § Agreed to compensate the account in the amount of $15,000 applied in 12-month credits. § Monthly management fee of $8,000 was reduced to $6,125 in May, June, and July. § Compensation outstanding totals $9,375 Now, I am waiting to hear from Sam on how they plan to compensate us. They were supposed to set up a meeting with our team but have yet to do so. The kicker is that on our last call, they had the audacity to ask us if we would consider coming back to them in 3 months! What. The. Actual. F. read more

Businesses beware. So I've been managing an Adwords campaign (Pay Per Click) for 8 years (I learned from Adwords classes held directly by Google) and I always felt I could perhaps use the help of a specialist. My results were solid but I thought they could use a little boost and organization. After much research I figured Hawk SEM would be a good fit for my small business since they are specialists in this field. I mean you look at their client roster and it's quite impressive (Nike, AT&T, etc) and how they've increased ROI two fold and increased market share for clients. I was sold. After about 6 months, my website has received 54% less traffic (visitors) I experienced for the same 6 month period before they started. Impressions and clicks were also substantially down (way down), I've spent more on their fees, their charges for creating landing pages that don't work. They couldn't understand why my old home page and contact page were converting higher than the landing pages they created. I thought this is what they specialize in yet all the account rep could say was "this is just one of those things... we don't know why." So why did we spend all this money on pages you designed that don't work? When I was handling my Adwords with Google's help, in a 5 month period I had over 10,000+ clicks and 2,700,000+ impressions for a total cost of $6,484. However when Hawk SEM took over just in 2 months they spent the same $6,000 amount on the following: $3,000 in Adwords spend plus their $1,000 fee ($500 a month) and over $2,000 in designing landing pages for just 909 clicks and 161,000 impressions. Our online traffic and bottom line suffered a great deal under their management. If you are ever considering going with them, I'd say you're far better off handling it yourself. To top if off, the final straw was last month they spent more than the monthly budget I established for them without my approval. Seek professional help elsewhere. read more

HawkSEM - Hawk SEM - Marketing Near Me - Los Angeles, California

The team over at HawkSEM is fantastic. I thoroughly enjoy working with them. My hats off to them when it comes to communication, they are very quick to reply and always provide thoughtful insights. I feel that they took the proper time to really dig deep into our company, understand our business model and develop digital programs that well exceeded our expectations. We came to them with historical data and desired KPI's and they totally hit it out of the park. I would highly recommend their services. Pros: -Communication -Ability to meet deadlines -Really creative designs and ad copy Cons: -Parking and traffic by their office isn't convenient -Some of my team telecommutes so they are in central time zone read more

A former colleague of mine had used HawkSEM in the past, referred me, and I'm glad he did. Other agencies approached us, but after researching HawkSEM on Clutch and other sites, we decided to meet with them. Compared to the complicated process with other agencies, this team won us over with their persistence, availability, and professionalism. Initially, we had several meetings to discuss goals and determine the scope of the project. In this meetings, we set the budgets, outlined the advertising strategies, and created timelines for each phase. Once we had the details laid out, HawkSEM immediately began the campaign. It was operating within a few weeks, and we had a series of weekly meetings to ensure everything aligned with our plan. We've started having meetings less frequently as they've grown more comfortable with the campaign, so we now focus on other elements of our business. Since beginning the campaign with HawkSEM we've seen a significant increase in sales coming from the digital marketing side. We've experienced a higher conversion rate on the site, and our cost for acquiring new customers has lowered quite nicely. The team member they assigned to us has been extremely easy to work with. He's been readily available and provides weekly reports on the project through email and shared google docs/sheets. They also work directly with our development team when installing coding. Additionally, we have bi-weekly meetings with the entire team dedicated to our project. We really liked how they have felt like a part of our company. They've kept us involved in every decision and have been flexible with our budget. They are always on top of everything, and we've never had to push them to be faster. The HawkSEM team are masters of their craft and know the ins and outs of the digital ad industry. Their ultimate goal is to achieve success for the project, and they're phenomenal at what they do. My only small gripe, like other agencies, HawkSEM tries to upsell some of their other services, but they are very understanding when you are not in position to do so, but it's good to have the options. Bottom line, great agency, we've had a wonderful experience working with them. read more

I've worked with Sam and HawkSEM for nearly two years now. It has been a fantastic relationship! I've worked closely with them on several marketing initiatives, helping drive ROI and build a better website and brand along the way. I would highly recommend working with them. read more

These guys are the most unprofessional group of people i've ever seen. After being brought on board to run digital, we didn't need their services anymore because i took over the account. after 13 years of search experience, i think i know a thing or two about search. Below is an email that was sent to my CEO from Sam. Every part of this email is false. What a scathing, disgusting, unprofessional company. Read below: Subject line: "Concerned" "Your SEM has been tanking, spend doubled, cost per lead more than doubled, getting less leads too. We genuinely love working with you guys, Steve and I were actually joking about this yesterday, the [company name removed] campaigns are like our baby. We essentially started from scratch and have watched it grow. I'm totally just expressing feelings here, but it kinda hurt us too see the performance over the past couple months. On the business side, we completely respect and understand companies grow and change. But we just want to see you guys continue to succeed, we mean it. Just not seeing it. If this is not our place to say anything, we apologize, I know how busy you are, thanks for taking the time to read this. Best Regards, Sam" Are these the guys you want running your marketing? read more

Be prepared to speak with unprofessional salespeople who refuse to explain why they charge as much as they do and are offended by negotiation. Every company is different and has different needs. read more

I love working with these guys. They were always on point with deliverables and produced legitimate results. Highly recommended.