We just had a bad shower leak caused by me when I decided to fix it myself and only made it worse…read more Cody was able to get here fast and get it fixed the right way at a reasonable price.

I used this company to install a water heater.. they were contracted through Home Depot. They…read morescheduled it quite quickly but then the plumber couldn't find the water cutoff. In the plumber's defense, the tenants had not maintained the yard well and the meter... tho obvious to me as I had lived there, wasn't obvious to him. He did find it and continued the work. After the install.. all seemed to be going well. The old water heater was on a crummy, rotting piece of wood and they stuck the new one on top of it. I called to their business three different times on three different days and did get a callback eventually. They have agreed to come out and make things right, which makes me a happier customer. I was concerned, initially, about service after the sale but they have come through to make things good. The communications problem did give me pause but it happens. I have actually contracted with them to do another job for me.

I called at 0915, we were desperately needing to be able to use our water but couldn't due to the…read moremain house drain being clogged. Ms. Iris had the technician, Doug out at the house quickly and fixed our problem in less than 2 hours of my call. Doug was an expert and saved me time and money, I thought I might have a tree root issue and needed a camera. He was able to tell by the line that a tree wasn't the problem. I am so relieved that we called them and used their service. I'm a super grateful and now a huge fan of their business and will be using them for an additional running of some water pipes for our house, they were absolutely phenomenal! Thank you so very much!

I called Roto Rooter 10/07/15. I had water Backing up under our commode . They sent Marvin. He…read morechecked for Blockages it was under our house. He ran the camera through our pipes showed us where the roots were and all the grease in our pipes. Build up over the years. He used the cutting line cleaned out all our pipes. Made sure every thing was working right. Cleaned up his mess. We were very pleased with him his work and especially the company. They treated us very good. So if you need a plumber call.1-800-438-7686 ask for Marvin Cuevas #135 Local #228-864-8081 Harrison county. Hancock County #228-467-0102. Thank you Marvin for your hard work. For Being so nice. Joan And Jerry Maloy.

This company installed a tankless water heater in my house 4 months ago and it stopped working. The…read moreowner said he was going to fix it. But now has ghosted me. I have no hot water with two toddler in winter. Don't ever use this company! They don't stand by their work and overcharged us for it.

If I could give 10 stars I would! I was impressed with their responsiveness, proffesionalism, and…read moreprices. My water heater went out and they came the same day to fixed it, and they also went above and beyond to fix my toilet that was constantly running. They were patient and friendly when answering my list of questions and helped me better understand the issues and the solutions. They saw me and treated me as a friend rather than a source of money. I will always recommend and use them as MY plumber from now on.

This will be the only plumber I will call!!!! After trying to reach multiple plumbers, one…read morereturned my call and "fixed" the problem, which apparently did not work. The second complained about his hours with this company, came and "fixed" the problem. Neither "fixed" the problem. I called The Rooter Wizard on a Sunday expecting at best an answer machine. Much to my surprise the owner of the company answered the phone! He listened and arranged to be at my home the next day. He and his workers were on time (!), clean and assessed our issues. He was under the house and in the attic. Once his assessment was complete he showed us videos of areas of concern that we could not see. He is honest, compassionate, fair and complete. He maintains open communication, is fair and prioritized work that needed asap attention vs items that could be done at a later time. There were no surprises. His work ethic is far beyond what we have found available in southern MS with all workers- not just plumbers. We have lived all over the US as Navy sailors. The Rooter Wizard maintains the highest quality work ethic we have experienced. We will not call another plumber- if you are thinking of calling a plumber, call the Rooter Wizard and your plumbing problems will be taken care of and you will know it was done correctly!

If you want fast and great service this is the place to start. I own an Auntie Anne's food truck…read moreand me opening daily is critical so I needed some help fast for my plumbing issue. I called over The rooter Wizard and they came out asap to help diagnose my issue so I can stay in business. I am very thankful for you and your team.

Extremely knowledgeable and great troubleshooter. Two of my electrical outlets did not work and a…read moreprevious electrician charged me $50 to tell me he couldn't find the problem. Douglas Electric went through great effort to find the issue and he even replaced a couple of GFI outlets while he was there. The bill was reasonable. Douglas Electric will be the first one I call if I have any further issues.

I hired this "company" to repair and replace our sewer lines in our home. Upon first meeting John…read morehe seemed very professional but that was very short lived. John gave me a quote and assured me the job would be completed the next day. That was far from the truth. I paid his deposit of $2,217.00 that day. He did arrive with a tractor the following morning and I informed him that we had an irrigation system. He said not to worry that he'd repair anything damaged. He proceeded to dig an enormous trench in our yard, disconnected the working plumbing that we did have and left without any communication whatsoever. When I called him that day to ask about it, he told me to have myself and my family use the plumbing as usual and that it would drain into the trench that they would cover the next day. This was completely unacceptable and unsanitary! I took matters in my own hands and plumbed in one side of our home temporarily to get us through the night after we discovered that he also had broke the water line to my shop in the backyard so we weren't able to use that bathroom either! He did in fact come back the next day but only to dig some more and return the tractor to the rental company. I asked about the irrigation and he said that he wouldn't be able to repair that but, if I knew someone that could, to have them come out, which we did. Via phone text because he said he wasn't able to make it back out and his phone wasn't working , John told our landscaper to give him the bill and if it were too expensive he'd file it on his insurance. After my landscaper and his crew spent several ours trying to locate and repair all the wiring and plumbing the landscaper said that the damage was to severe to repair and would be cheaper to replace the system. John, told him and I to give him a quote and he'd move forward with an insurance claim. During this time we still had no plumbing and no plumber on site even though he assured us it would be done. That was the last time myself or my landscaper has heard from him. He will not answer our calls or texts. The damages that he caused to our plumbing, irrigation and yard combined has been quoted to us from other companies for $25,800!!!! I once again reached out to him both by phone call and text with no response. I sent a text stating that I would file a dispute with my credit card for the deposit and that this would be the best way for both us as we would walk our separate ways. Again, no response! Today I received a call from my credit card company stating the John is attempting to submit documentation of his costs. I responded with all of this information and they agreed that he should not be paid but would reach out again and allow another 30 days for his response. The attempt that I originally tried to patch the plumbing temporarily only lasted for about three days (I'm not a plumber) before it started backing up into our house. My family and I went without plumbing for three weeks while the other company worked to not only correct everything that John did wrong, but correct and repair the original issue. If John does not release the dispute that he has made with my credit card company, my family and I will absolutely address all of this with him in court for not only the deposit but all of the other costs that he has caused to our home and property. We have pictures, videos, other contractors who have volunteered to testify as they were working on our property at the same time and witnessed this all happen, our landscaper, as well as the new plumbers we hired along with formal quotes to repair the damages he did to back up all of these claims. In no way would we ever recommend this guy! I would STRONGLY recommend to anyone considering him, to Google his name and phone number. You will see that he has multiple business names with numerous negative reviews! I wish that I would have before hiring him originally. Don't get burned!!!

quick response, knowledgeable and friendly people, at a great price! We had a leak on our outside…read morefaucet and everyone else wanted to cut a hole in the wall to replace the entire line. They were able to work with us to replace just the "guts" and stop the leak ad a fraction of the price quoted by other guys! Will definitely use again!

Fantastic job! Connor arrived around 10:30 AM and had my new kitchen faucet installed before noon…read more Along the way he gave me some honest advice about the plumbing under the sink. Every bit of the service worth the money.