Heather was beyond helpful and accommodating, she was able to help my partner find exactly what we…read morewanted without having to lay on 500 mattresses, and was able to help us understand our pricing options well.

I was in the store last week to purchase a Queen mattress set. I got fantastic customer service…read morefrom Bill. He was very helpful and very knowledgeable about their different types of mattresses. Very pleasant to deal with. Went in during a sale event so I was pleased with the price and the delivery fee was less than other stores.

Nice and friendly lady not pushy salesperson won't try to sell you what she thinks would be better…read morefor you but she goes with what you want to get

Alice at the store in Sylva was so knowledgable and absolutely first rate. She helped me fit a…read moremattresss to an antique bed and it wouldn't have been possible wihout her. I highly recommend this store and this saleperson in general. She went above and beyond and I greatly appreciate her excellent service. Thank you so much, Alice!!!

Amy had to be a mind reader to come up with all the exactly right pieces for us. Excellent customer…read moreservice and very competitive prices. Don't really understand the low ratings by many.

Don't bother falling for the extended service contract that includes pet damage. I did. And so far…read moreevery single claim I have tried to submit to address damage from my cats has been denied for whatever reason Servco can make up. Waste of money

I strongly recommend avoiding Ashley Furniture, no matter how attractive the price may seem…read more We purchased two Bradney swivel accent chairs that took more than a month to arrive. I took off work for a Tuesday morning delivery, but Ashley changed the delivery window three times and then never showed up. We heard nothing for two days. When the chairs were finally delivered, that window was changed twice as well, and they arrived in a rental truck because we were told the Ashley truck had broken down. The chairs were left sitting in our driveway, out of their boxes and wrapped only in torn plastic. When we unwrapped them about a week later, we found poor craftsmanship, missed stitching, loose threads, and a puncture hole. Customer service was even worse. Ashley repeatedly placed the burden of solving the problem back on us. One representative requested photos and promised to find a solution. Instead, we received an email two days later saying parts had been ordered and that we should call to schedule a repair. This was never discussed with us or approved. Are they really planning to reupholster two brand-new chairs instead of replacing the damaged furniture they delivered? Ashley also claims damage must be reported within three days, despite its own failed delivery and the condition in which the chairs arrived. I am now disputing the purchase through my bank. We are stuck with two damaged chairs and no acceptable resolution. The delivery was unreliable, the quality was unacceptable, and the customer service was atrocious. Pay more and shop somewhere else.

My wife and I were remodeling a cabin, a few miles away from the wholesale furniture and linens…read morelocation. Over the course of a few months, we would stop in and look at the furniture and discuss different options with the sales people. We found them to be very knowledgeable and interested in helping us make a good decisions. We wound up going with two king beds, some beautiful barrel chairs, and a sleeper sofa, and I think some other items but I don't remember what they are right now. Every time we went in, we were greeted pleasantly, and we always felt they had our best interest at heart. I am very critical of customer service and so I tend to go where People treat us well. I believe you will have a good experience when you go to wholesale furniture and linens.

Was excited to see a Big Lots still open but that quickly turned when we checked out. My Neice paid…read morefor a $10.69 purchase with a 20 and was told that the manager had taken all the change they couldn't give her change for the 20 (it was right at closing time) My niece told them that she had the change or could pay on her card and the cashier Noah was told to refund her money and re ring the skirt When he did the refund he handed her $10.69 instead of the 20 she had given him. We tried to explain to him that he owed her $20 not $10.69. Noah continued to get frustrated while another employee managed to get him some change but he argued with us that he didn't owe anything back. We explained that he did owe her $9.31. Noah "I'm so fucking tired of impatient people" and angrily handed my Neice her change as we all stood there stunned. My Neice told him he was being ridiculous to which he said call corporates and I said we will Noah to which he said I don't give a shit. Meanwhile it's 7:55pm and we realize we've been locked in the store that closes at 8!!!! NOT the experience we were looking forward too Noah clearly needs some training and would perhaps be better in a position where he does not have to interact with customers

I came to Big Lots with my family today and bought a skirt that was around $10. I gave Noah the…read morecashier a $20 bill and was told they had no $1's or 5's to provide me with my change. That was not a problem so I told them I had smaller change to pay with or I could pay with my card. Noah seemed very frustrated with the situation to start with. The lady who was helping told him to just do a refund because she asked if I could pay with a card. ( I told her yes) He then proceeded to do the refund and gave me a 10-dollar bill back and some change then to give it back to pay for my skirt. I then told him I paid with a $20 so I would still need my change back. (This was the issue to start with) He started getting more upset and looked at me and said "I'm tired of dealing with all these f***ing impatient people. I was absolutely stunned. Not once was I rude or impatient with him. I looked at him and did not expect my change because I didn't even know how to respond. I was upset so I snatched my change as he kept mumbling about how impatient we were. My mom and Aunt and I also told him how rude and ridiculous he just acted. My aunt then said that we will contact someone for his awful behavior which he replied with "good, I do not give a shit". I am not the one to write about any service good or bad but I felt very disrespected. Maybe if I were being rude or impatient I could see how I could have made him act like this but I did none of the sort. Sorry, Noah but I do not think you belong in customer service, especially with all the hickeys that were on your neck.

Some of the nicest people you would ever want to meet...very accommodating and always do whatever…read morethey can to assist you. Furniture is great quality and excellent prices....

Stopped here the other day for some dining room chairs, basically a last-ditch attempt to see if…read morethere was anything local before ordering from a giganto-retailer without paying some ridiculous price. First off, selection here: great. They have a whole bunch of stuff, from beds (not in the market) to recliners (still debating on) and couches (didn't know I was potentially in the market until this afternoon)...and, of course, the dining room sets including chairs I was looking for. Price was fair (not quite FB marketplace/NextDoor/CL cheap, but cheap), and then add same-day delivery and fantastic service make this place a great place to look for your furniture needs.

My husband and I had our Uhaul rental directed to this location. We paid through the website for a…read moreenclosed box truck and two furniture dollies. When we first arrived the store was locked. After multiple attempted calls a gentleman finally came out. He was very crass with us. Seemed more irritated that we woke him up from his sleep. When we told him we were here to pick up our U-Haul rental the guy said that he would give us a truck in the two furniture dollies if we pre-paid in cash. We told him that we already paid through the website he refused to honor the rental and told us to get out and complain to someone else who cared. We are now on a 30 minute hold and counting waiting to talk to Uhaul corporate about this scammer.

We could not have asked for a better experience buying the mattresses here for our vacation home…read more The quality and value of the mattresses are outstanding, and the customer service is second to none.