At 1st visit I told them my dog couldn't be around other dogs because he has fear aggression from a…read moreprevious dog attack. The staff and the Dr were afraid of my dog so the exam was not very thorough. I believe the staff member I told marked his chart as " very aggressive" which was not the case and resulted in poor exam due to fear of the vet and staff. They were extremely apprehensive scommunication is a killer in the medical field, I would never return

Shameless upselling of unnecessary services. Surprise charges. Prices randomly vary from visit to…read morevisit. No price estimate or price list available. Bully tactics.

Place has great staff and great vet. Discounts are great. It's clean facility. Dr Sanders is great…read morewith my puppies and the staff is great also I would definitely recommend VEtIQ on airport rd.Thank you to the Dr and staff for your incredible work. Sincerely Maria Fuda ,Thor and Lady

Our dog was very relax and comfortable with the vet. Fair prices. It helps he is local too. Highly…read morerecommend.

Got an appointment for the same day when other vets would not see our sick dog. We would have been…read moreforced to go to an Emergency center out of town . We are so grateful for Dr. Samy!

I've adopted three amazing pets from Hazleton Animal Shelter and had great experiences-cocker…read morespaniel pup, and two Turkish Angora kitten siblings. I live in Connecticut and would return to Hazleton PA to adopt in the future. Jacquelyn B, Milford, CT

I call and call and get no answer. I took a donation of cat food there and asked if I could see the…read moredogs for adoption. I was told that I needed to call for an appointment ( there was nothing going on at the time). I left and called and called but got no answer. I used to donate once or twice a year but no more. I am done.

I had came in to do a viewing of the building with intention of having a back up plan for my dog if…read moreever needed. While it was a well set up place I was pretty disappointed in the man at the front desk requesting I put my dog in the car during the tour. I did remind him that it was 80* out and that would be dangerous. He seemed unbothered by it. Therefore, that instance of poor judgment was enough for me to choose to not utilize this as a back up plan. I hope he can learn his lesson.

I would highly recommend. Groomer is willing to work with animals of all kinds and demeanors. She…read moreis patient with old and infirm animals. Willing to do house calls. Offers a variety of services. To her this is not just a job it's a calling.

I bought a puppy July 7th and 5 days later on the 13th he showed symptoms of an ear infection,…read morediarrhea and cough. This pet shop has been giving me the run around for 2 months and refuses to reimburse medical bills for 2/3 huge health conditions that began 5 days after purchase! They only reimbursed $127 for ear infection while I have paid $3,000 in medical bills to cure his bacterial respiratory infection and gastrointestinal parasitic infection. (which took 2 months to cure) The pet shop informed me that i cannot request reimbursement for symptoms if there is no cure/diagnosis... so i only requested for the ear infection. A few weeks later i had a diagnosis for his diarrhea and cough and the owner (Shawn) said that the store rep misinformed me and asked that i send all the medical notes/bills in person in order to rectify this issue. But today she is telling me its past the 10 days and she cannot do anything... they are scammers!!!!!! I sent all the paperwork in-person like she asked and after 2 weeks of trying to locate her, she called me screaming, blaming the vets for misdiagnosing him and calling me a liar about previously calling the pet shop who gave me misleading information. She was upset that my puppy's symptoms took so long to cure, she said he shouldn't have been given a weaker antibiotic for the cough before the stronger one that cured him. She also said his parasitic giardia infection has nothing to do with the diarrhea he had since i got him.... she pretends to know more than the vets and blames everyone to avoid taking responsibility. She continued to say nothing can be done since it took weeks for a diagnosis after she told me symptoms before the 10 days were enough. Everyone there gives different information and then the owner pretends to rectify the issue before attacking you! She hung up on me after screaming at me the entire time. I will be taking legal action... DO NOT BUY PUPPIES FROM BROOKSIDEPUPS! Shawn does not care about their clients or puppies.

Accused me of having to "scrape some money together" to get my dog's other shots, when I didn't…read morewant to overload my dog with shots. I didn't feel like arguing with them about it, since I knew they wouldn't listen. They also try to push shots on you that your dog doesn't need and is better off without. I wish Affordable Pet Vaccines was still there,and I actually traveled over an hour to go to APV's clinic to finish the shots that VIP advised me to get. i will do that again next time my little girl needs shots. The lady I dealt with made me feel like I was being judged as a negligent, careless pet owner when I have a lot of money set aside for emergency vet bills for my little girl and can afford non-emergency, routine vet care.