Love the new owners, John & Melissa. They are helpful & very personable. The store is clean &…read moreuncluttered. Also, tons of new items including deluxe chocolates & a selection of Schwan's ice cream! That's right... at the hardware store! Shop local. You'll be glad you did

Best customer service experience ever. Helpful, accommodating, courteous, informative salesperson…read moreJeff. A pleasure to work with!

Great prices (the shovel I purchased was $5 less than other stores in St. Cloud) and super-helpful…read moreand friendly people!

Good product selection, staff is nice and helpful. Hours are decent but the biggest downside here…read moreis the prices. I understand that they are a smaller hardware store but 20% increase on most items, is a little excessive in my opinion.

Under new ownership. Really friendly owner and staff. They have a lot of plans for improving the…read morestore, which certainly it needs it, but its nice to know that those needs are recognized and something is being done about it. I don't know if you'll find everything you need here, but its a good place to start.

POOR MANAGEMENT!!! I called their store because their shipping policy is free shipping for a…read moremedium flat rate box via USPS and I received notification that there would be an additional $8 charge for shipping to Puerto Rico. PR is a US territory and flat rate shipping to PR costs the exact same as flat rate shipping anywhere in the continental US. The manager was not available, so I responded to their email asking if they could clarify the additional freight charge and if they could try putting in an address for NY and then one for PR when creating the postage and if there is an additional charge for the shipping to please call and I would pay, but if there wasn't if they could honor their free shipping offer. The manager responded with canceling my order saying it's because I refuse to pay. I tried calling the store to explain that I wasn't refusing to pay, but that there is a misunderstanding for the additional charge because the USPS does not charge it. The guy picked up and hung up 3x without saying anything that I thought there was a phone issue. On the 4th try the guy angrily yelled at me that I am not to call the store any more and hung up. I am stunned by how poorly the situation was handled and thought maybe the guy was just having a bad day, but in looking at the poor reviews... there's definitely a habit of poor customer service and there's even someone else's review about the same situation, but for shipping to HI (which is also the same flat rate cost).

Ordered a tube of glue from them on E bay. They said 4 day delivery. Ordered on 8-31 wasn't shipped…read moreuntil 9-3 . 9 days later still no glue. Contacted them they banned me from any further purchases and said I should not have expected it so fast since it had to ship overseas. I live in Georgia they are in Minnesota. The shipping time delay was aggravating their answer was uncalled for. They are a small local hardware store they should not try to do on line sales . They are just not set up for it.

They are the nicest people, I'm lucky to live in a town where they are friendly and helpfulread more

From the owner: we sell old hickory sheds, red wing bootsread more