In the last month we have purchased a dishwasher, gas range and microwave. Very impressed with our…read moresalesman, Chad. Getting ready to buy a refrigerator and look forward to working with him again.

our old washer after 18 years finally stopped working. We bought that washer from M&H appliance…read more Stop by the St. Cloud store and talk to Chad and Chad set me up with exactly what I wanted. A new version of our old washer speed queen cannot upbeat it. The process was simple set up delivery delivery and install went to fantastic and we are back in business. I would highly recommend M&H appliance!

I bought a dishwasher from Quality in March. In early August it stopped working properly. It was…read morestill under warranty and Quality said they would have someone come out. It took 3 weeks (and several phone calls) to get someone out to take a look. It is now Nov 16th and I haven been waiting since September 14 for the part to arrive/get my dishwasher fixed. I call in every few weeks and continue to be told that the part has shipped and will be in early next week. (I was told that the part shipped on October 2nd and would be in early the following week, when I called on October 26, I was told that the part would ship on October 29th and they would be out early the following week) It is now Nov 16 and Quality is looking into it again. I am expecting that I will be told that the part will be shipping and coming in next week.... Every time I call, I get a new excuse as to why the part is not here yet (the last time I was told that sometimes things get lost (3x now!) Very irritated and will not be buying appliances from Quality in the future.

My parents have been buying all their appliances from Quality since 1984 which makes what happened…read moreeven worse. They bought both a stove and dishwasher on September 8 and were installed by their people. By the night of September 12th the dishwasher was leaking water all over the kitchen. The plumber cane out the next day to say the pump in the dishwasher was bad. Quality wouldn't even think about replacing it. Only been 5 DAYS but they said it was now only a warranty issue and told us to call their people who fix warranty issues. No I'm sorry this happened to you, we will fix it right away. Nope. They are all too willing to push it off on to someone else. Still no call on when dishwasher will be fixed. Quality still says they won't do anything. No urgency on anyone's part to fix their glaring issue. Now it's been another week and nothing. I'm recommending to my parents we get people to disconnect dishwasher and dump it in their parking lot. Right as I give them notice they are being sued.

I was very impressed with our service Technician. He was very informative. I will definitely use…read moretheir service next time something has issues. 100% recommend them.

From the owner: Omega Force Appliance Repair is a premium integrity-driven residential appliance repair company…read moreserving St. Cloud, Minnesota. Our Service Hero mission is to make the world a better place, one appliance at a time. We promise to provide such amazing service, you may want to break something, just so we’ll come back. We service all major appliances – washers, dryers, refrigerators, microwaves, ranges, and dishwashers, from most of the major manufacturers: Admiral, Amana, Bosch, Broan, Caloric, Crosley, Electrolux, Estate, Frigidaire, GE, Gibson, Haier, Hotpoint, Inglis, Jenn Air, Kenmore, Kitchenaid, LG, Magic Chef, Maytag, Roper, Samsung, Siemens, Tappan, Vent A Hood, Westinghouse, Whirlpool, Woods, plus more.

Received a nonworking, used refrigerator NOT WHAT I ORDERED. I believed it was used because of…read moreit's condition, but I cant prove that. They reordered a new one, and gave me a dirty used one to use. My sale person said 6 weeks someone "in store" said 1 1/2 weeks before I would see a new one. (I was told the sales person was just being cautious.) After inquiring (a week later) they couldn't give me a delivery date. I canceled my order and was given a full refund. I am happy about that.... but that's it. This is the short version of what happened. I don't even want to think about all of the broken promises, dirty refrigerators and time consuming phone calls. NEVER AGAIN WILL I USE THIS COMPANY!! I am just doing this review in hopes of saving someone else this hassle!!

I am so incredibly sorry that I purchased our complete kitchen appliances from this company. NEVER…read moreagain. I wish there were negative stars for ratings because I would give them 5. We purchased the Frigidaire Gallery Series. It wasn't what we originally went in to purchase, but we were strongly swayed to purchase them. We were told that the products service history was so much better than the Magtag's product line. Dumb us, because we believed them. Our ice maker was defective. We learned about the models defective issues after we purchased the appliance. We were given a new replacement model, but it too had the very same defective ice maker in it. Two months after getting the new refrigerator we hand huge issues. it was 6 months before we could get the 2" blanket that went on the back side of the refrigerator to fix the issue. Now my over-sized appliance is sticking another two inches out from the wall. Yeah, real nice fix. At the same time my wonderful Gallery series gas stove crapped out. My husband has taken time off from work 4 times and STILL our dual ovens don't work. This is is now going on over 2 months. Two of the appointments that were scheduled by Benusa.... nobody even showed up. We call and would never get a response phone call back. These new appliances (refrigerator, dual oven gas stove, new dishwasher and new microwave) were suppose to be my dream kitchen. We replaced all of our previous 20 year old appliances that STILL were working for what was supposed to me by stainless steel dream appliances. We have had them less than 3 years and they and the horrible service has been less than a dream. My final comments would be "buyer beware" horrible products and even worse service.

I don't understand the low rating here, I have only been here a few times and it was a great…read moreexperience each time. Store was clean, well lit, easy to navigate and get what you want. Sure, staff mill around like any other retail location these days - I am NOT saying that is ok - but I am pretty self sufficient and capable of finding what I want or need without much help. Were I not, this location may have ruffled my feathers but - tis not the case.

What a absolute disgrace of customer service. My mother went in this morning after speaking with a…read moreBest Buy customer support representative, and was instructed to be able to receive a refund she'd have to go in store. As she did from Long Prairie to this St. Cloud location, immediately before asking why the refund is needed. She was disrespected and told no it can't happen. She was called a liar that she didn't speak with anyone on the phone from this store. From the morning manager, himself mind you. After more back and forth, my mother told him should I call the number back so you can speak with them, he finally 'tried' and gave her the refund. There was absolutely no need for the rudeness, disrespect, dismissive, and misogynistic behavior from the manager and staff at the desk. The only individual with manners or customer service was the greeter who was embarrassed and apologized on behalf of the manager and other staff member. Do not go here for help you won't receive it. -0 stars

Adam was great! He arrived in the expected arrival window. He showed me what the problem was with…read moremy washer and was able to get it up and running in a very short time. He was very respectful of my space and cleaned up when he was done.

I'll be honest- the service was great, but there was a lot of miscommunication on price and…read moretimeframe when we called. I did the online form after calling and not getting ahold of everyone. Someone called off the online form and told me it would be a couple days and that it would be X amount of money. Then someone returned my call and told me same day was possible and it would be X amount of money. Long story short someone was there that day to look at our dryer. We paid a service fee and then we paid another time for the item to be fixed. I was a little confused because I thought it would be taken off the total but I don't know. Overall it was fast service and the tech onsite was friendly and fixed our unit in no time. Super thankful that they were responsive, but internal communication could be better.

My sister needed lawn fertilizer and I rode along. I did Google their ad online beforehand. I got a…read morepatriotic petunia pot for $7 and some cute patio lights. We weren't here very long. Now I need to save the receipts for the rebate. How I wish they got with the times and did this online or in an app. So annoying to waste a stamp and mail in receipts.

I enjoy browsing at Menard's. Today I'm not walking so good - so to save myself from having to…read morewalk the whole store to find a small item I wanted to buy, I made the purchase online. HA! I picked up a few other things and then asked the cashier where I go to pick up my order and he said 'back there' while vaguely pointing towards the Garden Center. bigger HA! The next worker I see is near the garden center and he says way back in the corner. I go back to what I thought was the furthest corner and after waiting a couple of minutes behind another customer, I notice part of a sign outside through a garage door that could indicate a pick up site. And that it did. The pick up point was as far away from the entrance doors as it could be without going out into the lumber yard. Seriously?!? Maybe some pick up instructions on the website or near the "Service Desk" or anywhere inside the actual building would be a good idea. IF I ever buy online again I will plan to drive into the lumber pickup lane and save those prercious steps. And that is a very big IF. p.s. I live in St Cloud MN, not Cathedral City.

I've used them repeatedly cleaning out junk for our move - they have taken everything I've tried to…read moreget rid of and give good prices. For example I just got rid of 73 lbs (bookshelf, futon) and it only cost $23. My old grill they took for only $5. And they're always pleasant to deal with.

spent 1,300.00 dollars here a month ago. called back today to see if I could get a microwave plate…read moreand got the worse customer service I think you could ever give anyone none the less someone who just spent over 1000.00 in your store. Was told by The owner that I need to work harder and drive 25 min to bring in a part instead of calling with the exact measurements. followed by they don't have time to measure the part needed to see if they even have it In stock because it is a Monday in the spring time. Talk about poor service followed by horrible treatment of a former customer. I would highly recommend going Elsewhere for used appliances or parts on anything.