I was very fearful when my young cat needed many of her teeth out due to infection and inflammation three years ago, but she was able to fully recover very quickly following the surgery by Dr. Sands. The effort was extremely expensive, I will say, but the results were excellent. Last year my other cat also had dental problems and required his canines plus two other teeth removed! As before, the surgery was extremely successful and he also promptly recovered. Although their prices are high, my cats have gotten great care over the years. One can expect that Dr. Sands and her staff will provide gentle, professional care in a peaceful environment. read more

We are so fortunate to have found Dr. Preston at Healing Paws Veterinary Care. She is a great doctor and extremely professional, kind, thorough and patient. She took meticulous care of our King Charles making all of us feel at home. Dr. Preston gave us all the time we needed to express our concerns and she addressed them one by one. Bailey ( our lovely little girl) has never been in better hands and her surgery went beautifully. The staff was wonderful as well and made the whole experience a joy. read more

Do not take your animal here! Worst experience! Terrible customer service and lack of professionalism

This vet no longer offers mobile vet care. They do not offer appointments (Monday-Thursday only) without a wellness plan membership that doesn't cover a whole lot for your pets and it's pretty pricey, they do not offer boarding unless you're going to do doggy daycare, a simple urinary tract infection and paw nibbling issue has cost me over $2000 and yet it still isn't fully treated --proceed with caution! read more

I have waited a few mouths to write this, hoping that I would come to see my experience with Healing Paws in a better light over time. I have not. I think they are staffed with good people and the doctors are probably excellent, but what good is the best veterinarian in the world if they refuse to see your pet in his time of need? I have a lot of experience with vets-- we are a military family and I have often volunteered with cat rescue programs home and abroad. I chose Healing Paws when we moved here because of good reviews. Now I feel morally responsible to share my experience so other families can chose better pet care than I did. Our cat, Handsome Boy, was being treated for stomatitis. He was 9 years old and this was an ongoing condition. We understood he would not ever be cured. His gums would swell and be quite painful, he was on daily pain meds and a special diet. Dr. Sands explained we'd do the best we could keeping him comfortable but we couldn't heal him. When his gums got bad, he would eat less, and that would tell me I needed to bring him to get a mouth treatment, which would help for a while. We noticed on a Thursday late afternoon in mid-August, that he was not eating. He seemed listless. Healing Paws was already closed. Friday morning he was still acting lethargic. Healing Paws is closed on Fridays so I started calling all the vets in Carlisle trying to get him an appointment but no one was taking new patients. We took him to Urgent Care in Mechanicsburg. I actually told the Urgent Care doctor to please get my cat through the weekend so I could get him to Healing Paws, as they had been treating him and knew all about his condition etc. I was confident Healing Paws would see my cat. The Urgent Care vet got my kitty hydrated and gave him more pain meds, but he still refused to eat. I left a message with Healing Paws but they do not check messages on the weekend. I called Monday morning and explained the situation. They said they'd check with Dr. Sands and call me back. Late Monday afternoon they finally called to tell me they could not get my cat in UNTIL THURSDAY. They were closed the following day (a Tuesday, for "training"!? So they were there but wouldn't see my cat) and fully booked on Wednesday. I again explained it was an emergency and that he had not eaten anything since last Thursday, maybe even days earlier, and that I was afraid he would die. I was crying. I was told that if I really thought my cat would die, then I could get him euthanized and was given a phone number for that. I did not want to euthanize my cat--I wanted the vet I trusted to help my cat. No technician or doctor called me that day to hear his symptoms. Nothing. That was it. Again I started calling vets in Carlisle to no avail, as they would not see "new" patients. But my own vet who had been seeing my cat for a year would not see me either! I returned to Urgent Care in Mechanicsburg. It was late Monday night by the time a totally new doctor saw my cat. At this point he was severely dehydrated, had a fever, and his kidneys felt swollen. My daughters and I were all sobbing. That night, we put my cat down. And I am haunted by it. I wish I had never gone to Healing Paws. If I have seen another vet who had normal functioning business hours I would have gotten my cat in to see an expert on that Friday. At the very least I would have had an assessment about what was happening to my poor boy. A few days later Healing Paws called me to "check on Handsome Boy." I told them I had put him down and I did not want to talk to them. They sent me two sympathy cards with everyone in the office writing how sweet my cat was. Why did they have the time to write a card but couldn't make the time to try to prolong his life? I have found a new vet in Carlisle for my other two cats and this new vet is wonderful. A doctor visit costs a third of what I was paying at Healing Paws. This new vet is open five days a week with extended evening hours and they have a messenger service on weekends so they can return worried pet owner phone calls when an emergency strikes. Maybe Handsome Boy would have had to be put down regardless. I know he was nine years old and a sick kitty (he also had FIV--he had been a street cat in Abu Dhabi for years before we took him in). But I'll never know if someone who was familiar with his condition and had seen him earlier could have prolonged his life. Handsome Boy was a fighter and I wish I had fought harder for him, and that Healing Paws had valued his fight as well. 1) Healing Paws has extremely limited hours. 2) Healing Paws is prohibitively expensive. 3) They would not make time for my pet even knowing this was a life or death situation. read more

Wanted to share my experience with Healing Paws Veterinary clinic. We sure wish we would have done more homework before we took our awesome cat Ollivander to them. We are new to the area and many Vets are not taking new clients. When Healing paws said they were we thought everything sounded great. To be honest the $160 upfront fee didn't scare us. We thought it is first appointment and likely would not be more than that. We were very wrong! They come to the parking lot and get your beloved friend. They take them in and you get to watch over zoom, You can try to understand the mumbling through the face mask they are wearing but good luck. They should really discuss costs and options before they move forward with things. They don't and they end up bringing your friend back and referring you to someone else and get your credit card for an additional $564. Not to mention that they tell you it is their experience that the specialist would be estimated @ $2000. I wonder what the kick back they are getting from said specialist. I can give you a list of the Prescription medicine that they suggested and provided, but I will give you one example ($10.45 at a local pet supply chain, however it is $34.69 from Healing Paws now I could assume they are buying it from the same pet supply chain and marking it up a whopping 230% but I think we all know that is not likely). There were four more just like that. Now I understand they are in business to make money, but didn't they already get paid for the office visit? Why couldn't they be happy with a normal mark-up on medication? We decided to call more Vets. Today we took our Oliver to a different Vet. This Vet was only $60.00 The same blood test that was 200 from this Vet. The 2000 for the dental work is now only 800. The biggest difference in my mind is the "fear Free" aspect of the appointment. This other vet allows you to come in, not only in but in the exam room. Now I would guess that no matter how good they are at Healing paws there is no way they can provide a sense of calm like the owner of the pet can!! In addition, because my wife was in the room it was much easier to understand and ask questions. This way there was no big surprise invoice at the end. ealing Paws was only 100realin read more

I have been a client for about a year. While they vet was good with my dog, they are super expensive. Then my dog needed a second dose of a flu vaccine within 2 weeks. When I called to reschedule her there were no openings with a vet tech. They said the vet could do it but then they wanted to charge 45 dollars more dollars because it was a vet visit. They refused to waive the fee. Then today my dog was sprayed by a skunk and I wanted to see if they could see her to help with bathing to get the smell off and they have no appts for a week. Nothing but disappointment at this clinic. The worst. I can't recommend them. I will be going elsewhere. read more

Missy had a lovely SPAW experience getting washed and pampered and coiffed by Miss Brie! She came home happy and pretty!

I can't say enough about how fabulous this team is. I have an elderly cat who has had a bit of a rough year and Healing Paws came right to my house and took care of my cat in his own living room. They did an exam and even drew blood right there! All of the vets and vet techs are kind and very knowledgable. I will never GO to the vet again! Why would I when they will come to me? The cost is also reasonable. The cost of the visit and tests is the same that you would pay anywhere. You just pay an additional small travel fee. Totally worth it! read more

I am so thankful I called. Dr. Sands is such a blessing. Our 15 yo beloved kitty was calmly put to rest last month because Healing Paws was able to come to our home when kitty could not be touched without causing pain. I'm so thankful she was able to crawl into my lap for her final sleep. Dr. Sands made that happen with all the compassion and patience we both needed. Thank you so much. As an aside, the follow up from this business is great. We received a condolence card personally signed by the staff, about a week later and about two weeks later were notified that a tree had been planted in Scarlett's memory in a state park. What a neat touch. It doesn't make the hurt go away, but it sure made me feel better to know they cared as much for our fur baby as we did. Thanks again! read more

I found Healing Paws on Yelp and being new to the area, after reading the review, decided to take our puppies to them. Dr. Sands was incredibly kind and wonderful with our dogs. They got our pit the allergy medication he needed and gave us tons of options. We also found out our boy had contracted Lyme disease but thanks to them and catching it early, he should make a full recovery. I'm so thankful we found a great vet, who was kind and I felt, genuinely cared for my dogs. I would highly recommend Healing Paws. read more

I used Healing Paws when my cat was very ill. They were able to schedule an appt within days. My cat unfortunately passed away the night before my appt. The doctor and nurse were very accommodating. They treated him like he was their own pet. They took a paw print in plaster that was a thoughtful keepsake. They also presented me with options as to what to do with him. They made me feel very comfortable during a sad time. They are a mobile vet service providing every form of treatment (even grooming), I will definitely use this service to provide care for my other cat. I would highly recommend Healing Paws to any animal who hates traveling to the vet! read more

Dr. Sands is very thorough and never rushes the exam or tires of answering questions We have two cats and always dreaded loading them in the cat carrier to go to the vet. What a wonderful option of having the vet come and examine them in their own environment. We have had Dr Sands and Dr Moser and both are kind and caring. Last year, we had to have our beloved 18 year old tabby put down and Dr. Moser was so very kind. It's a difficult thing to say goodbye, but the experience was as good as it could possibly be. Highly recommend Dr Sands and her entire staff. read more

Dr Sands and her vet techs have provided exceptional personalized care for my dog. The mobile clinic is great as they will come to your home or if you prefer, can go to Knisely's farm store where they are parked on Wednesdays and Thursdays. You get great one-on-one care and attention. read more

Dr. Sands is a great vet. She knows my animals and has a clear sense of who they are and what they need - I never feel they are just a collection of symptoms to her. If you saw my happy, healthy dog now, you'd never guess she was vomiting blood 6 months ago. My pets love her and I love the convenience of house calls, especially since this upgraded service is no more expensive than any other local vet. Can't beat that... read more

My dog has been going to Dr. Sands for a couple years now and we have been consistent clients as my dog is older and had issues. It was getting to the point that we knew he was going to have to be put down and Dr. Sands assured me that whenever the time came she would be available to help us. Well the time came at 5:05pm on a Tuesday and apparently that was outside her normal business hours. Despite the fact that my dog was in clear agony, she informed us that she (and apparently the other vet) were too busy they couldn't make an appointment until the next day at 6:00pm. I have never been so disappointed in my entire life. This isn't a 9-5 job, we entrusted her with the care of our angel and she 100% let us down. Thankfully we found another vet who was willing to set aside the whole five minutes it took to end the pain and suffering of our dog. The card she gave us for euthanasia emergency situations had a number on it that wasn't even in service. We trusted her and she failed us. UPDATE- Hours after I posted this review, Dr. Sands called my house at 7 in the morning to try and ask me to change it. I am honestly SHOCKED at the lack of professionalism. She never called to check on our dog, didn't even know if we had found someone to put him to sleep, didn't call in the two days afterwards, but had the audacity to call right after I posted this review to say she was "heartbroken" and to ask if I could change it. She couldn't make time for the 15 minutes it took to end his suffering but she could make time to call and take issue with the review. I am so thoroughly disgusted at this point with this business. read more

Awesome visit ! Dr. Sands and her team has cared for our rescued female Aussie for several years. Our girl suffers from early years of emotional, and physical trauma. Last week she was fitted for the HERO Stifle Brace and is also now wearing Dr. Buzby's ToeGrips. The ToeGrips immediately provided her much needed stability on our non-carpeted floors. She is fearful of her handson checkups and must be muzzled to protect everyone and herself. Dr. Sands and her team are so understanding of her fears and continue to be amazingly patient. Looking forward to the HERO Brace so our girl can be back to playing again and being her happy self. read more

I just had the healing paws van come to my house yesterday for the first time to have my two cats examined. The one is suffering from thyroid problems and the other one was because he is eating a lot and losing weight even though he is eating constantly. It was a wonderful experience for me and my cats, with them being senior cats they were getting sick in the car during their trips to the vet and so stressed out that I had decided not to subject them to going to the vet anymore and did not know how I was going to get my one cat his blood work for his medicine. Thank God that the mobile vet came into existence. It was the best visit and experience for my cats. The prices are unbelievably reasonable. I was so happy with the reasonable cost and the love that the vet and her assistance showed my cats. The cats were not stressed out at all and I could not be happier. I will be using Healing Paws from here on out. Thank you healing paws! read more

Why would I recommend Healing Paws, wow, where to start! As a couple that has no children, our three (now two) shelties are our "children" and are absolutely treated like human children. We had been thinking about changing vets when we first saw Healing Paw's mobile unit and started reading about them. Our first experience with Dr. Sands occurred when one of our senior sheltie's health declined so quickly on Saturday that there was no other loving option but to have her put to sleep. We contacted Dr. Sands early in the day and she continued to be in touch with us throughout that day. When we made the decision, she came late that night to our home and made Ginger's passing one of the most wonderful experiences we have had. Yes, it sounds weird to say this when you are talking about death but, the love, the care, and the understanding shown by Dr. Sands (and her husband who had to assist) was unmatched by any other vet we have dealt with. Let me just say that if you have a pet that may be facing a similar situation, I highly recommend in-home euthanasia, especially done by Dr. Sands. This was a first for us, the previous two times we went in to the vet. That is the biggest thing for us, Dr. Sands "gets it". She treats our shelties as we do and realizes how special they are to us. She knows how special pets are to all (or at least most) of us and this is constantly reflected in all she does when treating them. Dr. Sands is now our new permanent vet and we have had other interactions with her and her staff (who also show as much care and love). Our other sheltie just had major dental work done and the results were far superior to what we experienced with our other vet for nearly the same procedure. The care here is, how should I say, more aggressive. What I mean is that if she sees something that may cause problems and complications later down the road, she wants to take care of it then. "Nip it in the bud", if you will. She looks for things like this and tries to catch it sooner rather than later when it can be more easily treated, saving your pet any increased stress and discomfort as well as you the pet owner. Your pet's health, short term and long term is Dr. Sand's priority. Some vets will just let many things go, they may tell you not to worry about something when you inquire about it. Dr. Sands is also very concerned after each visit, they will always call and inquire about how your pet is doing. She is a wonderful listener, no matter how many questions or concerns you may have. She spends as much time as needed to answer and explain them all. You will never feel as if you are just another customer. You know, get them in and out as fast as possible and on to the next one. They will always spend as much time that is needed with your pet, or just you answering questions, etc. Let me also add that they will always try to work around your schedule to accommodate you when it is possible. Let me next address her mobile unit, it is fantastic! It is always clean and has everything that may be needed to care for your pet. Nothing matches a vet that comes to you! Less stress on your pet and less stress on you! Our dogs don't mind it at all. It may not be the cheapest but, can you really put a price on something like that? Only those of you out there that see your pets as additional members of your family will understand that. It is worth every penny you will pay! I am not one to take the time and write reviews but, be assured my having done this means that an exceptionally remarkable impression was made (and continues to be made) by Dr. Sands and her staff. Dr. Sands, if you are reading this, again let me say a deep hearted "thank you" to you for all that you have done and will continue to do for us. To those of you out there who are up in the air about vets, don't waste another minute! Visit Healing Paws and see for yourself, you are in for a truly exceptional experience. Be assured that your pet will be in the best and most caring hands you could ever hope for!! read more