I felt that the care was genuine and skilled. The staff was kind and took good care of my mom…read more This place is no longer ProMedica, but now they are Optalis Health and Rehabilitation. The rehab was special, and the meals were appropriate for my mother. Would not have a problem bringing her here again. Each room has a TV and bed and free wifi for the guests inside of a lounge area.

My mother went to the Troy, Michigan facility to recuperate after serious back surgery. After one…read morenight, I brought her home and, with the help of family and friends, we took care of her. Medication was not given on time or at all. When she requested help to the lavatory, she was told to just use the bed because everyone was too busy to assist her. (Her roommate did just that, twice during the night.) The food was inedible, and the staff did not seem to care about any of it. I am so thankful that we were able to bring mom home. I would not leave my dog in this facility. This place should be shut down.

I highly recommend this facility. This was my second rehab after my accident. The staff was…read morewonderful. The physical therapy staff was outstanding and worked hard to get me back on my feet! I am truly grateful for their great work!!! I also want to say that the food was excellent! Great kitchen staff. Nurses and aids were great! Thank all of you!

True terror. There is no care, no compassion and zero…read morehumanity at this place. Expect nothing from the aides (they absolutely do not want to be bothered) and the nurses are glorified dispensaries. Well, only if the patient is wide awake and willing, otherwise they just move on. (So expect to find your loved one in excruciating pain). The nurses don't care for the patients well being; they don't have the time nor the inclination to help. Expect soiled sheets, diapers, repeat falls, 10+ minute wait times when you pull the emergency cord, disdain when you ask for clean sheets (only bc they're disgusting), extreme bed sores, patients naked in common areas (routinely) and general disdain for any request. If you're looking to place anyone here they must be nearly self sufficient +. Walk the third floor, smell it. Understand you're putting someone in the care of a building that offers meals and little else. Absolutely willing and able to provide photos privately but too horrible to post for general purpose.

I personally want to thank both Tim / Manny my therapist on the outstanding job they did in making…read moremy recovery after full knee sugery a huge success. This was not the first time Tim and Manny have successfully help me with my recovery, i had also broke my Tibia and fibia with great success having Tim and Manny working there magic to get me back up walking, The entire team at HealthQuest were outstanding caring about my full recovery. Thank again to team of ( Leah, Grace,Matt,Brendan,Nora) for working with me during this two month program. Thanks again Healthquest Team

Received great care at HealthQuest! Always prompt, professional and empathetic. My concerns were…read moreconsistently addressed and my health status improved dramatically due to their expertise. I wouldn't hesitate to recommend HealthQuest to anyone looking to feel better with the help of their great staff

The nurses(Gina especially) and the aides did an outstanding job taking care of me. PT was was…read moreexceptional. I would recommend this facility to anyone that needs it!

A stay here is a literal DEATH SENTENCE for someone who is already in a vulnerable state due to…read moretheir health. I added my review to Google last year, after the gross neglect here directly resulted in my family member's death. Reading the reviews on here, I am more horrified than ever. They aren't doing this for free! I have no idea how this place is getting away with swindling patients, medicare and insurance to get paid large amounts of money to NEGLECT patients. I do not know how this place is still legally allowed to operate. The Michigan Department of Licencing and Regulatory Affairs and the Department of Health and Human Services needs to, at bare minimum, conduct a mystery/secrect shop audit so they can see what really goes on behind closed doors. -------------- My loved one was transferred to the rehab here after a hospital stay. Rehab, not nursing home. This is a place where he was supposed to regain some strength and mobility. He had developed a manageable bed sore in the hospital. This bed sore grew exponentially in size and severity during the approx. 2 weeks he was here and looked infected. He was not receiving proper wound care or meaningful repositioning. The standard for bed-bound patients is to reposition them every 2 hours at minimum - particularly if a bed sore is already present. This was NOT DONE. He often waited very long periods of time in his own urine and/or excrement before being changed, greatly increasing the risk of bed sore infection in this sensitive area. He went into septic shock due to an infection and passed away. DO NOT entrust this place with your loved ones who may require any sort of advanced care or wound care. The purpose of my review is to warn others. STAY FAR AWAY FROM THIS PLACE.

Bringing patient in today for rehab post op. The reviews were great so I am hopeful the care will…read morebe as expected. Bianca Allor for patient Dennis Howes

This is the best rehab facility in Macomb County! The food is exceptional... The Nurses are very…read morecaring and provide wonderful care.... Physical Therapy and Occupational Therapy is outstanding! Activities are very engaging and well planned! I Love this place. I will never let my Dad go anywhere else! Karen Harbourne

0 stars if I could. Poorly staffed, inexperienced, uncommunicative, no compassion with a zero…read moreuppity I am a princess attitude personality and no encouragement. PT initials are CM. Had her license 6 months when we started with her acted like she owned the place. Discharged my wife with no results at all said, " come back in a few months if she gets better". Isn't that your job to see she does? Three therapists there close to giving birth left patients in the middle of therapy. Why start therapy with a patient if you know you can't complete it. No supervision...supervisor left to give birth? I should have taken her out the moment I realized the situation I didn't. Thought it would improve. It didn't. Steer away go to 14-mile Coolidge location. CM therapist...you suck in a bad way.

John is doing his stroke rehabilitation at this Wonderful facility. I struggled hard to get him…read moreinto this Rehab. I've heard fantastic things about it. His therapist name is, Cheryl. She has a splendid outlook for John's outcome. Told John & I we did a good job at home so far. I guess, since I have no idea what I was doing. It's so e Exciting to see improvements each session.

PT & OT The individual care that they put into each patient…read moreis commendable. The care quality is structured to the individual. I was a complicated medical case and the director of a therapy, Aruna, even got involved and took me under her wings. This alone says a lot about the therapy team. As of this date, I am driving, walking and thriving. Thank you, Wellbridge of Rochester Hills THERAPY team ! Jessica

I came by ambulance from the hospital and waited after ambulance driver buzzed to have the door…read moreopened. When no one came to let us in he called the front desk; still no one came. I suggested he call my son who had followed us to the facility. I figured he was probably in side looking for my room. He came and let us in. When we got to the room there was a nurse and an aide in the bathroom. There was no greeting. I asked the nurse to help me to the bathroom in my wheel chair. She said she couldn't help me because I "wasn't in the system yet". That was the tone of most of my stay (almost three weeks). An aide dropped me when transferring me to my bed. She had told me to to hold on to the drug cupboard handles and she pulled my up by the waistband of my pajama bottoms. I went into a full squat which had a terrible effect on my bone on bone right knee. Another aide left me on the commode for over an hour despite my using the call light and even called out. I was still using a wheel chair to get around. I struggled to get to the wheel chair as I hadn't used a walker yet and my feet were dangling from the the commode seat because it was too high. When she finally did come she said she just forgot. She asked me if I wanted anything else and when I said no she threw the light cord and bed position controller on the floor and left. The OT and PT people were wonderful and are the only reason I I stayed. They were so dedicated. I made real progress. The house Dr. came to my room to introduce himself and the second time he came he was their about 5 minutes when he said he would go and get a list of my meds because I had questions about why I wasn't receiving my basic meds. He never came back until a day before I came home and left when he saw the OT guy there and said he needed to talk to him. Never saw the man again and he billed my insurance for 6 35 minute visits . The experience was awful. I did meet a few people on the care staff who seemed to 'care' but by and large Not a very 'caring' group of people.

On January 8, my husband was diagnosed with a large saddle pulmonary embolism. Later that same…read morenight, he suffered three heart attacks, followed by mechanical removal of the embolism, and two strokes between January 8 and January 18. After spending a month in the ICU and then another month at a specialty care hospital, my husband arrived at Pomeroy on March 6. At that time, he was still not meeting his ADLs and had a Stage 4 infected wound. I share this background because it's important to understand how complex his care needs were. Out of five facilities, Pomeroy was the only one willing to accept him. Others were unable or unwilling to take on such a complicated case, and for that alone, we are incredibly grateful. From the moment we arrived, the staff demonstrated professionalism, compassion, and a genuine commitment to my husband's well‑being. I would like to express my sincere appreciation for the exemplary care provided at this skilled nursing facility. Ray, Kelly and Jolisa, RN, consistently went above and beyond, ensuring strong communication and attentive medical oversight. A special thank you to Kelly, Wound Care Nurse, whose expertise, dedication, and kindness have made a meaningful difference in my husband's healing and comfort. The CNAs--Makela, Felicia, Octavia, and Jay--have been truly wonderful. They are patient, respectful, and consistently attentive, always treating residents with dignity and warmth. Their teamwork and positive attitudes have made a very difficult time easier for both my husband and our family. I would also like to recognize Tony and Bri, Physical and Occupational Therapy. They have been incredible--working tirelessly with my husband, encouraging him as they help him practice sitting up and standing. Even though progress takes time, they have never stopped believing in him or motivating him to keep trying. This facility is fortunate to have such a dedicated and compassionate team. I am deeply grateful for the care my husband has received and would highly recommend Pomeroy to anyone seeking quality, patient‑centered skilled nursing care.

My mother had suffered from a stroke and aneurysm in December 2023 and was in a bed ridden state…read moreafter being released from Mclaren Macomb (AWESOME PLACE ALSO). She initially went to a nursing facility in Shelby which was horrific, but in a hidden blessing had to be sent to the hospital again for a surgical procedure. She was in a bed ridden state and Pomeroy Sterling Heights (Feb 2024 - April 2024) was 1 of 3 facilities I did research on and had received an above average rating from multiple research sites (Google, Yelp, various 3rd party home care sites). We were thankfully accepted and received A Class service. We did have a couple of hiccups but No Place is Perfect. The staff, Especially the Nurses and CNAs were SUPERSTARS!!! They deserve Praise and definitely a Raise!!! We would like to give a Shoutout Everyone - Front Desk, Social Services Staff, Custodial Staff, Cafeteria Staff, and Especially the Physical, Speech, and Occupational Therapy Team, Nursing Leads (Eugene, Manny, Ray), Kelli the Wound Specialist, Betty the Nutritional Guru and MAINLY the CNAs for their HARD Work and Nurses for Caring for my Mother!! Our Family would recommend Pomeroy Sterling Heights for their Rehabilitation Wing and Staff!!!

My mother-in-law has been living at Pomery for six months now and I think the facility is amazing…read more Very clean very attentive. They keep an eye out for all their patients. They're treated very well very happy here.

If I could give this place less than one star I would have. The only reason for one star is to give…read morepositive feed back to the OT and PT department. My sister who has ALS was brought here from the hospital based on a social worker recommendation as a good place to rehab after breaking her ankle. While PT and OT worked within her physical limitations no one ever knew when they would be coming. There is no schedule or feed back unless you happen to catch them with resident The nurses were pathetic. Of the 3 weeks she was there I can only count one instance where the nurse extended any hands on care to her. That nurse was a midnight shift nurse who had 30+ years of experience. Nurses distributed medication only and not in a timely manner. If meds were ordered for morning it was not unusual to receive them in late afternoon or not at all. Multiple times pain meds or regular scheduled meds when ask when she would receive them was answered with the "I'm busy and I'll try to get to her soon" Aides were deplorable . My sister was told many times to not ring for help between the hours of 4-6pm as they were too busy handing out trays and feeding people. With my sisters ALS somedays her arms could not move to feed herself. On those days her food tray was left on table with no help in sight. There was actually one aide who cried the whole time she gave my sister a bed bath - seriously wept. Call buttons go unanswered for an hour or more. Aides will come into room ask what you want and then leave for 2-3 hours. Honestly they would only help if family was standing there demanding help We had to hire people to come daily to help my sister with simple task and so that person could get help from staff for my sister and feed her. There was at least 4 residents who had outside help come in. If we would of known that they were not family members while touring that would of diverted us to another rehab facility immediately HUGE RED FLAG Up until my sister broke her ankle she was able to walk a few steps and sit in wheelchair due to her ALS It was her hope that this facility could help her learn how to transfer to wheel chair and hopefully her ankle would heal while there. None of that happened. Without outside help and occasional help from OT or PT she would of sat in bed 24/7 We brought these issues to the assistant director of nursing attention and she actually witnessed personally the deplorable condition my sister was left in after the aides put her in bed without having her breathing machine on, the tray table across the room so no access to call button or water and dirty linens left on floor Her answer was to hand the family a complaint form Don't be fooled by the staff schedule in front lobby- it was infrequent that people scheduled were actually there Terri the corporate person who toured us before admission told many lies. She had no knowledge of staff to patient ratios and answered many questions with "I'm just filling in here and don't know how it works in this facility" We should of ran then . Don't let the nice surroundings fool you if you want your loved one to heal and be cared for in a human way.

Absolutely a wonderful clinic! Great staff, always friendly, personable, and very knowledgeable…read more Very clean, updated, and comfortable. The team is great, they really have a passion for what they are doing, and you can tell! Jill, clinic director, is wonderful. She really cares about her patients, and wants them to feel welcomed and wants to help them as much as she can. HIGHLY recommend! :)