I chose HealthQuest Physical Therapy over my usual PT clinic due to their availability. I was surprised to learn the business is owned by a physical therapy assistant (PTA) rather than a physical therapist, although a licensed PT is on staff. Their online reviews are impressive, which influenced my decision. I began therapy in April 2025 for mild lower back discomfort that appeared only in the mornings. I had no pain or major physical limitations -- just some minor restrictions unrelated to this issue. After my first visit and following instructions to perform two sets of simple exercises before getting out of bed, my discomfort improved by 75-80%. I also acknowledged that I likely need a new mattress. To keep this review clear, I've outlined my experience in pros and cons: Pros: 1. The staff is friendly, personable, and knowledgeable. Insurance was billed accurately. Appointments were easy to book and reschedule. 2. I was given helpful at-home exercises. 3. Parking was convenient and readily available. Cons: 1. While treatment tables were wiped and pillowcases changed between patients, I never saw equipment cleaned after use. 2. There was inconsistency in instructions from different staff members. 3. Appointments often started late due to overcrowding in a small room. 4. The most concerning issue -- and the primary reason for this review -- was an inaccurate and misleading progress letter meant for my referring physician. Out of curiosity, I opened the letter -- and was shocked. The description did not reflect my actual condition or capabilities. For example, it claimed I was "unable to sit or stand for long periods of time." This is completely untrue: I regularly walk over three miles a day (logged on my Apple Watch), climb stairs at home throughout the day, and have no difficulty with either activity. When I raised my concerns, the PTA who wrote the letter and the owner, Kelly Schmitz both responded. Kelly apologized and attempted to justify the false claims, stating I had once mentioned back soreness after a 17-hour travel day. While that was true, it was a temporary and isolated issue -- not a chronic limitation. Still, it was misrepresented in the letter. It also inaccurately stated that I had issues with squatting and lifting -- again, not true. I participate in a group exercise class where I routinely perform about 200 squats per session without issue. Regarding balance, I disclosed during my first visit that I have mild MS-related balance issues, which I've managed for over a decade. This has never affected my ability to drive, wear heels, walk my dog, or complete daily activities. The report falsely stated that this impacted my ability to complete basic ADLs (activities of daily living) -- like bathing, dressing, or eating -- which is absolutely not the case. I've never experienced those limitations at any point in my life. Final Thoughts: If you choose HealthQuest, I strongly urge you to review all documentation they provide before forwarding it to any physician. Inaccurate reporting like this could lead to unnecessary treatment, higher medical costs, and incorrect medical records. Because of this experience, I will not return to HealthQuest. read more

HealthQuest Physical Therapy - Ferndale - Fraudulent misrepresentation of my health condition. - Physical Therapy Near Me - Ferndale, Michigan

I would highly recommend HeathQuest PT in Ferndale. From the moment I started everyone from the front desk to the therapists were kind understanding and supportive. They work with you to do your best. I started therapy 2 days after my hip replacement surgery and within 2 weeks I was walking without my walker. They worked with me for 6 weeks until I had my strength back. Everyone was so supportive they made you feel like family. Would highly recommend They are the best! read more

I highly reccomend this business. Every person from the front desk to the therapists are the best. The business makes everyone feel welcome and comfortable. I have been to few busines that say they are "no judgement" and can actually deliver a "no judgement" atmosphere. Not only that but they all make the therapy fun. I have increased in strength and confidence as they addressed my issues and improved my health. They are attentive, thoughtful and inquisitive ensuring the care in general and in the moment is appropriate and working toward my goals. Again, highly reccomend. read more

What a wonderful experience at HealthQuest Ferndale, location. The crew was simply phenomenal! Everyone was so professional and dedicated to helping me get the best therapy for my surgically repaired toes. I recently had big toe infusion, hammer toe correction of the 2nd digit, athroplasty of the 3rd, 4th, and 5th digit. The surgery went extremely well. My doctor then sent me to physical therapy to assist with ankle strengthening and scar tissue. My physical therapy went extremely well with the superb help and genuine care of this great staff! From the front desk to the PT staff, thank you all so very much! Job well done!!! If you have a need for PT look no further than this location. J Vann read more

Everyone working there is really sweet and attentive. Maddy and Michael are amazing PT. I really love that the spot is so well lit and they have a lot of resources for pain if you're experiencing things you're struggling with. I came in for neck and back pain and it has helped a lot! I even got some nice definition in my shoulders and arms haha read more

This is the 2nd HealthQuest location I have gone to. It's not a huge PT factory l. I love the intimate setting. The staff is friendly and thoughtful and they listen. Hope I don't have to, but definitely would come back. read more

I'm not sure I'll ever be able to express how much I appreciate and loved my experience at HealthQuest. I needed physical therapy after breaking my ankle. Going from an active lifestyle to suddenly having no mobility was not something I was prepared for. The staff at HealthQuest were supportive and there every step of the way. They quite literally taught me how to walk again. You will feel like you're visiting your friends at each visit. Very quickly I was greeted by everyone whether they were seeing me that day or not. I was always made to feel important, like I was receiving the highest care possible, my questions and concerns were answered, we had a personalized plan that made me feel included and empowered on my path to recovery. Getting great care is so much more than available appointments and streamlined billing (which they have), there is a real personal touch here. The people a HealthQuest really care and it shows and makes all the difference. read more

Conveniently located with easy parking; very clean; treatment available in private rooms or public areas; individualized treatment by the "masters", Kelly and her crew. You can be quiet or have great conversation coupled with smiles and laughter. But, most importantly, the knowledge of body mechanics and the treatment Imposed is the best of the best. read more