I have never taken the time to write a negative review in my life, but my recent experience at the…read moreCVS in Black Mountain, NC was so egregious, I feel the need to spread the word. I've never had a problem at the pharmacy. I live less than a mile from the store & use the drive-thru from time to time. My wife, 5-year-old son and I visited this CVS at about 2:00 pm on 9/28/25 for the simple task of having my wife's passport photo taken. When we entered, the store appeared to be empty, aside from the manager (confirmed later in our visit) performing some stocking/tagging tasks at the front of the store. First of all, I found it a slightly off-putting that we were not greeted and stood at the photo counter for a minute before I understood the manager was not going look in our direction, let alone ask if we needed help. I brushed it off & approached her, asking politely if we could have a passport photo taken. Her response was "yeah" or "yep", still without looking in my direction. All good - we just need to get a simple photo & get out of here, I thought. The manager calls an employee named Ally (or Allie, or some variation of that name) to come take the picture. I could tell immediately by Ally's body language (again, no greeting, no eye contact, hurried & dismissive) that she did NOT want to help. As Ally & my wife proceed with the photo process, I am keeping my 5-year-old son occupied by self-checking jellybeans. My wife politely requested another attempt at the photo, for personal preference (not uncommon for women, honestly... You're going to be stuck with this representation of yourself for 5 years). Ally immediately and shockingly became VERY agitated. She argued that the initial photo met the gov. requirements, she didn't need to take another one, there would be no difference, etc. I could see my wife was flustered & humiliated, but she still politely requested another attempt. Ally shouted to the manager, still performing whatever menial task just steps away, not intervening, "Do I have to take another one?!" At first the manager lobbied for Ally, stating the same thing about if it meets digital requirements, you don't need to try again. This is when I tried to politely & diplomatically intervene, explaining that we fully understand the requirements... not our first passport/visa photos... this is more personal preference. I tried to bring some levity by mentioning how ladies like their photos to be just right, especially when you're stuck with it for 5 years. After some huffing & puffing, Ally submitted to taking another photo. This is when I noticed her aggression elevating against my wife. She was bossing her around very rudely & aggressively on where to stand, what to do with her hair & posture... "move this way! No, that way!" etc, etc. My poor wife was getting emotional & looked like a deer in headlights. This is last thing you would expect when you go, in high spirits, to have a photo taken. As I'm also watching my son, I then notice Ally throw up her hands, step away from the kiosk and yell to her manager something to the effect of "I can't do this!" The manager, rather than send Ally away on a break & resolve the issue & help the customer, starts yelling at us to go to the passport office to have it done (THIS IS A STANDARD SERVICE CVS EMPLOYEES ARE PAID TO PERFORM, and are telling us to go elsewhere!) At this point, I had heard enough of the attack on my wife, in front of my son & Papa bear instincts kicked in. I stepped in and spoke over Ally & the managers raised voices and said something to effect of "Your attitude is way out of line, this is a simple request from a paying customer, if you don't want to do your job, we'll just go down the road to the next drug store. We don't need this kind of disrespect", and beckoned my wife let's get the heck out of here. My wife remained as steadfast and calm as possible, determined to get this simple task completed. Finally, the manager & Ally disappeared to the back of the store, and a lovely employee named Rhonda appeared and effortlessly resolved the issue. Gave the photo another try... was cordial & polite...great result... done. I'm baffled that this "manager (wish I caught her name) didn't immediately do what a manager should do & excuse the disturbed employee and appease the paying customer. They ganged up on my wife... in front of me & my son! For absolutely no reason other than either discrimination, or they simply don't want to be there, or they have no common decency (in a customer service position!). The experience traumatized our whole family. I'm tempted to litigate for emotional distress, discrimination, verbal assault/abuse, etc. Absolutely appalling, inexcusable, shocking & disturbing behavior from 2 individual employees at the CVS in Black Mountain, NC, store #3860. Ally and the Manager present on Sunday 9/28/25 @ 2:00 pm. Big thank you to Rhonda for stepping in and helping us with the type of professional courtesy you would expect.

I stopped by to pick up a prescription and a woman behind the counter was lowering the shades for a…read morelunch break. OK, I just needed to pick up a prescription and leave. Nope, she said they were closed and lowered the shade in my face. Looks like the customer comes last here. My experience at the Swanannoa CVS was much better.

I have had mixed experiences in this Black Mountain, NC CVS. Today's experience was one of the…read moreworst. Last week i called the pharmacy to request a refill on medications. Two needed Dr's authorization or a renewed script. After several days with no text from CVS that medications were ready to be picked up, I called my Dr's office. They had not received requests from CVS for the medicine. Within a short timeframe, the dr's office called the refills in and I received texts from CVS that they were ready to be picked up. I went today to receive the meds.One med wasn't filled and the cashier (pharmacy tech?) was beyond unprofessional. My husband, a physician, asked about the unfilled medication. Apparently the manufacture was "out" of the very common medicine. This cashier became defensive and didn't answer the question but instead raised her voice, chose to be condescending and forcefully slammed the window closed. (The receipt identified the cashiers name and i will provide this if CVS management or corporate would like to have it. )The receipt indicated that her cashier # was 1922000. As stated, the rude and unprofessional behavior of this employee takes the cake. There have been other incidents that one overlooks or puts up with. One was a medication error, a few years ago, and it could have had disastrous consequences. Instead of mosquito prophylaxis, an unrelated drug (that i was not on or prescribed) was filled. Had my husband not picked up on the error, I wouldn't have known, wouldn't have been protected from malaria, and could have had rxns to the substituted medicine. Contrary to other reviews here, I have found Alisson, pharmacist, to be courteous and professional. She has even"gone the extra mile" in terms of trying to locate an out of stock med at another store. She sometimes asks if we need anything else from the store. So, I do not have a complaint about her.

I honestly hate leaving a bad review but I have had it with this pharmacy. Allison is an amazing…read morepharmacist but her co-workers leave so much to be desired--every time we refill a prescription, there is some fiasco, wrong refill, unnecessary calls to our doctors who have done their part, changes that they fail to notice or notify us of until we call them on it. Plus there is a giant, car-swallowing pothole at the drive-thru that they truly need to fix. All the other people who work behind the counter there can do is whimper a meek 'sorry' when they screw up.

As it has been pointed out, this is one of plenty of chain-store pharmacies that are all very…read moresimilar. I am only reviewing the passport photo option. Go here if you want it done fast and perfect, there is a guy who has a grip on it and is willing to be polite on top of that. It is all well affordable and makes you realize, getting some friggin' passport pictures should actually not be a big deal at all. Perfect service in something you might not even know what all could go wrong until you come across the wrong person, so better go here and will never find out. Thanks!

this store has changed! the pharmacy is so unreliable now. they don't have Rx inventory, sufficient…read morestaff, reliable equipment and therefore it often takes days to fill a Rx. The drive thru rarely is open due to some mlfunction. Going to change to CVS. Wondering if they will be closing?

Very courteous staff, and they have all the things you need that you forget to pack on a trip…read more Convenient location Downtown.

These guys are great! It is a family operation and they are always helpful.read more

Terrible ...waiting in DRIVE UP line for PHARMACY, then having the window shade lowered, while I am…read morewaiting at window for Service... it's not my fault that CvS took ten minutes to process the pharmacy order for the SUV in front of me... Lunch at 130 pm, They need a better practice of notifying people waiting in the Drive up line... Total Disrespect directed towards Pharmacy customer.. no wonder Mail Order Drugs programs are so Successful ! This Swannanoa location is terrible... everyone quits

I've only used this pharmacy once. The male pharmacist had some of the most rude behavior I've ever…read moreseen in a professional role. He expressed anger, mocking behavior, unclear communication, and blame shifting. I thought perhaps he was overworked, sick, or just having a bad day but the recent reviews say differently. It looks like other customers have experienced similar behaviors with a male pharmacist at the Swannanoa , NC CVS recently. On a good note, the pharmacy looked well staffed and clean.

The pharmacy is the worst pharmacy I have EVER been to in my life. They deserve zero stars…read more BEWARE:::: Some of the rudest, dumbest, most inconsiderate people around who also DO NOT KNOW about the meds they are giving you. I asked about the full name of my meds to save on the prescription with the app and she said she had no idea which one mine is. AM I EVEN GETTING THE CORRECT MEDICATION?!!!! Maybe not. First time I went there...Went to pick up my prescription and got to the counter to realize I left my wallet in the car and told the woman I would be right back. She just stared at me and said nothing. I came back a minute later to find the wall down like they're completely closed. Nice of her to tell me. What crappy customer service. Abysmal. EDIT TO ADD:: This is some of the worst customer service I have EVER experienced in my life. These women clearly hate their jobs. They all go to lunch at the same time, and close down for longer than they say they do. They are unhelpful and rude each and every time I go there, as if they can't be bothered. I asked today about the discount on the app for my meds, and asked which version my medication it is, and she said she didn't know. WHAT?!!!

Went back here to pick up a prescription and the staff were kind and attentive. They seemed much…read moremore relaxed and organized now. The store was clean and well kept. The pharmacy department was still short staffed and there was a line but everything went more smoothly.

Tyler was an exceptional employee who demonstrated professional and courteous service. He went…read moreabove and beyond. He represents CVS well.

Exceptionally rude staff. I went to pick up a prescription which needed to be refrigerated. No one…read moretold me this consequently, the prescription sat out for a couple of days. When I asked the pharmacist about it, he said it wasn't his job to let me know that the prescription needed to be refrigerated. He said it was noted on the information. Yes if I had read the dense nine pages stapled to the bag the prescription came in, somewhere on that I would've seen that it needed to be refrigerated. When I needed to get the prescription refilled, I was told I could come in and pick it up. when I got there. It was not ready. The app showed it would be there the next day by 6 o'clock. This was confirmed by someone at the pickup desk. When I went the next day, again, it was not ready. The app now showed that the prescription had not yet been delivered to the pharmacy. Same thing happened the third day I tried to get it. I gave up and transferred my prescription to Wal-Mart. I've had several students who worked at the CVS pharmacy and told me they would never go there to get their prescriptions. As a retired healthcare professional, I can tell you this is no way to treat your clients. AVOID THEM, go somewhere else.