Hi there, I have been a patient of yours for my cat and…read moredog for 5 years. I have sent so many people your way because I have been so pleased with the service and especially really impressed with the care/empathy with a front desk woman by the name of Karen. She had always made me feel warm and comforted when things have been hard with my animals, my cat, especially. Today I was told to call Karen when I texted in my concerns for an appt. So I did so. Her lack of care and the tone of her voice with me/along with actually yelling at me over the phone about my potentially dying cat was absolutely mind blowing. If your place of work is with people and their animals you cannot treat people like that. ESP in times like this. I understand that this place has been going through a ton of changes, not enough help etc and I have been over -the -top patient in those situations. I was even late for work a few times because I wasn't taken for my appt on time. The issue seems to be (not that I'm condoning crappy treatment for this regardless) that I canceled two appts with more than enough notice because my cat was doing better with both treatments that I had picked up. Why would I still bring her in and cause her anxiety. The alleged "no show" that I was accused of can be described as I called days before and left a voicemail that I didn't need the appt anymore. I am so very heartbroken and disappointed in being treated this way today. Especially during a very hard time with my animal. Very sad. Karen should be ashamed of herself. You guys need to do better. I will be leaving this review online as well. Kelly

My husband and I took our cat to this clinic for 10 years and it was fine for routine exams…read more However, once our cat had a medical issue we were no longer comfortable with their care. Two months ago we suspected something was wrong when Arthur lost a lot of weight and his litter box was very wet. We took him to the clinic, they took his blood and we waited. We called numerous times over the next week to get the results. When we finally got hold of the vet we learned Arthur was diabetic. They had us start Arthur on 2 units of insulin and come back to have his blood tested. Ultimately they said we should up his insulin to 5 units. They also recommended we change his food to a dry food with high carbs. After all this, Arthur became lethargic, had trouble walking up stairs, and clearly wasn't feeling well. We had to believe there would be better care somewhere else and a friend recommended a clinic with a good reputation for working with diabetic cats. The new clinic has made a big difference. They suggested a low carb wet food that is for diabetic cats. They pulled down his insulin to 4 units and gave advice on testing Arthur's blood at home to check his glucose level (which resulted in bringing him down to 3 units). Arthur appears to be feeling better with these changes.

I only use this veterinary clinic. I changed to it as soon as it opened. I have been using for my 2…read moregoldendoodles and now my 2 Cockerpoos. They have everything in there, x-rays, surgery, Cold therapy etc. They doctors are so good and the place is so clean. I feel like they really care about my dogs.

Healthy Paws on Indiana Ave is courteous and caring. Each visit has been handled with…read moreprofessionalism and helpful communication.

I have had a few problems with ​ communication . Some of the doctors are incredibly rude but we…read morekept going regardless because they were less expensive than other places and they seemed to provide adequate care despite minor inconveniences. The final straw came recently when my dog was brought there for a visit and we were charged for a fecal exam when the visit was specifically only for an exam to determine how much cerenia my dog needed. There were no concerns over parasites . It was not clear that this exam would be an additional cost until payment was due. Worse yet, an unprofessional response was left to my review calling out my dog's name which could have been kind of a privacy concern . I know it was the owner who responded because it was the owner who claimed to be the one who conducted the exam . This unprofessional behavior is something I have not seen before.​​

Thank you for the amazing staff at Critter Care. My husband and I so appreciate everything you have…read moredone for our senior cat Martini! He's in a better place now. Thank you.

Dr. Crispin and the vet techs are awesome. They spent quality time with us to make our visit…read morecomfortable. They answered all our questions with updated research. Dr. Crispin attends professional development conferences to stay current and that really says a lot about her. I recommend this clinic and I am very particular about who cares for anyone in my family.

I want to say that 10 months ago I took my sweet 13 year old dog in for a cough. I wasn't sure if…read morehis teeth was the problem, but it was decided to do a dental procedure but then he needed a rabies shot, which I was afraid because of his age. When I brought him home he was no longer the same dog, I was hoping for his cough to be gone but instead he was completely blind and deaf and cognitively impaired. I took my sweet Emmett to a different vet clinic and I find out he has an enlarged heart, which has actually been causing his cough. My poor sweet Emmett went through so much and his suffering could have been prevented if he was diagnosed properly. He was a fun, loving, gentle Spitz Pom and he became a shell of himself. We did our best to give him as normal a life as we could and now after 10 difficult months he has passed on. I would be careful when you bring your pet here. It brought me a tremendous amount of sadness to see what happened to my sweet furbaby who I loved so much.

This place was a big disappointment. My poor dog had terminal oral cancer and the elderly female…read morevet (can't remember her name, nor do I want to) did not prescribe him pain meds. She instead prescribed a cocktail of 3 separate random meds I was supposed to crush and somehow give to a dog with a tumor in his mouth. It would've been much easier to give him a liquid med, but no, that wouldn't work for her, even though my dog was clearly in need. I have a background in medicine so I know what is what and what works or what should be prescribed. Humans aren't that different from animals. That was not the only problem. Our dog was being treated at CGV & I was reassured time and time again that as long as he was still eating, drinking, doing business outside, etc.. that he was ok. Well we decided on our own that after 6 months, it was time to let him cross the rainbow bridge. I had a date set for 3 days later for this to happen & we hired an in home euthanasia veterinarian & when I called CGV to get him pain relief for those 3 days, CGV offered 1, yes 1 dose of liquid pain medication. One dose for 3 days?! And then she actually had the nerve to offer to put him to sleep that day! After we're being told for months that he was doing fine if he was eating drinking etc... normally. I would never let that woman touch another animal of mine. Zero compassion and she made other rude & insensitive comments to boot. Then, a few months later our cat was dying and having seizures in the car in the parking lot of CGV. I waited 10min in the lobby for the receptionist to come back and tell me no one could help us because they were eating lunch. Had to take him 20 min away, to WVRC and he was put to sleep. I never would've even taken our kitty there but he was literally dying and it was close to home. Thanks cedar grove vet for traumatizing us even more than we already were from the loss of our dog 5 months previous. I'm still dealing with guilt over not taking my pets elsewhere, since they clearly didn't deserve the lack of compassion they received at the hands of a bitter elderly woman. I have found an amazing caring vet clinic that actually does things the right way. I will never recommend CGV & I make sure I tell anyone who listens that they don't practice the way a caring vet clinic should. I mean who turns away a dying cat who was a patient for 15 years? And 3 other animals in the same household were also their patients. We gave this poor excuse for a vet clinic, thousands of dollars, just to be treated like poor relations. Just because I'm from the city, and you don't know me, from this tiny speck on the map, doesn't mean my pets should be treated differently than everyone else's. That is exactly what this feels like

This clinic has been caring for my superstar 21 year old cat for several years. She is always…read moretreated with respect and loving care. When other vets gave up on my Ginger, Dr. Baker gave her another chance at life, and that was several years ago. Thanks, Cedar Grove Vets, for all you do. I come 65 miles to bring Ginger here, and you're worth every mile!

We learned one of our beloved cats, Spatz, didn't have much time left - her liver was pretty much…read morecompletely cancer-ridden and she was getting more jaundiced every day. My friend had recently posted on Facebook about the beautiful home send-off of her best feline friend of 20 years, and before that I thought the only way was to make those soul-crushing car rides and have it done in a place that usually scares them. We decided that calling someone in to do it in Spatz's favorite spot by the window where she'd doze off while watching the constant action at the bird feeders would be perfect. Dr. Beth was professional, explaining each part of the process beforehand and during it, asking permission between each step and giving us all the time we needed to process each one. While Spatz was whacked out on the sedative, Dr. Beth made a lovely casting of her paw print as a keepsake and offered to snip a lock of fur, which we declined to do. When she confirmed the deed was done, she expressed her condolences and discreetly slipped away to allow us to grieve privately as a family. Everything she did for us was perfect, and we're so grateful to have been able to give Spatz that one last gift of drifting away painlessly in her sleep with the assistance of a compassionate soul. It's a god-awful thing to have to say goodbye to someone that's a cherished part of your life, but I'm absolutely convinced that doing it at home is the most wonderful way to do it - both for your animal friend and for sparing yourself the agony of seeing how afraid they are at the clinic so soon before they go and being helpless to stop it.

Creature Comfort is our hero. Our sweet Kayla was suddenly in her final hours. She was suffering,…read moreand our vet told us they had no space to help her to the other side, that day. Doctor Beth drove to our house in the middle of her busy work day and comforted all four of us - me, Chuck, little Truman, and Kayla - with her gentle words and her calm efficiency. Kayla died in peace and comfort because of her, and we thank her and Creature Comfort for being there when we most needed help. Like Comment Share