I have been meaning to write this review of my surgery I did in early April 2024. I remember the…read moreday I got my surgery as if it was yesterday. I am very happy I chose Dr. Zachary NaPier for my surgery. Here's my background as a patient and the history. I am originally from Hawaii and have been an active water polo player throughout the years. I consider myself active and healthy. Over time I would complain of back problems and muscle spasms, but it wouldn't last more than a few days. I was only 34 years old at the time when I suddenly felt extreme shooting pains down my legs that prevented me from walking for several hours. I went to a local hospital to get a steroid injection and was recommended I go see a pain doctor. After x-rays and an MRI, I was diagnosed with nerve damage, and severe spinal spondylosis in my L4-L5 region. I was put on heavy pain medications, various muscle relaxants, nerve thinners and I went through too many Aleve and Tylenol which did not help. I could not walk comfortably for more than 10 minutes. I did not like this lifestyle and found my pain getting more severe to the point where I could not work, and lay bed ridden with pain on the worst days. I needed surgical care. The spinal surgeons in Hawaii wanted to shave my spinal bones from the back to alleviate pain. They told me this is a temporary fix that would destabilize my back, and water polo would be out of the question. They even suggested jogging with caution. I would be due for continuous back injections after the surgery. I reached out to both UCLA Spine Center and DISC's Newport office. Neither could get back to me timely, and said they had issues with contacting my insurance. Then I heard of Indiana Spine Center and spoke with Dr. Zachary NaPier. I've read his bio which included experience at Cedar Sinai, Harvard, and procedure expertise in ALIF, LLIF and PTP LIF procedures. To be honest, I haven't even heard of these procedures at length before meeting him. I spoke to one of Dr. NaPier's assistants named Nikki. She is very warm and helpful. She quickly got me on Dr. NaPier's calendar for a video call. There were times I emailed Nikki after work and she responded to me very quickly from Indiana. After I "beamed" my images to Dr. NaPier he got back to me with a permanent solution utilizing a PTP LIF. There were animations he would show for every step of the surgery, along with examples of patients similar to me with successful results. This was the first time a doctor recommended approaching my situation through the side which would minimize muscle damage and pain. I have a local PPO insurance plan here in Hawaii that is somewhat notorious for taking a while to approve procedures. For example, both my MRI's took over a month each to be approved. I decided to go in to my health insurance office in person and luckily had Dr. NaPier on the phone during this meeting. I was approved within 20 minutes! An amazing first impression. Within a week of being approved, I made it to Indiana and met Dr. NaPier's team for surgery. The assistants, nurses, nutritionists, rehabilitation team, were all 5/5 amazing. I got a little nervous as I have never done surgery in my life, but Dr. NaPier walked me through the process. My operation pictures looked great and I walked the day of surgery. Before writing this review, I wanted to give it proper time to heal. Since surgery I have had amazing sleep and can do activities even better than before. Just last month I hiked up diamond head and now have been playing in water polo tournaments and practices. I followed the rehabilitation program and feel stronger every day. Thank you Dr. NaPier and everyone at Indiana Spine Center for everything you do! (Here is a picture of my x-ray and a picture of a recent water polo tournament. I am pictured holding the trophy on the right)

Hearing Care Professionals provide great care and work with my insurance to find the optimum…read moresolutions. Other Lafayette area providers attempted to sell me hearing aids at inflated prices with no participation from my insurer. Their customer service has been excellent.

This business is under new ownership since the Spring of 2019…read more I have had very mild hearing loss for several years, likely due to noise exposure from my retired career in law enforcement (firearms practice). I always used hearing protection. The technology available in the hearing instruments I was fitted with is AMAZING. They stream content from my IPhone- including my phone calls! They are the best "headphones" I have ever used as the are optimized for the ranges of sound I cannot easily hear without assistance. I truly forget I am wearing them. It is a joy to hear things I have been missing for years. The service? 2nd to none. Doctors of Audiology here that are qualified and experienced to know the tips and tricks that smooth the process and make this work with your daily life.

I began seeing Dr Taulia at there "old" location for my annual hearing test, so I have been a…read morepatient for awhile. She fit me with my first hearing aid and I just upgraded to a technological savvy one. I didn't feel any pressure to make this change - she listened to my concerns and gave me my options so I could make an informed decision. I am always impressed by Dr. Taulia and her staff. They always make me feel welcome and they truly listen to any concerns I may have. For all of these reasons, I do not hesitate to continue to utilize their services after I have relocated. I am now 3.5 hours away. I highly recommend this practice. They are an awesome group - especially Dr. Taulia!

After moving to the area this year, I needed to find an audiologist. I am deaf in my left ear due…read moreto a tumor I had removed in 2022. I met with Andrea at the Lafayette Hearing Center to discuss my history and check the hearing in my good ear. She was very pleasant and seemed genuinely interested in me and my condition. She was knowledgeable about the unique challenges that come with being SSD. She personally scheduled me last so she could spend enough time to cover everything. She is very dedicated to her life's work, and it shows. I have seen very skilled ENTs, audiologists and Otolaryngologist, but I can safely say that Andrea gave me the most thorough exam I have ever had. I highly recommend this business and, in particular, Andrea.

Dr. Sanders diagnosed my vestibular migraines and accompanying vertigo. He has been great at…read morehelping me deal with that.

each. is it Dr Sanders was more concerned about a condition that I was not seeing him for. at the…read moreend of each visit I would have to ask "what about what I am here for". Then 7 months later was sent a bill for services that my insurance had already paid. very rude customer service. will not be back!

Got some cute glasses here. I had an eye appointment on September 3rd, very fast and efficient. I…read morewas disappointed as i received my glasses about a month later on October 1st. They told me it would take 5-10 business days from my eye appointment. I don't mind a wait but they did not follow up with me and tell me that my frames were not in stock (colour variant) and would take an extra week or two. Then there was a manufacturing error where they did not meet standards and took another week. I only found out about these when I went to the location and asked about the progress. Side note: my glasses are super cute and sturdy feeling. I love them! Also I got the transition lenses and they change very seamlessly.

Very friendly staff! I came for an eye exam and contacts. The whole process was pretty easy. I will…read morebe back for glasses!

Note from Rich Massage Therapy: 4/21   Due to preparing for…read moreretirement I have cut back my schedule. No longer scheduling additional clients or selling gift certificates.

My boyfriend and I are clients of Debra's. She's certified (very important because they can hurt…read moreyou), knowledgeable, professional, and warm. She gets to know you and your body with each visit, she remembers your problem areas, asks what you would like done, make suggestions, allots time for more, if necessary and fixes your problem area(s). She also gives you explanations for how you hurt yourself, ways to prevent it, or minimize it. She will also give you recommendations on other massage therapists in the surrounding area, if she is on vacation. After speaking to some of them, I decided to wait until she got back from vacation. Her prices are incredibly reasonable for someone of her caliber. I highly recommend her.

I've gone here for quite a while. But past few times the office staff had gotten worse. It was…read morenever 5 star but I like my dr so it was tolerable. But lately the office staff seems unhappy, dismissive and just not pleasant. They seem unorganized and will move the patient from room to room until they get the right one. Last time they took me out of a room anc set me at a desk area in the hallway and asked my medical questions there with all kinds of other patients walking around. I was there last night to look at glasses and I walked in no one acknowledged or even looked up from their phone. I asked a younger gentleman about a specific brand I was interested in and he just chuckled nervously and said "I don't know". I left still no acknowledgement and said I'll go somewhere else then. Experience there keeps getting less desirable each time

I would given a zero if that rating was available…read more I left a handwritten message requesting that Dr. Evans call me to discuss customer service issues since Evans & Taylor took over NeoVision. The person I handed the message to assured me it would be given to Dr. Evans. It has been 2 weeks since I left that message and he hasn't called me. The front desk staff at NeoVision is not friendly. I called prior to my appointment and spoke with the person who handles insurance. She said she would leave a copy of the insurance information at the front desk. When I arrived for my appointment the first person I spoke to couldn't locate the insurance info that had been left for me. Another employee found it but when I asked for a copy before leaving they could not find it again. Evans & Taylor implemented new policies without informing patients. For example, they only hold frames for 2 weeks then put them back on display. I picked out a frame before going on vacation. When I returned to place my order, the frame had been put back on display and they had no record of which frame I picked out. They also quit calling patients to let them know their glasses are ready to be picked up. Even if I hadn't know about the transfer of ownership, it was obvious from the change in attitude of the employees. Evans & Taylor does not provide the level of customer service I was accustomed to at NeoVision while it was operated by the original owner. I have been a NeoVision patient for over 20 years. I will not return to NeoVision or any other eye care location owned by Evans & Taylor.

Avoid this hospital at all costs. I almost died here in February 2025 - I went to the ER with…read moresevere abdominal pain and I was treated like a drug seeker and told that I was perfectly healthy. I called my mother to come get me and take me to another hospital, but the ER doctor refused to let me leave with her and forced me to take their ambulance.. when prior to this, he was ready to send me home. I got to a Lafayette hospital and was rushed into surgery because my appendix had bursted and I was septic at that point - which the Lafayette doctors could see clearly from the tests done at Williamsport hospital. The Lafayette doctors saved my life. I got a bill from Williamsport hospital charging me $6000 after insurance, $3000 of which was for the ambulance ride I was forced to take. I contacted patient services about my experience and I was told that they "met their standards of care." I'll be paying on this bill for years when all they did was put my life in danger. I also had X-rays of my lumbar spine done here summer 2025 (i should have known better, I know) and they told me I was perfectly healthy. I just had those X-rays analyzed by another doctor today and he can see clear spinal deterioration - which is irreversible and progressive, so now I get to see how much worse it's gotten since trusting Williamsport hospital with my care last summer. Please seek alternative care, even in an emergency. This place is a walking malpractice suit waiting to happen, and I'd be heartbroken to see how many people have suffered under their care.

Good hospital, good Emergency department. Good personable service all around.read more