Three years ago I purchased hearing aids from Western Colorado Hearing Clinic and have been very…read morehappy with my hearing aids and the services provided by the hearing clinic's staff. Now, three years later, I had to send my hearing aids in for repair. I live in Gunnison, Colorado, about 3 hours away from the Grand Junction main office. I was able to meet with Dr. Buisson at the Gunnison office (in Gunnison Valley Hospital) for my annual hearing test, as well as the return of my repaired hearing aids. Her weekly visits to Gunnison allowed me to schedule my appointment locally, saving me a three hour drive to Grand Junction. Dr. Buisson is extremely professional and very knowledgeable about hearing loss. She took time to reprogram my hearing aids based on the findings in my annual check up, and even reinstalled the Phonak app to my cell phone when I couldn't get the app to work properly. I often find today's technology challenging, yet my appointment with Dr. Buisson removed all anxiety. I left the appointment feeling like I had found a new friend, in addition to having found a trusted professional to work with my hearing loss/hearing aids. The quality of care provided by Western Colorado Hearing Clinic and Dr. Buisson is unmatched.

This office has a nice atmosphere, all of the people are kind and welcoming. Dr. Beebe listens to…read moreyour concerns and makes decisions regarding your care and how your hearing aids are adjusted based on your feedback. I have been to a few other offices in the valley and this is the one I will continue to go to because I trust the audiologist and enjoy my visits there. Oh, and there's free coffee and other beverages, a nice touch.

Very helpful. We were on vacation when Hubby's hearing aid quit working. Jim went above and beyond…read moreto get it working and get us back to our Elk hunting.

Most unprofessional, incompetent group of people. Do not go…read morethere. I dropped my HA for repairs on a Monday morning; they said it would be a 24-hour turnaround. They will call when ready. I called 48 hours later and left a message. Never had a call back. Again, I called them 56 hours later, after many calls; finally, a live person answered and said my HA were ready 48 hours earlier. No one called to ask me to pick them up. I went to get them; they are not fixed yet!!! No communication between the staff. At 10:00 am, I was told them they were ready the day before, and I went to get them the same day. Three hours later, they were not repaired! I was without my HA for 4 days; simply inexcusable! Poor management trainning and supervission of the staff

Johnathan helped us & was very professional & knowledgeable. I've never worn hearing aids before so…read moreI had lots of questions. He had informative answers for every one. Outstanding service & a very good selection for everyone. I see why their reviews & customer service are first class.

Always helpful, and they don't over charge. I've been very happy with the way have treated my mom.read more

The staff is great. HOWEVER. I don't know what happens with reception. They never answer. Always…read moreon the other line or helping other clients. The 3rd option obliges you to leave a message. Specifically audiologist department I've left messages twice for different reasons related to my hearing aids. I'm still waiting for a callback. It's unfair to leave us waiting like this because unlike the other department, we depend on our hearing aids to conduct business and live day to day. We require these aids to Communicate and understand our surroundings and more importantly maintain safety within our surroundings. Please fix this. I shouldn't have to wait 2 days for a call back to get my hearing aid check for problems.

I have been going here over 15 yrs but I usually saw Dr Trowbridge who has now retired I give him…read more 5 stars. They have moved, Doctors tell you you need test yet never send referrals for weeks so you suffer with your health problem for weeks or months. dr wanted an MRI and ultrasound ad PT yet referrals went out only after numerous calls and over 3 weeks. The new staff is beyond rude. Dr. assistant had numerous excuses why things fell through cracks while I suffered with extreme vertigo at times so finally made an appointment with an entirely different office. I am a RN and do not go here it is a mess at this new office I think plastics is where they are focusing now. I still have issues yet hard to get diagnosed when they do not follow up with PT, test that never got scheduled and has been two months. Maybe if patients leave and they can't pay for new building they will get it. vertigo is dangerous especially for a Senior like myself. hard to rule out things when you do not test. then doc said maybe it is migraines yet I have never had migraines

Highly recommend Pinnacle Hearing as Linda is super sweet, compassionate, and competent. I had a…read morehearing evaluation done at the center, which was more comprehensive than evaluations that I've had at other audiologists. I was tested for my word comprehension in the high frequency range in a way that my brain was not able to plug in the consonants if that makes sense. Linda also understands the hearing aid industry and the technology available for those with profound loss and the struggles that individuals with such loss have adapting to new aids. Finally, the prices are very reasonable if one is paying out of pocket.

I have been wearing hearing aids all of my life. Sometimes going to the Audiologist is like have…read moreyour teeth pulled. Not with Pam and Pinnacle Hearing. The experience was like going to visit an old friend. She is highly professional; holding several board positions. Yet she comes across as a real friend, someone who honestly cares about your hearing. You will look forward to your visits with Pam. If you have to be tested and fitted for the latest technology in hearing aids there is none better in the valley. Do yourself a favor and go in and meet her. You will find out like i did; your trip will be pleasurable. J Costanza

Dr Campbell is very good at taking the time to discuss things and listen to my questions.read more

After waiting roughly a month and a half to see a dietitian I was called shortly before my…read moreappointment and told it was canceled. The reason they gave me is that Aetna would only cover my appointment if I had kidney disease or diabetes. I have NAFLD, chronic hepatitis, and possibly chronic pancreatitis. They waited until it was nearly time for my appointment before letting me know this. Healthcare delayed is healthcare denied. I have no idea, the kind of care they provide.