Lifestance is trying to scam me for $743. Months after my last session, Lifestance sent me a bill for $743 - even though my insurance completely covered all of the costs. I emailed Lifestance on April 28th of this year trying to find out why they're attempting to scam me. But they did not reply. It seems that all they care about is taking my money (even though I already paid and provided full insurance). Over 1 year later, Lifestance is STILL trying to scam me for this money. At this point, I have no other solution than to let the world know that Lifestance is a scam and they don't care about their clients. To do: - Leave 1-star reviews on every review platform Lifestance is registered - Carry out my mission to notify the public about this fraudulent company - File a complaint with the BBB - Email Evelinn Borrayo (CO Board of Health) to let her know about the scam Whether Lifestance ever takes my money from me, the world will at least know this one injustice. For such a huge company to nickel-and-dime mentally unstable people during such a difficult time is beyond my understanding. Good luck with your morally-bankrupt endeavors. P.S. - A psychological health organization that employs religious counselors is like a body shop employing mechanics that don't believe in gravity. read more

Life stance made an appointment with me they never meant to keep. Two months out, and then during the week sent me forms that their system wouldn't allow me to access regardless of connection, computer, or operating system used. When contacted for help they ignored all communication. When the forms were not completed they simply cancelled my appointment. If your doctor recommends them, ask for someone else. read more

Heart-Centered Counseling - Clicking "submit" for forms in a timely manner is required or the appointment will be cancelled. Their system just wont let you submit. - Counseling & Mental Health Near Me - Fort Collins, Colorado

Absolutely horrible company. They have no heart and the company that took them over is just as bad. Recently I was in the hospital and couldn't keep my appointment I called and left messages. My medication doctor dropped me. Yes I did cancel two other times but I cou help that I had to go to the hospital. As a result I couldn't get my one medication that was dangerous. No one returned the multiple calls made by me and the pharmacist. Then they said my not having my medication was my fault. I had one staff member lie and say my doctor was quitting the practice. The therapist was a whole other monster. Twice I filled out lengthy paperwork and was told I would get a therapist that could help only to find out once I had the appointments they did not do the therapy I needed. horrible untrustworthy staff. read more

If only negative stars were an option. They sent us to collections without ever sending a bill. Therapists are mediocre. They ask about 3 general questions and then throw several prescriptions at you. The fee for a 5 minute visit is astronomical. DO NOT RECOMMEND. read more

Careful - corporate scam. They charge like 450 bucks for a 15 min online session. After insurance discount still 250 bucks. That makes like 1000 bucks per hour. The whole place is set up to maximize billing and collection. They dont refill without appointment - another trap. You miss an appointment , you get charged 100 bucks for "no show" and then they wont refill your prescription because of policy... They set you up for auto-pay - and then overcharge you without checking your insurance coverage. Avoid this place . Therapists a average at best . All another corporate medical scam !!! The changed their name to Lifestance - probably they have had too many complaints. I find it disgusting that they are maximizing profits by preying on the ones that are seeking psychiatric help !! read more

It is probably not fair to give only one star since there are a wide range of therapists with this company and most are probably very good. However, I have had a bad experience with the owner many years ago and am shocked he is still around and practicing. But, now have had a recent experience with one of his NP's. This one star in regard to Carole Diamond, NP. I had the misfortune to see her for one visit. The experience that Mildred D described in 2016 was ditto as far as the reception goes. But, once inside Carole's office, it was even worse. It looked like a tornado hit it. There were monster cobwebs on the walls, boxes all over, pens and pencils and papers scattered about and she kept putting her laptop on her knees on the couch, which blocked her face. That was weird when discussing personal matters. My experience with Carole only worsened after that appointment. Her follow through is nearly non- existent; she is impulsive and judgmental and she is callous in her treatment of patients. I went to her for one thing - medication assistance to help with depression, but she decided to go another direction completely based on very limited information. She was so incredibly difficult to deal with. If you value your well-being, avoid this woman like the plague. She should not be interacting with humans, much less have people under her care. Very scary. read more

Heart Centered Counseling is not a place to seek therapy during a time of divorce and custody litigation. We have been told by the Director and 2 counselors that Heart Centered will only work with and provide information to 1 guardian, even in cases of joint decision making and court orders. Highly recommend seeking therapy elsewhere. read more

Dont trust this place if there's any chance you may go through an extenuating circumstance. I moved out of state and called to get a med refill a week after I had filled out the online refill form and heard nothing back, and the lady on the phone informed me that I can't get a med refill without a follow up appointment, but also that im SOL because I moved out of state!! Did not care in the slightest that I am going to have to go off my mood stabilizer for 4-6 weeks while waiting for a new appointment! The experiences I've had with my therapist and psychiatrist here have been great but this experience kind of just ruins all of that. I have never had a psychiatric facility not be able to refill my meds without an appointment, ya know, because sometimes shit happens. read more

Exceptional customer service, set me up with a great therapist. Can't say enough good about these people!! They really do care!

Two sessions of intake before I realized the counselor wasn't good. Spent forever with a girl on the phone researching proper counselors, chose one, scheduled. She called back saying it would be a different therapist, didn't bother making sure the new one specialized in what I needed. read more

I spoke with two female counselors and they were both through Teletherapy and I didn't like either one of them because they were both very rude to me. I didn't like how they both didn't listen to me either. When I was working with Rida I started to feel she was trying to insinuate that I made up having a disability because she couldn't visually see that I had one when I did. I have Asperger's. She took what I said to her out of context. She was pressing me too much about how people hurt me when they didn't and I came to her for help with social cues and to shed some light on social situations and not to focus on that and they didn't hurt me and they just confused me and that I was trying to figure them out to understand the situation better and it had nothing to do with people hurting me but she kept pressing me on that and she completely ignored what I said and it made me uncomfortable because she didn't believe me. If she didn't know how to help me then she could have said something instead of dragging this on and letting me go through this and I didn't realize until later until it was too late and it felt like she tricked me. I realized, later on after all this happened that she tried to take over and she wanted to be in control of my sessions and that was it was my therapy and not hers. She was there to listen and not give me her opinions until I asked her but she took over and told me to tell her stories and she didn't even let me get a word in and I went to her for help and she didn't even help me at all. She completely dismissed everything I told her and acted like I didn't say anything. There was something very wrong and I felt it and I didn't like it and how I felt. I stopped speaking with her. I didn't like how she didn't believe me and she isn't my doctor and she doesn't know me very well and she can't accuse me of lying and it made me feel like she was arguing with me about me. I need to emphasize that her behavior towards me was very strange. It felt like she didn't like me very much because I had a different opinions and it felt like she was forcing me to agree with her. She was cool the first time I first spoke to her and the next time I spoke to her that is when I started to notice the strange behavior. Her method of therapy is weird because she told me to tell her stories and that didn't help me and she told me she was going to help me with social cues but she never did. She just wanted me to tell her stories and it made me feel like there was something else going on that I was missing. It felt like she was up to no good and it felt like she didn't really want to help me out. The next person I spoke to was named Sarah or Sara. I don't know how to spell her name. But I don't know what her problem was but she accused me of not knowing how the teletherapy worked when I already did and she all of sudden started to lose patience and took it out on me and that's not right or professional and it wasn't my fault on my end everything was working fine and she started to make it seem like I was the one at fault. She didn't listen to me because I told her what people said and she made it seem like I agreed with what they said but I didn't. I was just telling her what they said to me. I didn't like that and she raised her voice at me when I was trying to get answers and help and she didn't even care and she told me she was going to reach out to me about finding people who can help me out with social cues and she didn't. read more

Exceptional Counseling Agency. I have referred many people to this Counseling company from NAMI with great feedback and results. These were individuals that did not get good diagnostic results from the County Mental Health System. On a personal note I am currently going here as a client myself for grief and caregiver counseling. Every aspect of this agency reflects exceptional top notch EXPERIENCED caring therapists. As an individual I am typically cau read more

The tele-health platform is quite innovative. Trying it gave me a bit of hope for those too desperate to leave home yet still need access to therapy or counseling. It also opens doors for patients to be able to find the right match to a therapist regardless of location on the map. Zoom can capture audio sessions that are authentic vs notes on patient commentary that may or may not capture the true essence of the person's heart. Carl's calm demeanor and patience made the session comfortable and I would definitely recommend it to anyone in need of a counseling service. read more

Let me start with the service I was given. The therapist I saw after speaking with me for less than an hour belittle the help I needed. When she asked how often I would like to meet with her, I asked for every other week. She then responded saying people who are struggling more typically need that amount of time. My first thought was then why did you ask? Although I felt that she had no clue where I was emotionally I was still willing to try it. The time I spent with her I did not get any better, never did we talk about things I was struggling with. She simply gave me paperwork on coping which is fine, but how about finding the cause of my panic attacks and anxiety? I could have gotten that information from google. I continued because I thought maybe she was just setting a foundation. I also talked to her about my medication (not prescribed by her) and she said that is not what she specializes in, never did she refer me to someone. Come to find out there are people at Lifestance that could have helped me with that. I finally ended up seeing a different therapist not associated with Lifestance that helped me in the first session more than she was able to in the four months I saw her. I found someone who showed me kindness and compassion and actually listen to me and quite frankly listened to my cry for help. I then decided to leave it be and just move. But then I began to receive bills from them. I first want to state that before I started seeing a therapist at Lifestance I asked for a quote and they quoted me nothing out of pocket as my insurance covered is 100%. They billed my first session paid it was paid for in full by my insurance. By the time they started billing me for the other sessions, I no longer had the same insurance. I reached out to them on multiple occasions where they stated I never provided insurance. I then explained that I had on multiple occasions (once for the quote, once when filling out paperwork to be seen, and once to the provider when she said I didn't have any on file) and that I no longer have the insurance information but can provide what I know and look into the rest. They (more than once) said they would look into it and didn't call me back. Then recently, after talking to someone several times I was told it was too late to bill insurance but it was on their end so they would get it taken care of. Later I received yet another bill. So I called again. When I received a call back I spoke to Connie who was incredibly rude and honestly mean. She cut me off in the beginning and basically said that they can't bill insurance and I never gave them insurance so it's my responsibility to pay it in full. I told her that I did provide insurance and again cut me off saying she had no record of that. I then said well I was last told it would be taken care of and she responded with well I'm not sure what they were thinking because it is your responsibility and you will have to figure it out. That was the end of the conversation. I then found proof of the insurance I provided. I called again, when I received a call back several days later Connie said, she didn't call me back because she gave my account information to her supervisor. I then asked to speak to her supervisor, she then said she couldn't do that. I then asked if she would transfer me to her voicemail, she said she couldn't do that either. I asked how I get in contact with her and she said you don't she will have to call you. I then asked to speak to someone else, she said sorry it was just her, which I have talked to other people so I know that's not the case. When I asked when I would receive a call back she said she didn't know as she was very busy. I then stated that I needed a call back promptly as at this point I will contact the Better Business Bureau if things do not get resolved. She then hung up on me. I was in awe not only that she hung up on me, but the way she treated a spoke to me. I have never been treated so poorly! You will not get the help you need and then they will screw up billing. read more

Horrible first experience with counseling. I have depression and it took a lot for me to make my first appointment with a therapist. I set up a virtual appointment with Gabriella in loveland. She was 15 minutes late, and then when she logged on she didn't turn on her camera until halfway into the consultation. This was really odd and made me think that she forgot about the appointment and then was doing other things while she was talking to me. The appointment was a half hour intro session that was very disappointing because of those reasons, and they still charged me full price even though after talking to other therapists it seems like most initial consultations are free. I complained on the phone about my experience to someone who was very helpful and she said I shouldn't have to pay for that, and that she would then put in a complaint with billing to remove the charge. I still got charged. I contacted bill again about 4 more times, and each time I got either no response or 'I'll talk to my supervisor and get back to you' with no real help or information. And then ultimately, the original therapist reached out to me which I thought was inappropriate considering the negative experience I had with her. I really think this should have been handled differently, and my bill removed without me having to talk to the therapist that I was putting in a complaint about. I ended up just paying the bill to make it go away, but now I'm really resistant to go back to counseling because of how negative my experience was even though I really needed help. Disappointed, frustrated, and out more money than I was looking to pay for a horrible initial consultation. read more

Amazing experience! The process, technology and "customer service" bundled together made for a smooth encounter!

I worked with heart-centered counseling for the past 8+ months and received no mental health help that has made me feel any better in my situation. Now the name is changed to "Life Stance counseling", because obviously 'heart-centered' was not a good overall name for this company. My therapist and I didn't connect, and I didn't realize how bad of a fit she was until the end of my sessions. I had told her I didn't feel like I had done anything that was good for my mental health, after 7 months of working with her. Her response is, "well yeah you haven't done anything, you don't do anything"... For a mentally ill person who has been trying to help themselves for so long to hear from your own therapist that you have made absolutely no progression is frustrating, disheartening, feels like a huge waste of time, and just overall made me feel so much worse about myself and my path. This company really did not help me at all, all they did was overcharge me for their shit services. Sorry not sorry, I had a terrible experience with this place and would recommend customers looking anywhere other than here. read more

My husband and I both were fortunate to find this wonderful therapist several years ago, and have been seeing him regularly since. I can't imagine anyone who would not find Carl and his guidance to be beneficial, regardless of gender. He is very insightful and empathetic while remaining neutral between the two or more different perspectives of all applicable parties involved. i have seen different therapists in the past for various issues, and cannot emphasize enough how much I would recommend his services. He was very helpful, particularly, in regards to marital discord. read more

I was shocked to read Mr. J Pikes review saying the Owner is rich and a big real estate tycoon because when I took my daughter there is was BARE BONES! No receptionist or desk or no one to greet you and No PRIVACY in the waiting room or confidentiality while we were waiting . There was no one to ask where to go or to get any assistance. We waited 20 minutes before I could stop someone to find our therapist. It was hard to get my daughter there she has been so depressed and to get her out was hard but to keep her waiting in that CIRCUS of a waiting room was too much for both of us. Kids were yelling and running around and it made us so uncomfortable that we finally just left. Someone that is making so much money off of sick people should at least spend some money to make them comfortable and have a receptionist like every other professional office. We found another place to go that is more professional looking and in their service read more