If I could give this place "0" stars, I would…read more This facility is shockingly understaffed and I would NOT under ANY circumstances, recommend ANYBODY using this facility. I have a family member there and when visiting them after check-in, could NOT, get an orderly, nurse or any staff member to check on him! I was told 'we are too busy with other patients!" I am still in disbelief at the treatment he and I received.

In this review I'd like to cover 3 things:…read more Where Dad was when he entered Lemay Where he is now Why you may not want believe me The Past Dad was admitted to McKee hospital in Loveland on the last day of June this year with a diagnosis of aspiration pneumonia and a very angry gallbladder that needed removing. Three weeks later he was ready for discharge but he could not stand without a lift, attend to his own toilet or other needs nor move without significant assistance. He was sleeping almost continuously, and as we were to soon find out, was deeply depressed and was considering taking his own life, just short of his 89th birthday. He just didn't see a way through. Given his condition, his inability to care for himself and the fact that Mom is also in her upper 80s, Kaiser authorized 3 weeks at a skilled nursing facility, which was later extended. Lemay was on the list of approved facilities and had a bed, but more on that process later. The Present This past weekend, here in mid October, Mom, Dad, my sister Sharon and myself headed up to my parent's cabin in the mountains to enjoy the last of the season and I'm happy to report Dad is doing great. He still needs a walker to get around and we have caregivers coming in a few hours a day but Dad is getting his independence back, and is bright and hopeful for the future. On Saturday we were sitting around talking and Dad volunteered that he "100% credited Lemay" for his recovery. The hospital saved his life, he said, but Lemay, and particularly the PT team, (looking at you Anne), brought him back from the brink. Why You May Not Want to Believe Me This is, by all accounts, a great success story, so why shouldn't you believe me? After all, I've done my best to give as honest an account as I can and Dad is proof of it. Because my sister, "Lorraine G" (see below), gives a very different account and to this day asserts that Lemay is a terrible place full of terrible people. So who do you believe? Maybe neither of us. Sites like this are very useful, but have their limits. Maybe the reviewer is having a bad day. Maybe the reviewer happened across an outlier day one way or the other. Maybe the reviewer has a preconceived notion that all facilities like this are places where families put old folks to die. This is why Mom made her decision to place Dad in Lemay not on a Yelp or Google review but on ratings at Medicare.gov which provides verified information about inspections, staffing, substantiated complaints and investigations from the agency that regulates them. Lemay enjoys 5 out of 5 stars there. So by all means, read the reviews here, including Lorraine's, but I'd recommend taking anything here for what it is: an anecdotal account from a source that you have no way of verifying. This ain't a taco you're buying, after all.

The nurses are ok, some are very impatient...The food is awful, especially for anyone that is…read morehealth conscious. Staying here drives motivation to get out as soon as possible, maybe that is the plan. They usually have beds open as the other rehabs are full, since this must be a last choice.

I spent 3 weeks at this facility and found it decent. I was there for fractures in my hip and saw…read morethis as the way to immobilize it to allow them to heal. Therefore, I did not get out bed often, other than for therapy. I did not think the therapy would be helpful and was able to express that which changed their approach in problem solving for me when I would be back at home. Yes, there were times I had to wait for responses to my 'call' but all in all, I was satisfied with the services provided by this facility. In particular, one of the seasoned CNAs made the experience more than tolerable. He treated me as a person and not simply as a 'body' even though he had to do things that were related to bodily functions. I appreciated his care and respect for me and came to trust him quickly. He made the experience for me more than tolerable.

This facility is a great place to work, the building looks great. The best way to describe it, is…read morethat it feels like home. The building inside does not look institutionalized, when you walk in you can hear music playing, patients/residents are interacting in activities or enjoying a movie and the building it self smells good too! Floor staff is very helpful and friendly and the therapy team is very active in helping patients/residents meet goals that they never thought were possible. I would recommend this facility to any of my friends or family who may need assistance or need a job in the health care field.

I had an oil change. However if I ever have a problem I would go to them. Just the way the fellow…read moreat the front talked and listened to customers impressed me.

The facility has issues with abuse, staffing, residents use hard drugs, kitchen is filthy and has…read moreants. The facility has been cited $50,000 in fines, has been rated 1 star by state on account of hygiene, staffing, and overall resident care. Residents are often very depressed, the facility has a much higher rate of depression than other facilities. The residents arent provided the right type of catheters or hygiene products. Many have bed rash. Management is fully aware of these issues, they dont care; this facility is a monopoly. If you love your family, send them somewhere SAFE!!!

Working here opened my eyes to the lack of care, and concerning business practices and medical…read morepractices. Patients are left in their soiled garments for extended periods of time, depending on who is in charge of their care, and how motivated they feel to actually take care of patients and residents throughout the day. numerous patients that have severe dementia, and Alzheimer's issues are disregarded, ignored, yelled at, and overall treated like they are less than human, anyone that is a "inconvenience" is treated as such. They would rather let your father, grandfather, husband, wife, mother, grandmother sit in their own feces, and urine and bodily fluids, rather than change them, and take them out and care for them get them involved in the building in activities or anything. Sexual harassment of swept under the rug at this business they do not care if you were being harassed, they would rather sweep it under the rug and pray you forget about it than actually do anything. I do not recommend sending family, yourself, or anyone here or working here. It's very close to being shut down and I hope it gets shut down with the amount of reports that it gets.

I worked here about a year ago and never remembered to write about how awful it was. The nurses do…read morenot care about the residents. At all. Residents were yelled at constantly and left untreated throughout the day and sometimes even the night. Residents would lay in their own bodily fluids for hours and hours on end. I worked there for about 3 months and throughout those 3 months I saw CNAs and housekeepers taking better care of the residents than the nurses do. The manager Todd does not care nor does he take responsibility for all of the problems in this place. I would not recommend sending your family here and I would also not recommend working here.

Not only is the therapy consistent, relevant and effective, the staff is AMAZING!…read moreFrom the receptionists, Drs, PAs, the nurses and CNA s and the support staff ( kitchen, custodians, etc) you couldn't ask fit a more knowledgeable, kind and enjoyable group of people to care for you or your loved one.

The people and care are wonderful! I've been coming here since 2019! With two impatient stays after…read moretwo brain surgeries! Alyssa with Speech is wonderful and Raven, Kelli, and Hannah are all wonderful! I love absolutely everyone at this facility!

Coming from an HR, customer service standpoint the offices located here are beyond unhelpful when…read moreit comes to your concerns. They are more interested in getting you out the door than actually offering solutions.

My mother was here after a brain stem stroke. In California, the facilities gave up on her and…read moresaid "she's just going to die." Guess what? Once o got get here, she was dressed and cleaned everyday and in a special wheelchair. She was able to respond to certain things. She survived another 3 years. This company is wonderful.

My Dad died at this facility. He had open heart surgery two weeks earlier in Denver and had…read morerecently been released from ICU. After a few days, he was discharged from the hospital and moved to the Suites Fort Collins for rehab. It is likely that he was discharged too earlier, but I don't think this was the right kind of facility for someone with heart disease like my Dad. Firstly, he needed to be monitored at all times and a lot of the time he was left unattended, like he was just on vacation. There is no permanent doctor at this facility, but my Dad was still in a very weakened state. The physical therapists and occupational therapist pushed him too hard and weren't listening to what he was saying. They were most concerned with the incision where the surgery took place, but didn't have much experience with a more complex elderly person with serious cardiological issues. On Friday, he was very frustrated that his concerns were being ignored and he complained that his condition had worsened since he left the hospital, where he had been making progress. He was already able to walk with a walker and assistance. The following day, we went to see him. When we arrived the staff was running around frantically. We approached my Dad's room and he was lying on the floor. Apparently, the staff had just discovered him. We heard them say, "Call 911," and they were trying to revive him, but it was too late. We don't even know how long he was there before they found him. Someone in my Dad's state needed to be monitored at all times. I blame the hospital partly for releasing him to soon and to the wrong type of facility, but the staff at The Suites, Fort Collins was simply too negligent and inexperienced.

Filthy dirty and only found 1 employee that actually gave a damn about the patients. Meds were…read moregiven at the wrong times and we even had someone else's report in my moms discharge papers.

Therapist was fine but i was entirely put off by their assertiveness on collecting payment, AND by…read morehow antiquated and unsecure their payment strategy is. Regarding the latter, they want credit card info typed into a PDF and emailed; there are dozens of secure invoicing and payment options out there but seems like THEY want the actual CC numbers despite how unadvisable that is anymore. I had to cancel on a same day appointment for a legit reason, and they charged full payment hours before the appointment was scheduled. Its like they're giddy to make a free buck. After I paid for a different session both me and my partner were still contacted multiple times about payment. It seems like there's a complete absence of any system of billing, tracking payment, etc. Similar to another reviewer, we paid $180, with a hard stop at 45 minutes. We stopped going, mostly due to the odd vibe of the place when it came to money. I understand it's a business, but maybe go about it in a way that feels like clients' well-being is also a goal. Check (former) employee reviews on Glassdoor for some of their perspectives about the place. Wish I had seen those prior. Aligns with my experience on the assertive money-making vibe of the place. And raises a lot of other concerns. summary: therapist was fine but the business/admin side of it all seemed awful. There must be better options.

I had a few sessions with Alyssa Lapp and she was by far the WORST THERAPIST I have ever had. I…read morecan't believe she even has a license and is working as a therapist. She can't hide her own thoughts in her facial expressions -- which seems like something a trained therapist would know how to do. I said something political in a session that must have offended her point of view because her face changed instantly. In the subsequent sessions, when I asked for her advice, she would simply say, "It's whatever you think." Over and over. I told her I really wanted her professional opinion, but I still got nothing more out of her. I did not schedule with her again. I still want a refund! :) Luckily, I now have a fantastic therapist whom I trust and who gives great advice for me to try out. I'm very happy I dropped Alyssa. My guess is that if you're a young, cute white woman, you will click just fine with her, but not if you fall into any other categories.