Had an amazing Doctor here, but he left the experience went down hill. Went for knee pain, he…read morebasically convinced me to NOT ask for an MRI, several months later go in for same problem and he reads from HIS notes that I REFUSED an MRI. Claim ends up thru WCB, after literally months of back and forth trying to get them to simply give the file to WCB I find out that in my file he had written down the wrong knee having issues! Apparently they can't accept email, everything has to be by fax?! They said they never got faxes, never got letters, even after I could confirm that they did. Go get the MRI, I call them a week later to ask if they got it... they tell me no, but the doctor will call me right after they get it... the next day WCB calls they got it on the Friday before and have already had a doctor write a report. I give Excel 3 more days, I call and they lie to me saying they only got the MRI yesterday! Doctor still hasn't called. It's not just a single doctor, it seems they have their front staff lying to clients and very hard to work with. I emailed them asking if they would take a complaint before I posted this.... they haven't bother to respond.

Can't recommend at all…read more I made an appointment to have a back injury examined. I arrived early, yet waited an hour AFTER my scheduled appointment time had passed before my name was called. Then I'm taken back to one of the patients' rooms and have to wait another 30 minutes before the dr. comes in. After explaining my issue and history with back problems, and how I've never had any sort of scan performed to get a deeper understanding of what might be the cause, I'm told to take muscle relaxants, watch physio videos on YouTube, and wait to see what happens. Wow, I should've been a doctor... Even after confirming my name when he walked in, the dr mistakenly pulls up another patient's information on his computer and is glancing at that throughout the visit, mentioning how I've been on another medication previously for pain (which is not correct because he's not looking at my file). All this is realized as I'm walking to the pharmacy afterwards however, as I was ultimately handed a prescription with someone else's name and insurance info on it. So, I've just been told about another patient's personal medical history with pain meds and have the ability to use his name and insurance to get a prescription... By this point the dr had already began assisting another patient, so I'm told by staff to wait AGAIN until he's finished so the prescription can be corrected!! Brilliant. Decided I had enough of my time wasted and walked out. Stunned by the mismanagement and inefficiency of this clinic.

Great clinic. Friendly staff. Dr. Gerald Mills is the best family doctor I've ever dealt with…read more Definitely not the type to just write a prescription to get you out the door as quick as possible. Always treated holistically, physical and mental health as part of a whole.

I've been a copeman's client for almost two years and it is great. Preventative medicine at its…read morefinest. Instead of treating the problem when it arrives, fix it before it strikes! With yearly physicals (blood work, ECG, blood pressure monitoring, nutrition counseling, strength assessment) it's amazing! You can email your doctor or your nutritionist or whoever if you have questions. It really is the best care I have ever gotten. Wish they had better parking.

Yes, this is controversial for some…read more I support universal health care, but don't quite understand why it should come at a universal low standard. My dentist calls me every 4 months for a cleaning or checkup. When was the last time I had a blood test.?... 10 years! I know many have adequate medical care through established family practices via standard health care, but some don't. I did not. I think I knew something was not right and when I couldn't arrange a standard medical exam through my MD (after 1 year of trying and two misconnects) then I signed up for Copeman. After the intake questions and battery of exams and tests, it was found that essentially everything was off the charts. I was actually in pretty bad shape. Fortunately things were found early enough, I received some expert advice, and was able to get some lifestyle choices turned around before it was too late. The actual facility is centrally located, has easy off-street parking with nice (modern and clean!) offices and waiting room. There are nutritionists, physiotherapists, exercise kinesiologists, nurses, lab staff and counsellors available, but most importantly, physicians who actually take their hand off of the door handle when they talk to you. For lab tests, samples are all taken on site. This is the way health care should be. It is not luxurious, unless you compare it to the standard squalid waiting rooms at physicians' offices, usually located in dilapidated medical buildings with antique furnishings and equipment from the 60s. How we have come to accept the current state as acceptable is bewildering to me. While I feel a twinge of liberal guilt about the whole thing, this is a complicated issue with no easy answers. I was not willing to die waiting for politicians and government to figure it out. At $4K/ first year and $2.5K/year following (there are also family plans), it is certainly not for everyone. I am a supporter, and while this kind of service is not the answer to our current delivery problems, it just might be part of the solution.

Everybody was super nice there. Not a long wait time as if you do need something, there's a…read morepharmacy right by it. Doctors are super Friendly and Kiosk was nice. They have a lot of stuff and will try their best to help you!

Looking for a doctor let alone a good one these days is near impossible. I was very lucky to find…read morethis Clinic so close to home. I had followed a previous doctor to 4 different clinics around the city before she left for Toronto. My son and I did a meet and greet with Dr. Rana Al-bayati and found her to be very efficient. I have seen her now 5 or 6 times in the last year and half and even just the simplest of visits i.e. prescription refills, she takes the time to ask thorough questions. I had put off a few things like some blood work before my appointment and she won't just let you slide if she needs the results. I can procrastinate like the best of them but If I wanted to move on to what I wanted, I had to do what she needed. Very impressive! Maybe not at the moment (haha) My 95 years old mother was not feeling well one day and of course I panicked and did not want to take her to any walk-in centre, so I phoned the clinic and asked if we could just walk in. They said yes and I rushed down and because she was not a patient she was seen by the next available doctor when they were available. Dr. Alaa Ali checked over my mom and found she was stable, and we went for blood work. The results came in and we were notified to come in and now my mom has a treatment routine. If anyone wants to know she is doing very well for a woman of her age. We just came back from Los Cabos yeah. The receptionists require a shout out as they are excellent to deal with. This is clinic is small and I wanted to keep this info to myself but how can I when they are just super terrific.

Great clinic. Staff are friendly and efficient. Dr. Yu is thorough and takes the time to explain…read morewhat is necessary. Received a referral right away. We will definitely be back! Dr. Chang and Dr.Jiang are also amazing doctors, we have received excellent service by everyone at the clinic, the doctors all work together to make your visit as efficient as possible so you do not have to come back multiple times; much appreciated!

Worst experience at this clinic with Dr. Cheung!!! Do not recommend…read more SIMPLY THE WORST!!! Have been a patient with Dr. Cheung for over 10 years, but today I decided to get a new family doc! I just had enough of their horrible service! Their receptionist and their way of running their clinic is the WORST. The receptionists are super rude, very unprofessional and don't care about their clients at all! I have routine blood work every 3 months for my specialist, and they ask me to get the req from Dr. Cheung every single time. They don't a standing order. Why? Because they can't get money from government if they don't see you. They also give you a time frame to go review your lab results, and demand you to book appointment. Recently I lost my req and phoned them today to ask if they can fax it to the lab. The receptionist demanded me to go see doc to get a new req. Explained to them that I live far and can't go to their clinic anytime soon. They did not seem to care. Talked to 2 different receptionist and both started talking in Mandarin (most of the staff speak in Chinese), then all in a sudden they accused me for not speaking English and "this is Canada" and I am suppose to speak English to them. What a surprise?! Dr. Cheung has been speaking Mandarin to us for the past 10 years!!! I guess that means Dr Cheung is not a very professional doc, by their standard, since he is speaking Mandarin after all. Racist? but the receptionist is Chinese as well! We asked her name, but she said we need to book an appointment for that! Not professional at all. They care more about money, and definitely not their patients! Do NOT GO THEIR CLINIC!

Dr.Tobola has been my Doctor for four years now and she is the best doctor I have ever had. She is…read moremy go-to and most trusted link in my support network. She is able to help me see both sides of opinions and treatment plans and I find this so helpful. She has a natural gift/ability for being a physician and can connect with her patients on both a deep and professional level. If you want an amazing doctor she is it!! The clinic itself is very quick and efficient. Staff are patient and understanding when it comes to client needs and wants. They are always on top of tests and call to remind you about tests that need to get done. You are able to book appointments in a reasonable time frame. All in all a great clinic with even better quality doctors.

I try not to go to the doctors unless absolutely necessary. However coming from living in Vancouver…read morewhere finding a GP is near impossible I found this place. Dr Tobola has been great and I'm very happy to have this place close by. I would recommend this Doctors practice without hesitation based on my own personal experiences

I have been under the care of Dr. Mark Swain for almost twenty years for a chronic condition that…read morehas given me very little grie.f. However, it needs to be monitored, and Dr. Swain is the specialist that I work with. I have always known that he is a very good doctor. However, I did a presentation in November, 2010 when Dr. Swain was appointed the Cal Wenzel Family Foundation Chair in Hepatology, and I really learned how incredible this man`s credentials are. My experience of him as a doctor, is someone who listens, asks questions, is compassionate, knowledgable and is always honest. Over the years, as alternative health options have been cropping up, I have asked him all kinds of questions regarding my treatment, and he has handled my requests with patience and honesty. Further, in the rare occassion where I have had trouble, he has been accessible. He truly does care about the work that he does, and his patients. He always makes time. In addition to taking on patients, Dr. Swain also holds other responsibilities in his field. I have done my best to paraphrase some of his credentials for this review, and I have also included a link to his full credentials as well. - Acting Head for the Division of Gastroenterology, University of Calgary (U of C) and Alberta Health Services (AHS) - Professor of Medicine, Hepatologist and Clinician-Scientist at the U of C. - He has won many awards for teaching and research, including the U of C Watanabe Distinguished Achievement Award for Overall Excellence. - He is currently the Cal Wenzel Family Foundation Chair in Hepatology, and the Head of the Translational Research Core for the Snyder Institute, at the U of C Source: http://www.departmentofmedicine.com/documents/announcements/swain_head_announcement.pdf When I learned in November, 2010 that he is also holds so many other titles and roles within the medical community, I am just further astounded and impressed that he actually has the time to provide the level of care that he does. I feel extremely fortunate. For any patients who are researching Dr. Swain, be advised that if you have been placed under his care, you are a dealing with the cream of the crop. Not only for his credentials, but for his bedside manner as well.

Saved my life. No doubt about it, his treatment reversed a serious health problem, and I have been…read morefine since. Great bedside manner, no BS, laid back guy. We're lucky to have this terrific specialist still in Alberta.

Nothing short of fantastic experience here. Dr Allred was…read morevery knowledgeable and professional.

The worst place to get any kind of treatment! They are devils and disease maker. Moreover, they…read morehave a very bad communication system even the receptionist and the office manager are liars and deceiver. Never give them you credit card information or you Health insurance information unless you see the specialist. They offer you no help, even the specialist has a lack of knowledge and experience. I strongly recommend you to avoid this horrible cursed place.