This was an awesome first visit. The clinic was very clean. Reception was polite and courteous, but…read morethe most amazing was Dr. Tara Gaines. My son has autism, and he has some trouble cooperating with doctors. This was not the case with Dr. Tara. She was very attentive, and interacted with my son comfortably. We are so glad we found a good one for my son to keep coming back to.

Really great bedside manner with kids and very knowledgable. My kids love her!read more

She is my daughter's pediatric so I called this office to see when I can take my daughter for flu…read moreshot. They were able to get it schedule with in few days. So I took my daughter for her flu shot today. I checked in and said I don't have insurance so I will be paying cash and come to find out I got 25% off since I was paying out and it didn't ha to go through their billing department. We waited for few minutes and we were inside for the shot. I would say it took less than 30 minutes. I love it when doctor visit is that short.

This is the second review I am leaving due to the horrible management at this facility. Johnny the…read moreAdministrator is a very nice man but follow through in getting things changed for the better of the residents is non existent. He talks a good game but cannot get the PRN's and CNA's to take care of my mother in law to be professional and caring when my wife makes requests for her care. My wife gets push back from some not all of them. This is a private pay account and they treat her as a visitor in a 6K room a month which we view as my mother in laws house. She and anyone in this place should be treated by every member of the staff with care and dignity not as a case work. These residents are her for care. So to get to the rehab part of this review. When we first brought our family to this facilitythe rehab and care were phenomenal. We are now being told they will no longer help my mother in law with PT after the orthopedic doctor requested 6 more weeks. This is the same physical therapist when my mother in law returned to the facility where she fell and broke her hip and not long after that her shoulder, told my wife "There is no need to do therapy because she will continue to fall and eventually be in a wheel chair the rest of her life. This therapists name is John and I cannot believe he has more pull than an orthopedic doctor. He denied us one we appealed the decision and won and he has now denied care again. This is the saddest thing I have personally had to deal with. I can't get over how a care giver would not want to help an individual get better or maintain their mobility to the best of their ability. This place has very nice walls but after a look inside it is one of the worst thing we have ever done for our mother. Looking for another facility and it's not an easy thing to do but our family is worth it and this facility should be avoided at all costs! Rick Montgomery 305 N Academy St Lincolnton NC 28092

We are so grateful for the wonderful loving care that my mother received for the last seven years…read moreat Peak Resources in Cherryville. The staff in the Oaks, the nurses, and the administrators always proved to be professional in their service but also kind and compassionate in the way they served. The residents in the memory care unit are treated like a family. I will forever be grateful for the care my mother received as well as the kindness extended to me during my visits.

We decided to contact Preferred Sleep Solutions after hearing an advertisement on the radio about…read morethem being in network with BCBS. We started this process over 7 months ago and to this day we have had to continue to reach out and find out where we are in the process. They advised us we needed to file primarily with Tricare so we started that process, submitted everything that was required and received an email stating we were ready to go (17th email to be exact) and we had prior authorization, great right? Wrong...Tricare called us to advise us our prior authorization was denied because Dr. Kempter was out of network with Tricare and nothing would be covered. It speaks volumes to be told we were all set by their office and when going back to them with that information they blamed their billing office and then confirmed we were in fact out of network with Tricare. Fast forward to then asking them to file with BCBS (the reason we contacted them in the first place) our secondary insurance to which we get a response back stating "We can try submitting the claim to BCBS however they do not do pre-authorizations for the oral appliance so there would be no pre-approval or guarantee that they would pay. If we did submit the claim to them and they process and pay according to your benefits your out-of-pocket would be around $1960." So there is no guarantee they will pay at all even though they advertise this on the radio. When I called and spoke to BCBS they advised me that they most certainly do complete prior authorizations as this is a medical device. Our out of pocket is only set at 35% and the rest covered, but for some reason this office is going to charge $5600 for this device which is the maximum allowance BCBS allows. After ALL these months we spent trying to work through these issues with this office we are left with no solution. Why someone would pay almost $2,000 out of pocket WITH insurance when we can go to another reputable provider and pay a cash price of $500 less with NO insurance, has left me speechless. We are VERY disappointed with our experience here and the lack of faith in staff. We would absolutely NOT recommend them.

I was diagnosed with severe sleep apnea 4 years ago and decided to check these guys out. All…read morethrough the process they were very professional and easy to work with. Dr. Kempter is very knowledgeable and answered all of my questions. The FIRST night I wore the device, I dreamed...this may not be very impressive to some of you, but I had not dreamed in at least 15 years...that I could remember. Dreaming meant that I was in deep sleep. Additionally, I stopped snoring. Not just kind of stopped, but completely stopped. 2 years ago I decided to get adult braces and had to go to a CPAP device....it sucks. My braces just came off...I am making an appointment to get refitted. If you have the money, don't listen to the other reviews....the dental appliance they provide will change your life.

I've been coming to Copperfield Obgyn for the last 3 pregnancy and I can you that much that I love,…read morelove everyone over here at Copperfield. The wait isn't that long from checking in to setting new appointment before walking out. Some people don't enjoy going to their check ups, but I do because the people at this place is amazing. They have about an handful of Doctor they would want you to see at every appointment so you can get to know them so once delivery comes, you get Doctor you know and just not someone random. In fact, I have it happened with my recent one. I have never seen Dr. Panner at my regular check ups but he was the on call Doctor when I went into labor. I was a little upset, but once I met him before delivering, he was pretty awesome. Such a great man and to be honest, if I were to have babies again, I would want him to delivery my kids again. He's very nice! Other than that, Copperfield should get a little a lot of renovation though.

Firstly, I'd love to say how friendly, sweet, and helpful the front desk staff and Dr's Nurses are…read more No matter if in person or over the phone, they are cheerful and understanding. They are more than willing to answer your questions, and if they don't know the answer, they will make sure some one who knows will call you back as soon as possible. There were several times where I was told someone would call be back between 48-72 hours, and I received a call the same day. I personally went through Dr. Froelich for my tubal ligation. She is as cheerful as her staff and very intelligent. She explained all my options and helped me chose the best one for my health concerns. She made sure I understood both the procedure and the risks involved. She was very easy to communicate with and I felt like she listened and paid attention to my concerns. I would have given this practice 5 stars, but sadly I had and still have a frustrating issue with their Surgery Scheduler and Billing Staff. Three days before my surgery, the hospital called to tell me that I would have to pay a large amount for the procedure my insurance told me was 100% covered. I made several calls between the insurance, hospital, and office. I came to find out that the Surgery Scheduler had given the hospital the wrong procedure code for billing. When I did get to talk to the Scheduler, she blatantly lied to be, stating that my insurance did not participate in healthcare reform and said that was the only code they had. After repeatedly being reassured by my insurance that they did in deed participate in healthcare reform, they informed me that correct code was one number off. After giving this new information to the scheduler, she made absolutely no effort to fix her error. I ended up having to call the hospital give them the correct information. Even talking to the Pre-op staff and to Dr. Froelich herself before going into the OR, I was re-assured that the coding had been corrected. I discovered TODAY that the coding was NEVER changed. I now have a claim that I have to get fixed, and we all know what a nightmare billing issues are. So, Beware if you plan to get any sort of procedure done through this office! Make sure the Scheduler submits the correct coding, and call the hospital prior to make sure she has! Be prepared to do all the grunt work for her, because if you don't you'll be fighting an unnecessary bill like me!

Mariela truly listens. For the first time, I felt like my whole health story mattered--not just my…read moresymptoms. She considered my diet, stress levels, lifestyle, and hormone lab results in a way no one ever has. I've never felt more supported in my healing journey. Thank you!

Excellent care, detail oriented. Looks at you as a whole person and checks your progress. You will…read morenot get lost in the system, and you will be heard and most importantly, you will feel better! So glad we made the switch years ago. She has helped me so much.

Sam Hughes is the best general practitioner I've ever met. He takes an entrepreneurial problem…read moresolving approach to medicine that I've never seen before, and, he quickly demonstrates that he is deeply interested in positive outcomes for his patients. He also ensures my time is not wasted, something I've never seen in medicine before. This is the kind of guy that should own a practice, he'd model success around his personal vision of care, because he really really gets it. Maybe one day..

Gave me the wrong address and did not pick up the phone when I called the office for help. They…read moreclaimed the address is their mailing address but the email does not indicate that at all. The address is right in there with the confirmation info. Missed my appointment window and they did not try to accommodate at all.

Great office with fantastic employees. The office is a bit hard to find (they just moved to a new…read morelocation), but if you have trouble (like I did) and call the super friendly front office staff will give you step by step directions. AND they were able to fit me in super fast too. Dr. Crosland is hilarious and informative, I will definitely be returning to her.

This place is great. They are friendly, professional and appointments almost always run on time. So…read morefar they have been very thorough and helpful during my pregnancy.