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    Heartland Hospice

    5.0 (1 review)
    Open Open 24 hours

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    4 months ago

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    Azara Home Health

    Azara Home Health

    3.0
    (2 reviews)
    9.2 mi

    I have been working for Azara for a couple of months and it has been amazing the owner Jerone is…read moreone of the nicest people have ever met and his assistant Carmen is a class act she is there when I need help and is very patient without these people I would not be a caregiver . Thank you Jerone and Carmen

    They harass staff and clients to give 5 star reviews. They nitpick at everything when they don't…read morehave staff to replace the people they drive away. Their policies constantly change. Then they give snooty responses claiming it's the same as the intake policies. It's not. They lie to clients and staff constantly. They manipulate situations. They will claim one thing to the client and another to the staff. They care more about forcing frivolous issues than providing decent care. For example, we were just told if the caretaker and client agree to shifts shorter than 4 hours it's okay. So I told them I was going out of town and had transportation set for the time my caretaker normally leaves but sometimes they come a little early. They are refusing to schedule it even though me and the caretaker are okay with that. They insist I have to let the caretaker come thirty minutes early in case transportation shows up early. So they are forcing me to have an even longer and more difficult day simply because they decided they don't like letting me have any agency over my time. They are horrible at communicating. People show up that I was never told about. They force a worker who is here and willing to do the hours to take less time for the chance of another person showing up, when they don't even have anyone confirmed yet. It's insanity. They will try to blame clients or staff for their mistakes. One time they told me on a Tuesday at 3 in the afternoon that staff would be here on Wednesday afternoon from 6-10pm. I responded 45 min later with sounds great thanks. Nobody said anything the rest of Tuesday nor all day Wednesday. 6:30pm rolls around and this worker isn't there. I asked where she is. They said nothing was scheduled. The next day the office staff tried to claim that I didn't answer in time and they weren't able to confirm the shift with staff. I said "how is a 45 min response time too long and if that was the case why didn't anyone tell me before the shift? You had an entire day to say something." Then it changed to "we had a crisis and things got messed up". This is just one example of how they will attempt to blame the client or staff before making up some lame excuse for their inefficiency. That employee didn't show up for six shifts in a row and they kept scheduling her! Yet when a worker I like, who does show up and does a great job, has a family emergency that I was very understanding about, they threatened to write her up!?! They agitate workers like they have a bunch to spare when you will go a long time without care because they don't have extra workers. Can't see the forest for the trees I guess.

    Photos
    A caregiver and an elderly woman enjoy working on a puzzle together, representing Azara Home Health's companionship services ...
    A caregiver and an elderly woman enjoy working on a puzzle together, representing Azara Home Health's companionship services ...
    A caregiver sits with a senior woman on a porch swing, sharing a joyful moment outdoors...
    A caregiver sits with a senior woman on a porch swing, sharing a joyful moment outdoors...
    Azara Home Health

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    Phoenix Home Care & Hospice

    Phoenix Home Care & Hospice

    2.1
    (9 reviews)
    10.0 mi

    Type of care - Average (hospice care... medication mgmt,…read morenurse visits 2/wk bath aid 2x a week Care Quality - Average - Im the one caring for my spouse the majority of the time, hospice just gets meds for my to administer that helps better with the symptoms. Office Experience below average.... -They are swamped, there are a few who answer the phone at the main number who aren't very friendly or caring acting. They sound exhausted from answering the phone. The company is understaffed, some of the people who answer their main number are very unprofessional, some are good but even one person with an attitude in a hospice company should not be tolerated. Id try a different company if I were you. Hospice tells me what meds to use and why and I administer them, . For my spouses' case (some patients may be different). Palliative care teams at Via Christi say consult the social worker? Why? Is the social worker going to help me turn my spouse to change him? Cut the B.S. One of my B.A.s is in Psy. It doesn't take a Psy major to see through the B.S. and gaslighting. My bath aid has an attitude a mile long, she is pushy and bossy and got angry with me because I used so many gloves cleaning up my spouses diarrhea.. I'd try another company if I were you. From day one I didn't get a good feeling as the main in take director nurse seemed very unfriendly. Usually the nurses who come out are very good, but just a few other personalities make it a bad experience.. My mother and brother in law had a different company that I was used to being around that was like night and day with this company. I'm definitely looking at other companies now especially the one my mother used.

    office experience is absolutely aweful, they don't deserve any stars, they lie about what they are…read moregoing to do, but don't do it, then try getting them to return your calls, doesn't happen. Communication is key and they have none

    Photos
    Phoenix home health care professional
    Phoenix home health care professional
    Phoenix pediatric private duty nurse
    Phoenix pediatric private duty nurse
    Phoenix pediatric personal care professional

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    Phoenix pediatric personal care professional
    Starkey

    Starkey

    3.0
    (2 reviews)
    4.2 mi

    These have admittedly saved my loved one's life. Somehow they must know how to prepare people for…read moreoccupations so they may earn a wage.

    I was a guardian of a persons served in their care. This man was elderly, and had been abandoned at…read morethe state mental Hospital when he was 8 years old, he never had contact with his family again. He had to be in a wheelchair and was blind and considered developmentally disabled. He was diagnosed with a terminal cancer when he was 75. This person hated hospitals and doctors for what he had been through as a child in the hospitals, the white coats scared him and what he went through there for all those years is unimaginable. Starkey and I set fourth a plan, when he started showing signs and symptoms I would and my family would start staying with him overnight so the staff would not be alone or have to make any decisions. He was under Hospice care as well. I started staying with him in mid July after 1 day of him having to stay home from his day program Starkey and the Hospice agency (Harry Hynes) waited until I was unavailable at the Lawyers office where Harry Hynes and Starkey had sent me to sign paperwork. They called an ambulance, and when I found out he was on his way to the ER I met them there and the Starkey refused to let him come home even though the Doctor said he could his blood pressure was low because of all of medication they were giving him. I was forced to Admit him to the Harry Hynes Hospice Unit upstairs. He passed 8 hours later. In a hospital room with white walls and white coats. We were with him, but he stopped talking once he was in this room. It was awful. Starkey supervisors and Administration lied to me and to the person I was guardian of. They were NOT advocates for him and did NOT respect his wish of passing in his home. I would NEVER have ANYONE I cared about in their services again.

    Heartland Hospice - homehealthcare - Updated August 2026

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