Called to see if I could get in for a tire balance and rotation. They stated on the phone to come…read moreon in as they had time right away. As I walked in the door twenty minutes later I noticed four people in the waiting room. Front desk said we will get to you in a hour, I was still ok with this a decided to wait. Two and a half hours later I went to front desk and asked what's up?? Still took another hour to get out of there. So my morning call turned out to be a half of a day Update:: manager came over and apologized for the wait time and comped the bill!!!! I was writing this review while they were finishing up just goes to show. Don't judge a book till the final chapter is finished!!!!!

I was a walk in on 6/28/25-I had a nail in my tire-Things were quite backed up & some customers…read morewere getting a little frustrated with the long wait-I observed your staff to handle these customers with care & respect- When it was time to bring my vehicle in the bay, a team member literally ran to get my vehicle-Particularly three of your staff went above & beyond routine customer care-Josiah, Jason & Nolan

Welcomed and greeted by professionals who had great knowledge of the service I needed…read more They went above my expectations and got me out of the store within an hour.

I had a lift done on my vehicle so brought it in for an alignment. I also gave them the camber…read morebolts that were FOR the alignment. They then called to say they were having trouble with it and the steering wheel was crooked and it would be a total of $500 to fix that as well. I asked if the alignment was right other than the steering wheel and he couldn't say it was 100%. So I declined furthur work on it. When I went in I told them how unhappy I was and they tried to tell me they told us the camber bolts would cost extra that were FOR the alignment which was untrue. The steering wheel is crooked but not enough they should have to lift up my steering column. They charged an additional $87 to put in a few bolts that were FOR the alignment and tried to treat me like I was stupid. It cost double what an alignment should cost and it's still not aligned properly and my steering wheel is crooked. If you check the reviews on Google this has happened before work them. Wish I had checked the reviews before going there.

The only reason I am giving this location 1 star is because the salesman was helpful and courteous…read more I was told my tires would take 1-1/2 hours to change which I thought was likely an exaggeration to prepare me for any setbacks. My tires took 2-1/2 HOURS to change. As I watch the technician, he moves with ZERO sense of purpose even after my vehicle is a half an hour late. Noone cared, and did not apologize until we said something. Then the excuse was given that they were running 25 min behind. NOT my problem- I had an appointment. and even with that 25 minutes, it still took an additional 1/2 hour. That's $1500 I will spend elsewhere in the future, and I have had at least 4 sets of tires done here in the past!

I went to this store based on all the positive Google reviews, and I'm very glad I did. I needed a…read moredamaged tire replaced. They didn't have it in stock, but they said they could have by the next morning, which they did. I came in the next day, they mounted and balanced my new tire, rotated the tires, and I was back on the road in less than an hour. These guys did everything they said they would, to the letter. I would drive an extra hundred miles to do business with them.

Allways helpful and thorough. Had my car in today, just stopped in. They had time so put it through…read morethe paces and discovered I need new Brakes on the front end. I knew something was awry as I was having issues. So was happy to see they could quickly diagnose the problem. They can get it in tomorrow and do the job. Quote was with in reason for the job. So will get her fixed tomorrow. Thanks to the team, Cody, Gordy, Al and of course Melissa..............

Always Awesome. I've been a customer for years and won't change. They are knowledgeable and…read moresuper easy to work with!

I have used Advanced Auto Repair for a number of years now. I have been VERY impressed with the…read moreknowledge and experience or their automotive technicians. The communication between the shops and customer is also a huge benefit. Chris, the Service Manager, converted pertinent information to me regarding two scheduled repairs one 1 1/2 week time period. The estimate was exactly what was quoted...no surprises. Their price point for repairs are very reasonable. My son also has selected Advanced Auto Repair for his automotive repairs.

This is probably the most honest and ethical auto repair company I've ever done business with. They…read moreare extremely knowledgeable, fair to deal with and will never try to gouge you. My latest experience proved to me to " skip" the dealer and give Chris and Mike a try!! You will be happy and your wallet will still be full

Don't go here unless you want to drop some serious coin. Quoted me on one thing being wrong and…read moreonce that was fixed they said another thing was causing the problem for an additional $400 dollar fix. Cost $1200 total. Also a few years back they said my engine was shot and would need to be replaced. Brought it to another mechanic who found out was wrong and only cost me $100. $5,200 vs $100. Their mechanics obviously don't know what they are doing or they are just some shady business guys. Not worth it, seek elsewhere!

Best service in the area, guys are knowledgeable and know how to fix anything, bring all five of my…read morevehicles to them never have an issue. They offer more than just tires! One stop shop and they are willing to give you a ride to work or pick up your vehicle!

Got a flat tire, passing through from California. Staff was incredibly accommodating- despite not…read morehaving my tire in stock, they directed me down the road to a neighboring tire shop that was able to help out. SO grateful, Royal Tire!!

If I could give ZERO stars I would! Today I was treated very unprofessionally by Travis, the…read moremanager at the Brainerd location. I was also treated unprofessionally by the manager from the corporate office in St. Cloud. Because of this, I will never recommend your business to anyone.

Deceptive business practices! I had an appointment and when…read morethe employee was checking my vehicle in for the oil change I told him to do the same oil change as last time. When I went to pay my bill it wasn't what I had agreed to at all. They said that they were all out of the shop inventory filters , so they had to use something else. Mind youThe shop filter costs under $2. The filter they chose to use was almost $11. And they just added it to my bill without even that letting me know they were out of filters I would need to pay for this expense filter. I paid my bill and left. The more, I think of this , though that is deceptive AF. When I made my appointment online , it did not tell me anything about being on a filters and I would be charged almost $11 extra. When I pulled up for my appointment and the employee checked me in not once was anything mentioned about them being out of the normal shop filters and I would also be charged an extra $11 for a different filter. If they would have been upfront and told me right away , I would have rescheduled for another time when they had the correct filter in. As someone who lives on a fixed income and has to budget out everything to the last penny this is a big deal. Now I have to cancel a doctor's appointment because I don't have the gas money anymore. Hopefully nothing is really wrong with my heart and they had me wear this monitor for a week for no reason.

They installed a small oil filter on my 5.4 V8 that happens to be the same one that my 4 cylinder…read morejeep uses. After further inspection, I found that none of the greaseable fittings have been greased. Do NOT trust these guys!

Oil change, competitive price, fast and efficient, friendly, kids checked the oil level and…read moreadded more as needed

I was in and out quickly. The 2 technicians on duty couldn't have been any nicer and professional…read more I'll be back for oil changes again!