The only reason I am giving this location 1 star is because the salesman was helpful and courteous…read more I was told my tires would take 1-1/2 hours to change which I thought was likely an exaggeration to prepare me for any setbacks. My tires took 2-1/2 HOURS to change. As I watch the technician, he moves with ZERO sense of purpose even after my vehicle is a half an hour late. Noone cared, and did not apologize until we said something. Then the excuse was given that they were running 25 min behind. NOT my problem- I had an appointment. and even with that 25 minutes, it still took an additional 1/2 hour. That's $1500 I will spend elsewhere in the future, and I have had at least 4 sets of tires done here in the past!

I went to this store based on all the positive Google reviews, and I'm very glad I did. I needed a…read moredamaged tire replaced. They didn't have it in stock, but they said they could have by the next morning, which they did. I came in the next day, they mounted and balanced my new tire, rotated the tires, and I was back on the road in less than an hour. These guys did everything they said they would, to the letter. I would drive an extra hundred miles to do business with them.

I would not recommend buying a vehicle from Mills Honda. I bought a used 2013 CRV. Came with a 6…read moremonth 6000 warranty that covered nothing. Been in and out of their shop since bought. Engine light came on and off also TPMS (which they did fix) the first week I had it and now back in after 2 and half months engine light is on again supposedly they figured out what it was BUT it will cost over $400 out of my pocket (even though have warranty they offered) just to get where the problem is and to see where it's leaking then plus the parts to fix but don't worry they make it sound like they are easing your mind having this warranty. Do not take their warranty they offer and make sure you get everything wrote down. I feel like I got taken advantage of, they do have great salesmen they make you believe they are way better than mom and pop shop and they are far from it. Service manager is NOT easy to deal with. Does not reply to voicemails, my car sat there for a week I ended up stopping there and talking to connor the salesman who sold me the car to help get an answer. If you buy from them make sure it's brand new (factory warranty) or lease you might be ok BUT I guarantee I will never buy from them or recommend them. Which they just lost out on possible two more car sales considering parents are looking and soon to be 16yr old. Just don't want anybody else to deal with this headache. Lesson learned the hard way.

I keep wanting to give them the benefit of the doubt, but it isn't worth it. Took my car in for an…read moreoil gasket change and to check why the check engine light was coming on. When I picked up the car, they ran the diagnostics for the check engine light. The codes were listed on my invoice but nothing was really checked. They just cleared the codes. Then the service manager tells me he took the car for a 5 mile ride to make sure it was okay but when he was driving the VSA light and the triangle light came on. Didn't say anything about checking out why this happened. Told me to drive it awhile and maybe they will go off. What service place sends you home with warning lights still showing on the vehicle? I don't really think this place knows how to repair cars. I told them I would more than likely be calling on Monday to make yet another appointment and the service manager said, "no problem, we won't charge you for another diagnostic check". I would hope not. They should have fixed everything before I left. I was so taken aback I didn't know what to do. Yes, I should have demanded they repair the car then and there. However, it was Friday at 5:00 and I believe their mechanics had already left for the day. They have had more service managers in the short time we have been taking in our car. I'm in the market for a new car and love Honda but knowing how this place operates makes me realize this is not the place to purchase a new car. If their sales force is like their service people, how could you justify buying a car from them? Honda called to check on our satisfaction of service and my husband told them what happened. They said they would call on Monday. So far no phone call. We will be calling them today. Anyone know of a good mechanic that is reliable and works on Hondas?

Customer Service Repair Communication…read more I have nothing but amazing things to say about Legacy Auto. The owner is amazing, very personable and fair with his pricing. Jim at the front counter is always friendly with me and my family. They're a very welcoming shop that takes great care of my vehicle. I've had major repairs, and very minor things replaced on my vehicle. I've really appreciated the communication and the honesty that comes from Legacy, as it's hard to find that with mechanics now a days. They want you to fix everything and nickle and dime ya, not here Jim has always been very quick at getting back to me with quotes, eta of fixed vehicle, etc. Thanks for taking the time to read my review, consider choosing Legacy Auto for your next repairs, you won't regret it a loyal local customer since 2024

Alex and the staff run literally the most trustworthy auto shop I've ever been to. They will…read morebreakdown exactly what needs to be done to get you safely back on the road. For the work they do, they could charge A LOT more, but they are honest! Most impressively though is how they stand behind their work and make sure customers are taken care of. Literally the best.

The only repair shop my entire family uses. Carl and Amy are honest and reliable. I asked for new…read morebrake pads and carl called me and said that my pads were 70% new!! He didn't want to charge me for something I didn't need. We are so grateful knowing that we can bring our cars and trucks into a reliable and honest shop!

Knowledgeable, fast, super-accommodating...and affordable. Karl & Amy saved the day and were kind…read morein helping us with a random, but potentially problematic issue. Would have been stuck up at the lakes if not for their help and expertise.

After an unfortunate collision on a snowy afternoon I was ready to scrap my car. Shannon's worked…read morewith me to find parts within my budget and did a fantastic job at putting it all together. I couldn't be happier, I highly recommend them. Excellent service.

BEAUTIFUL job on repairing my rear-end damage. Most professional and friendly staff, especially…read moreBryant who worked with my insurance to make sure the extra repairs were covered by my policy. THe car was returned to me on time, and SPOTLESSLY clean to boot! This place was recommended to me by Miltimore Auto and their recommendation was spot-on !! THanks!!

Brought a brand new black corvette to get bumper painted .got car back 2 different color s.showed…read moremanagers in the sun it didn't match and u had to blend paint .got stonewalled and told to leave .they also left mycar still dirty from sitting around there filthy shop.disgusting shop and people who work there .piss poor people amd service manager s.

I was in a minor car accident on my way to a weekend getaway in Brainerd. My car was damaged, and I…read moredidn't know if it was safe to drive. I was sure I'd have to have repairs completed here (2.5 hours away from my home) even though the logistics would be complicated (including car rentals, return trips, and additional complexity with our holiday weekend). The two men at the Brainerd/Baxter Abra took a look at my vehicle and quickly said "I think we can fix it up so it's drivable and you can get home." Less than 10 minutes later they had pulled and pushed things around enough so my car was safe. The driver door was unable to be opened, and they fixed that too. "All your fluids are fine, nothing is compromised - you're good to go. We put a couple zip ties on the side panel to hold it together and you can get this fixed when you get home." When I asked what I owed, the main person smiled and said "No charge. Glad to help." What amazing service. Highly recommended! Thank you for getting me safely back on the road.

I went out to another tire place close by and they told me I needed about $500 worth of front end…read morework before they could align my truck. I didn't have the time that day but ended up getting wheels and tires from a friend of mine later that week and went to this Goodyear store to get them put on. I fully expected to have to spend another $500 for front end work but they did said there was as nothing wrong with any part of my front end. They completed the switch and alignment and I was on my way for less than $200. Now I send everyone I know to this place!

Called to get tires replaced. Was told it would take 30-40 mins. An hour and 25 mins after…read morearriving, I checked on the progress. I was told 10-15mins more and my truck would be done. That turned into 30 mins. I'm currently sitting in their waiting room for almost 2 hours now and still havent gotten word that my truck is done. Front desk employees are very nice and helpful. Nice, clean area but service is time lacking.

We had an outstanding experience with Dondelingers this past week. I have bought 3 cars from them…read moreand have always been happy. My daughter's Cadillac XT5 was losing contact with the key fob and would not start. We had them reprogram the keys in the past . My daughter works long hours -early to late., and needs the car for work. She called Brent Mackcow (service manager) and they discussed a receiver that can go wrong beyond the key transmitters. Brent goes above and beyond to help you. He ordered it, sent emails/texts outlining what ordered and when it arrived -next day. My daughter was able to drop it off early -before hours, and they got right on it. It took a couple of hours, and when done they even drove to Nisswa to pick her up. She did not have to rent a car. We also recently bought another XT5 from James in sales. It was a special optioned version and we really like it. Dondelingers has been great to deal with and we will be customers for years to come.

Zach Hansen has shown myself and my family, absolute guest service! Patient helpful…read morebest , seriously goes out of his way above and beyond! best car experience ive ever had!