Heartstrings Mental Health quite literally saved my life. From the very first visit, I felt heard, respected, and genuinely cared for -- not rushed, not judged, just supported. The staff goes above and beyond to make sure patients feel safe and understood, which is something I've never experienced anywhere else. They also offer Spravato treatment, which has been life-changing for me and gave me hope when nothing else worked. I am beyond grateful for this clinic and the people who work there. If you're struggling and don't know where to turn, I truly recommend Heartstrings with my whole heart. read more

I do not recommend Heartstrings Mental Health and Wellness, LLC based on our experience at the London location. My son had a psychological testing appointment scheduled for 1:00 PM on May 26 after waiting approximately 5-6 months to be seen (scheduled December 17, 2025) Prior to his appointment, we completed numerous forms and questionnaires. We arrived 15 minutes early, only to be given additional paperwork and assessments to complete. Although the appointment was scheduled from 1:00 PM to 3:00 PM, my son was not called back until around 1:30 PM. His appointment with Matthew Davis lasted only about 30 minutes. As a parent seeking answers for my child, I was extremely disappointed. I even offered to show videos of my son's stimming behaviors because I believed they could provide valuable information during the evaluation process. Matthew declined to view them. To provide some background, my son is 5 years old and will soon be 6. We originally had an evaluation scheduled through UK HealthCare during the COVID-19 pandemic, but the appointment was repeatedly rescheduled due to pandemic-related limitations. At that time, we chose to wait and see whether some of our concerns would resolve as he matured. Regardless of any diagnosis, he has always been--and will always be--our son, and our love and support for him are unconditional. However, as he has grown older and entered school, it has become increasingly important for us to obtain answers so we can better understand his needs, support his learning, advocate for appropriate resources, and help him succeed both academically and socially. Our goal has never been to obtain a specific diagnosis, but rather to gain a clearer understanding of how to best support our child. Because of that, I have a difficult time understanding how meaningful conclusions can be reached regarding a possible autism spectrum diagnosis after spending only 30 minutes with a child, especially when the scheduled testing window was two hours long and we had waited months for the appointment. My ex-husband and I were not seeking a particular diagnosis--we simply wanted answers that could help our son moving forward. I contacted the office on Thursday (5/28)to express my concerns. I was told the office manager was unavailable, but the receptionist assured me my concerns would be passed along. After receiving no response, I called again on Monday (6/1) and was told someone would contact me that day. The office manager, Sam, eventually called and listened to my concerns, stating she would speak with Matthew and call me back. Unfortunately, I never received that follow-up call as on today 6/18. To be clear, the testing results have not yet been provided, so this review has nothing to do with whether I agree or disagree with the outcome. My concerns are entirely about the process, the limited amount of time spent with my child, and the lack of follow-through regarding my complaints. Ultimately, I decided to schedule a new evaluation elsewhere because I want a provider who takes the time necessary to thoroughly assess my child. I spent more time completing paperwork than the evaluator spent interacting with my son. The entire experience felt like a waste of time after waiting months for the appointment. I also intend to contact my insurance company to ensure billing accurately reflects the services that were actually provided and the time allowed to my son that day. Most importantly, this is my child. As his parent, I will always advocate for him when something does not feel right, and this experience left me with serious concerns about the evaluation process and the level of communication provided afterward. read more

Unprofessional, no one ever answers the phone. It takes around 9 to 12 weeks to get a autism test result back. Come to find out that Matthew Davis doesn't use the correct testing that is current And when you call to inquire about your results, they tell you, oh well, he's still working on it. He handwrites everything in the day and age, where everything is done on the computer. I know multiple people who have said that they have gone in for autism evaluation.And all four women, including myself, have been diagnosed with just p.T.Sd and told our other diagnosis are not accurate that we don't have the things that we have been diagnosed with for twenty years read more