Brent is amazing and definitely went beyond my expectations! I sent him a desperate email over the weekend detailing my tree splitting vertically causing a huge branch to crash to the ground extending about 40 feet+. I wanted to save the tree and needed advice. He was the first to respond, even though I had sent out other requests to local companies. He even did some online research to look for a local place after I had asked if he knew of anyone in Austin, TX. At 3 Am, he was still answering my emails!!! Give this guy a bonus and hold on to him for extra great customer service! Margie Mahoney, Austin, TX read more

They did the work they promised to do and charged the price they promised to charge. They were careful not to damage anything while removing and trimming trees. As a bonus, they were able to do the job sooner than expected. What's not to like? read more

Colton and crew showed up as scheduled, did the work we had agreed on, and cleaned up thoroughly. The whole experience was simple, and I'm pleased with the results. I wish all contractors were this professional and courteous. Would recommend Heartwood to anyone. read more

There's a good reason why everybody's giving this outfit five stars. They're efficient, friendly, prompt, all the things you want in a tree service. I don't have anything to add to the other reviews, so by all means read some of them to get an idea of what your experience is likely to be with these folks. We've had them out three times over the years and have been completely satisfied and happy with them each time. And since we have a huge old tree that's starting to drop some pretty big stuff in the back yard, we'll be calling Heartwood again before long. read more

We were very impressed with this company starting with the visit to our yard to see the trees, the explanation of what work needed to be done and how they would do that work. The estimate for the work was very reasonable. They arrived on the job wearing masks, got the work done and cleaned up. We have a good understanding now of how often we need to have our trees trimmed. We will definitely call them for that work! read more

The folks at Heartwood Tree Company have done an amazing job once again! We have a number of established hydrangea bushes, climbing hydrangea, dogwoods, service berries, a magnolia tree, a redbud, among other things that have been pruned in such a way that it looks completely natural. No hack and chop job here. We are 100% + satisfied with their work and will definitely call upon them again next spring. read more

The Heartwood Tree Company first considered the health and beauty of the trees when they wrote up their plan and estimate. This was a tricky job because it involved my neighbor's hackberry and poplar trees. These trees extend deeply into the next door neighbors' properties. The written estimate was surprisingly low, and exactly the same as their work and my bill. When I look at the trees out my kitchen window, I am very pleased that I chose Heartwood Tree Company to help design the finished product. The trees are now healthy and beautiful, without intruding extensively into my yard. read more

I contacted Brent from Heartwood Tree Company this past Friday because a tree in my back yard had fallen during a storm just two days earlier. Brent called me back within a couple of hours, and had a plan to come out and inspect the fallen tree over the weekend so that he could give me a quote on how much it'd cost to remove the tree. We made arrangements via email because I was out of town. He followed through and he even inspected my other trees and recommended that a tree overhanging my house be pruned back. He sent me the quote via email on Sunday, and said he and his team could do the work the following day. I was thrilled because I expected to be scheduled at least a week out. Today (Monday), Brent and his team arrived as planned and made short work of the tree cleanup. Brent even took the time to explain a few things to me about my other trees. When I mentioned to him that we'd like to do a few more things with the yard, he offered to recommend a couple of places he's done business with. Overall, I'm very glad that I chose to work with Heartwood Tree Company. read more

Top notch work. Very pleased with service and they were extremely professional and cleaned up our yard at the end. They are environmentally conscious. Also gave us great advice on a few other projects. I thought they would recommend removal all the trees but only removed the one that needed it and trimmed the rest and kept our yard in tact and well shaded. read more

When was the last time you hired some one to do a job and you were pleased with the entire process? This company does it right. Heartwood Tree removed a large (50') ash from a tight corner of dad's yard in Madison. Obviously this skilled crew knew what they were doing, almost like magic the huge tree has disappeared with hardly a trace! Surrounding trees, shrubs, plants and houses were undisturbed. Coordination with MG&E for power line connections was flawless. Clean up was tidy and complete. They did some high hedge trimming while they were there, the debris was removed and the flowers were unharmed. Brent communicated promptly, clearly and professionally. He listened to us, he answered questions, suggested different options and is such a pleasant person to work with, knowledgeable and respectful. My dad has been dealing with people for 94 years, his words; " I'm well pleased with the job. They did everything right, and that Brent, he's a fine young man" My suggestion to anyone who needs tree work/ hedge trimming done: call this company immediately - when word gets out about how good they are, everyone is going to want them. read more

Well organized and a detailed group of professionals. Foreman Garrett was right there on duty to supervise and his crew were very respectful with a great work ethic and proud of what they do. I would use them again in a second. Thank you for the smooth experience! read more

Really good to deal with. Came on time to bid on the job, listed out everything to be done, came back on the day chosen for the work, reviewed everything again to make sure they only cut what was to be removed, and got to work. Cleaned everything up before they left and did a great job. I will definitely hire them again if I need any tree work done. I appreciated that they wore their safety gear (climbing belts, ear protectors, hard hats), too. Means they're smart! read more

Very reasonably priced and prompt stump grinding. I was worried their stump grinder might crush my other plantings, but the operator deftly maneuvered the very narrow path I left for him between the thimble berries and the witch hazel. In and out in no time and zero collateral damage. The stump was so completely annihilated I was able to plant in the same spot immediately. read more

A great job, for a good price. Knowledgeable and reliable. We had our huge oak tree trimmed, and for a $1000 less than a competitor they did a much better job, going up into the tree and carefully removing just what was needed, without missing any dead parts. The company that previously trimmed the oak had missed some damage. We also received good advice on what to monitor to maintain the tree's health. Finally, there was a thorough clean-up, even shoveling sawdust off the snow. read more

Great service. Did a great job trimming our trees and meeting our needs, reasonable prices. Will be calling them back for all future tree trimming needs! read more

We had two dying spruce trees (about 60 ft) in the backyard and contacted Brent about getting them cut down before they fell down. He came out asap to give us a quote, which we found to be a competitive price and he gave us an estimate of when he could do the work. He said he could come earlier on short notice if a rainy day comes up. As promised, a rainy day came and the trees were cut down and hauled away before we got home from work. No mess left behind... all sticks and debris were removed. I didn't have time to move anything out of the way, but apparently, that was all taken care of because everything was back in place. Care was clearly taken to limit damage to the lawn by the felled tree. Often times there are large gashes left by the process, but it looked like they laid out some branches to break the fall. Finally, he offered to come back at any time (free of charge) to deliver the wood chips from our tree for landscaping purposes. Throughout the process, he was very responsive. We interacted mostly over email, which I found to be convenient. read more