Prompt courteous service. Did not remove ring around baseboard but it did lighten it. Machine put…read moremarks on baseboard but I was able to remove them with a magic eraser sponge.

This is my 3rd time using All Clean Chem-Dry for the cleaning of my 2nd level flooring which is all…read morecarpet. Every time it looks fresh and new and has allowed me the benefit of not having to put in new carpet on the whole level. Shawn, the technician, was professional and made sure I was satisfied before leaving! Rusty and his team are a great company and I highly recommend them to clean your homes floors! Andrea Turner

I made an appointment to have our kitchen tile floor cleaned. I'm pretty sure it's never been…read more"properly" cleaned - regular mopping just doesn't provide that deep down clean that a kitchen floor requires. The online appointment process was very easy to use. I found the price to be extremely reasonable. The update emails and texts kept me informed of the process and the Stanley cleaner arrived exactly when he said he would. I will say - when I made the appointment I was given an appointment window of 9am - 5pm, which made it difficult to plan my day (thus the 4-star rating). But everything else about the process was great and I was very pleased with the outcome. I would definitely use them again.

Very disappointed. Spent several hundred dollars to have carpets, two area rugs and several pieces…read moreof furniture cleaned. Was serviced by the Winchester location. The technicians that came to my house were Ryan and Austin. There were several issues with the actual work - 1) Despite me having confirmed when I scheduled the service that they would move furniture (I was told they would move everything except beds with headboards and dressers with mirrors attached), absolutely NOTHING was moved. 2) When they cleaned the area rugs, they did not clean up any of the residual water that was left behind all around the edges of the rug on my hardwood floors. I had to clean it myself after they left. 3) They only spot-cleaned the upholstery, rather than cleaning the entire sofa because half of the sofa was still bone dry after they left - and because I watched one of them clean one of my sofas and he didn't do the whole thing. 4) They did not pull enough water out of the carpet in one of the bedrooms. It was left sopping wet, and took over two days to dry fully, leaving the room damp and humid. Aside from the service issues, one of the technicians made a terribly inappropriate comment which made me uncomfortable and then was asking me specific questions about things I may have in my house that were of no concern to him. I did complete the survey that was sent to indicate I was not happy with my service (it gave me a thumbs up or thumbs down option) and was contacted by Adam at the local office who wanted to "fix" it - but after a few phone calls back and forth, he was going to "talk to his partner" and get back to me, but has failed to do so. I would not recommend this service.

I asked Evan the owner, specifically one thing. I have a pencil poster bed, and will have the…read moremattress out. I will be there. Can u plz not move my bed frame without me there? OK, the carpet cleaner and I slowly moved it with two people. Then, he didn't pay attention. He shoved it, not even in the original place, and cracked the frame. NOW, Evan, it squeaks!!! You assured me. Come fix the annoying squeak in my $2,000.00 Lexington bed frame(not cheap)!!! Stupid me tipped the guy before, checking behind the doors also.....yep, dirty. Shirley Komack

This company ruined my moms silk rugs! Warning!"Do Not use for expensive rugs!…read more My Mom's experience: I had called and spoke to the owner Evan in regards to my beautiful expensive Persian silk rugs I had specially imported from the Middle East. They were only but 1 and 2 years old. I specifically asked them if they were experienced in cleaning Persian silk rugs and they assured me that they were. While I put them in their care, I had gone overseas on a trip and recently came back and checked them out for the first time and was very disappointed at what I saw. They look lifeless and discolored. The few stains that were on a couple of my rugs are the same and they don't look cleaned. I was hoping to sell them but now I will not be able to! I called to speak to Evan about the rugs condition and told him how unhappy I was and he mentioned making a time to come look at the rugs. He asked me when did the rugs get back from cleaning and I told him this was the first time looking at them since returning from my trip.They've been rolled up and have not been used since they've come back from the cleaners. He said since they were approved by someone in my household and I didn't contact them earlier, this was a problem. when I disagreed with him, by simply saying "no Hun that should not matter," I then heard a "Click!" Evan had hung up in my ear!

Had my rugs cleaned here and they back looking great! Price was fair and I liked that they came…read moreand picked up my rugs and then delivered them back to my house. The boys even put the rugs back down for me!

We have used this place for the cleaning of three Oriental style rugs. The only "problem" with…read morethem is that they nickel and dime you. They offer a 10% military discount then tell you they have to add a 4% credit card fee. Just drop the discount and charge everyone the same price.

The gentleman that came out did a great job was prompt professional and took his time on matching…read moreside my carpet was clean and looking like new

Our carpets have NEVER been cleaner. Whatever their products…read moreare they are the bomb!! Neat, clean and on time. Profesional, quick and knew what he was doing. Highly recomend! I'm glad I swithed carpet companies and it was a hard decision. Turned into the absolutely right decision. Fixed two spots in my carpet.

We have been using them since we moved here in 2004 and they do an awesome job each time. Recently…read morewe had them out to stretch out of main room rug as well as do a complete cleaning of it since we have 2 new indoor cats. They were able to straighten out the bumps and even fixed a few issues that were done during the initial carpet installation. That is going the extra mile. They were up front about everything and did an awesome job. Definitely an awesome company and will continue to use them and recommend them to anyone.

I've never seen anyone work as effiently and knowledgeably as the owner of Serenity Cleaning…read moreSolutions dues. She cleaned four large area rugs in a jiffy so that they look like new. Two of them I almost threw out and in now glad I didn't. She knows exactly how to deal with pet stains, too. I'm having her back to clean our wall-to-wall prior to moving out.

I work for a large property management company in Winchester and surrounding areas and we are…read morealways happy with the services Serenity provides. If you have the pleasure of meeting Keisha, she is their main operator/coordinator and she is beyond amazing with carpets, cleaning and customers.