In keeping with what appears to be an annual tradition, today is May 23, 2025, and I just picked up…read moremy most valued pet, Shyla, from Wiggly Tails and although I missed her terribly, I know she's in great, loving hands at Wiggly Tails! It's a wonderful place for dogs! You can see that everyone who works there loves dogs and really cares about them. I have been taking Shyla here for day care for several years, and I board her there when necessary. I wouldn't trust Shyla to anyone else! The place is HUGE and very clean. There are several different areas of play, both inside and outside, and a few different types of sleeping areas for overnight guests. When you board your dog you get a report card, letting you know everything you'd want to know about your dog's stay! Plus they have webcams all over the place, but I don't use them anymore. I know Shyla is in loving care, safe and happy! Wiggly Tails is where you want your dog to be! (And this is about the 3rd review I've given them in the past four years! The wonderful people who work there have become our family! And it's Shyla's second home!)

I'm sharing my very bad experience with Wiggly Tails Dog Daycare in Northbrook in hopes no one will…read moremake the same mistake I did. I will not be going back to Wiggly Tails after a second, and this time horrific, biting incident resulting in severe injuries to my dog, the defenseless, kind and loyal Bailey. I apologize for sharing these horrific pictures, but I do not want any other unsuspecting owners to land themselves in the position that my dog and I are in. The photos are after my dog was cleaned up. It was much worse, looking infected. I'm heartbroken and mentally exhausted. I gave them a second chance the first time and I was assured it wouldn't happen again. The first time, I didn't post anything and I was asked to give them a second chance. I'm not sure why they neglected my dog to allow it to happen. There should have been some supervision to avoid this. The facility refuses to share surveillance tapes of the injuries. I gave them an opportunity for explanation and was told "We can't guarantee this won't happen again". Why not? Is Wiggly Tails staff extensively trained? Is the staff trained to handle emergencies? How do they organize dogs? by size or by play style? Are "dangerous" or aggressive dogs allowed in group play? Do they let the dogs do what they want until a fight breaks out? Is the facility more concerned with revenue than safety? Doggy daycare places will tell you that they watch the dogs and stop inappropriate behavior from happening but in most cases it's either a lie or they don't intervene until it's escalated too far. Wiggly Tails were negligent in their duty of care which led to my dog getting bitten and severely injured. There is no excuse for my poor little dog to suffer like this! My poor family has to deal with the trauma of an injured dog due to an irresponsible daycare business! Irresponsible decisions were made that lead to Bailey's injuries, and I would not want this to happen to any other pet or pet parent. Please, if you are considering a dog care facility, do not take your beloved pup to Wiggly Tails. I wanted to share my story in hopes that others who see this post will share it, and perhaps other pet parents will think twice about using Wiggly Tails.