We have used Bentleys for both grooming and dog food. We love the staff! They are always so…read morewelcoming. Prices are average, but grooming has become outrageous in the last year. I am willing to pay because they do great, but it's hurting my wallet a bit highly recommend.

Katie R and Sue make our grooming experience enjoyable for our senior toy poodle pup and junior toy…read morepoodle pup!

I don't understand the low ratings for this location. This is the ONLY Petsmart Iv'e visited that…read morehas a proper fish department. The staff at this location know what they are doing. The livestock is healthy, vibrant, and thriving. This store should serve as a prototype for the chain, because the other locations should not even be trusted with tropical fish. The Grafton store, while improved from last year, is atrocious. I live in Cedarburg, buy make an effort to stop at the Oak Creek location to purchase new specimens for my aquariums. On my last stoop, I purchased three more tissue culture aquatic plants. Again, the staff here have taken it upon themselves to understand the hobby, and their animal husbandry is exactly what it should be.

I URGE YOU. NEVER USE THIS STORE OR GROOMING. ABUSIVE AND UNSAFE TO ANIMALS…read more I've sent formal complaints with absolutely no response. Complaint and details below. Long story short these people are beyond rude. They are abusive to customers and animals. For your safety and the safety of your pet I highly urge you to stay away from this store. Subject: Formal Complaint - Unprofessional Conduct and Incomplete Service at Store #2472 (Oak Creek, WI) I am writing to file a formal complaint regarding an appalling experience my mother and our family dog had at your Drexel Town Square location (Store #2472) late last week as well as the completely unacceptable behavior of the store management and groomers. Especially the groomers. Our dog is a regular client at this location. Because of his specific needs, your grooming staff is well aware that he requires sedation to be safely groomed. Due to the predictable stress of the environment, he had a bowel movement on the salon floor. Instead of handling this common situation with the professional care (or common sense) expected of certified pet handlers, the salon staff reacted with hostility. They abruptly halted the service, called my mother, and sent her home with a stressed, half-shaved dog. They were snarky and rude to my mother, causing her to leave there in tears. She is in her 70s. If they want to be rude to someone, I can go up there and they can be rude to me. They don't get to abuse a woman in her 70's and her pet. When I called the store Monday morning to discuss this mishandling of a loyal customer, the manager on duty was completely dismissive, aggressive, and highly unprofessional. Rather than de-escalating the situation or offering a solution, her hostile demeanor forced me to end the call in extreme frustration. Words were said that were well earned at this juncture. While the conversation became heated due to the poor customer care, regard for the wellbeing of both the pet and the owner; it is entirely unacceptable for a retail manager to treat distressed pet parents with such blatant disrespect. The real question now is if they are that terrible in someone's face, how are they treating their animals when no one is looking? They were abusive to my mother, I can only assume they abused the dog and it was scared. Leaving a dog partially shaved and refusing to accommodate a known, stress-induced reaction from a regular client is a failure of care. Furthermore, the toxic customer service exhibited by both the salon staff and the store management violates PetSmart's corporate standards.

I have lived a block away for three years and decided to stop in to this cute little shop with the…read moreold painting finally. A mistake. Unorganized. Dirty. Stinky. I bought an overpriced dog toy covered in dust and seen brands I've never seen before as they're way older than me with sun faded packaging. I'm not sure how Gary opened this place, maybe it was once clean and popular but now it seems like a hoarders heaven. I can't imagine what anyone would need to buy from here besides bugs.

No. Yes, no is all I wished to write. But, Yelp doesn't afford me the opportunity to write a…read moresuccinct one-word review. Oh, the joy I would experience by coyly rattling off pithy reviews with one syllable. But no; I must comment in detail to help my Yelp community avoid such establishments. Ok, here goes. We walked in, smelled the cramped, third-world, hoarder garage feigning to be a store and felt a sudden sadness for the living things inside. My wife looked at me as if to suggest I had taken her here as punishment after I shot down her request to go to the Brookfield Petsmart. No, I said, we have to support mom and pop businesses! Well, maybe the people working there are nice and informed (as some other reviewers suggested) but we shall never find out.

This place is fine if you're going to get supplies, I would not recommend buying any livestock…read morethough. Decent place, it gets the job done, but unless you want a half dead lizard or a disease ridden goldfish I would go somewhere else.

Received great advice to start my kitten out on the right path. Even my Vet is impressed with my…read morechoice of food and the health of my kitten.

Best place in the city to buy food, treats and toys for my furbabies! No matter what kind of food…read moreyou need, pet supplies has it. I've shopped here for fish, rabbits, cats & dogs. I appreciate the sales and loyalty rewards program. I've also used the drive up service a number of times, which was a seamless and dare I say, better than in-store experience! The staff is always helpful and understanding too, especially when on the rare occasion I need to return something because one of the animals doesn't like a new variety of food. I always appreciate the offer to carry the heavier bags to my car too. Pet supplies is my go-to place for all my pet needs. I'm happy it's so close to home and have such convenient hours too!

Good prices, friendly workers, nicely laid out store. Good place to get Christmas and birthday…read morepresents for cats.

**just went into the store today to discuss with a manager (she claimed she reviewed video footage…read moreof the incident) and I was told that I was the problem (the customer) and that under previous management the store was losing $50,000 and that they are so much better now. She told me that nothing would be changing and that the employee had every right to keep yelling at me even after I asked her to stop 40-50 times. Then, AFTER another customer walked in - as we were speaking - she then said that the employees would be written up and that she would have a discussion with them and they would be 'disciplined'.** Seems to be a lot of over sharing, lack of control/management, and customer service in general. What a shame. I am not the first person to hear of this behavior at this store as of recent. Complaint against: Bentleys Pet Stuff 2352 E Oklahoma Ave Milwaukee, WI 53207 Date: Monday 05/11/2026 Approximate time: 4:45 p.m. Employees: the two women with fluorescent pink hair working at this time (I have been shopping here loyally for approximately 8-9 years.) Situation: I walked into purchase cat food with my 10-year-old son, who wanted to buy cat treats. We looked around and did not see any, so I asked the employees (who had been sitting by the front door on a bench on their cell phones when we walked in), and their response (both talking to me at the same time) was a complete rundown of how ordering works, delivery for the store, how much stock they have in the back, why it's not out because they got it in that day, etc. At this point, I asked her to please stop and just finish checking me out. She then continues by asking for my phone number for loyalty. I give her the first three, the second three, then gave the last four digits. She typed in 5-2, then proceeded to pause, and so I repeated the last two: 7-0. She then says, "Excuse me, but I heard you the first time. I really don't need you saying it again to me." I then say, "This, sucks. I have been shopping here for almost 10 years, and I have never not seen cat treats, but have always been offered a solution, nor have I been spoken to/experienced this." She then (the shorter one with the bright pink braided hair, not the tall one with short hair and piercings) begins yelling at me, all while the other employee joined in - at this point, I am simply repeating "please stop" probably 40-50 times all while she is yelling at me still, and the other one is just standing there smiling at her. I then point to my son and then look at her and say, "Really with my son here," and she keeps yelling. I keep saying, "Please stop." She eventually gets to the check-out part and she tells me, "You know you can pay now, right? Let's go." And I say, "It's not up yet. I will when it's ready." While I am taping my card to pay, she says, "You know you came at us, so that's why this is happening." At which point I grab my cat food and instruct my son to walk out, and when doing so, I say, "I just want you to know I will be reaching out to District to file a complaint. As the door is closing, they both scream, "HOPEFULLY (and I am pretty sure b*tch!)."   I genuinely will never shop there again, and that sucks. When Izzy was managing the store, that NEVER happened; nothing even remotely like it happened. The fact that they spoke to me like this as employees, screamed at me, all in front of my son-- over cat treats and me asking them to keep checking out, then repeating "please stop" 40-50 times-- is just mind-blowing. When we got in the car, my son said, "I didn't think people that work at a store can talk like that. I was so upset I wanted to say something for them to stop. I am sorry that happened to you, Mom."   I would really love a phone call or something to get this sorted.

I was staying nearby for the weekend and my dogs nails were getting LONG. I called them up and…read moreasked if they had any openings for a nail trim, and they were able to get us in the same day (Saturday) for a quick visit. The whole staff was so kind and excited when I showed up with my dog. They offered some treats to make him comfortable, and let me wander in peace while he got his nails trimmed in back. They did a great job trimming his black nails down to a shorter length and filing them so they weren't sharp. Might be one if the best nail trims I've found in the city. We will definitely be wandering back!

We just got Brownie last Saturday, and I called today because Brownie is our first pet and I had a…read moremillion questions. Jessie was so Helpful, she answered every single question and was so kind! We are excited for the upcoming events to bring Brownie to!

Everything from walking into the shop it was nice they were so helpful and they answered all our…read morequestions. They even did the forms for us on the computer. I would definitely recommend this place.

Went with my son from Milwaukee, we had a great time. The owner is super friendly and let us pet…read morethe puppies and get some good puppy therapy Place was clean and my allergies were under control! Didn't even need to take a Claritin! We will be back!

I bought my Stokely here just last week. He is the sweetest thing ever! He loves cuddles and is…read morealways so happy to see me. We go to our first vet visit today! I am so happy with my forever friend. I saw my puppy on Saturday and placed my deposit same day. My son and I came back the next day to visit and he already knew me! By Wednesday morning I picked him up and we were home. Easy process. I worked with Dustin who was a pleasure. I met Darcy the day I picked up my puppy and she told him He was was going to a very nice family and that made me feel good!

AVOID AT ALL COSTS. If you are considering a grooming appointment, DON'T…read more My dog is a senior, double-coated giant breed. It was 97 degrees today, and he was dropped off for his grooming appointment at 8:30 a.m. He has never taken more than 4 hours to groom. I hear nothing by 1:30 and call them to see what's going on. The groomer acts INCREDIBLY shady when I check in and tells me it's taking long because he has "a lot of hair" I even told her "This feels really uncomfortable" and she laughs and assures me all is well. I should have known then. By 4PM, I again still hadn't received a single phone call, text, or update. After nine years of regular grooming, no groomer has ever kept him anywhere close to that long. I completely understand that giant breeds are physically demanding to groom, which is why I always tip generously--typically 40% or more. I've even had groomers ask if I was sure I meant to leave that much. My gut was screaming at me to go check on my dog so I did. I rush over to discover that my dog has been sitting in the back ALL day and they were only just beginning to start his cut. AFTER EIGHT HOURS. Instead of receiving a sincere apology, I was met with excuse after excuse: the groomer was new, he has a lot of hair, giant dogs take longer, etc. The manager was so incredibly nasty and dismissive, and the groomer even giggled during our conversation. "I told you I was junior hehe!" as if I heard her or even knew what that was supposed to mean. If it takes you three days to groom a dog maybe reconsider your profession. What was borderline abusive is what happened after I left. My dog immediately pulled me toward the nearest patch of grass and desperately needed to go to the bathroom. After being there for eight hours, it was clear he hadn't had a potty break ALL day. He is a SENIOR DOG. No dog should be left in a crate for an entire workday without communication to the owner. If they were running that far behind, someone should have called so I could have picked him up or rescheduled. Instead, he spent the day waiting while I had no idea what was happening. They clearly do not know how to manage their appointments and all of the dogs pay the cosequences in their grooming sweatshop. My dog was EXHAUSTED, so thirsty and so hungry for being forced to stay there ALL DAY while they took dog after dog instead of him. SHAME ON YOU PETCO. I won't be returning, and I strongly encourage other pet owners to stay far away as they obviously do not care. They tried to block my Petco account so I couldn't provide feedback but don't worry gals - I'll share my story across every platform I can find.

One of the workers kept smoking at the entrance it smelled really bad and I…read morecouldn't stop coughing and one of the worker had a attitude and I didn't like that they assumed that I only spoke Spanish