Graham Hill has been my residence for the past 4 years. The staff are the best from the leasing…read morestaff to the maintenance team. I would highly recommend this to anyone.

I have lived here a while. Not an original resident, but so close that I am considered one. I…read moremoved in in April of 2008 and am planning on living here for a while if things stay consistent, which I have little reason to doubt that it would not. At the time of this review I have lived here nearly 6 years. A solid place to live, nice folks in the rental office, great maintenance folks, nice amenities, and for me, a great location. I have a garden style apartment and I have a garage as well. This is a pet friendly and child friendly community. The places are well insulated, and my gas and electric bills are very low. We pay water, and PMI pays sewage and trash. One note, the rent is a bit higher than FMR for the county, but you are paying for convenience and amenities. Another thing to note, this is a very quiet community, and folks retire early for a good part. If you have a loud, late lifestyle, you may not want to consider here on that account.

Great manager and maintenance staff and the area is well maintained and landscaped. The location is…read morecentral to everything you might need.

A wonderful office staff, always so helpful. Even retrieving documents I needed far after I lived…read morethere!

Created a yelp account just to post this. I've lived at Union Flats since May 2022, and while the…read moreapartment looks modern on the surface, the experience over time has been one of neglect, disorganization, and complete lack of accountability from management. 1. Chronic Noise Complaints -- Ignored for Nearly a Year We began reporting severe noise issues with our upstairs neighbors around December 2024/January 2025. These weren't just occasional disturbances -- we're talking constant, disruptive stomping, yelling, throwing parties, sometimes shaking our walls and ceiling. Typical college frat behavior and an absolute nightmare. We submitted multiple noise complaints via the resident portal and received no response. We eventually followed up through direct email. At one point, a staff member named Melissa finally responded, telling us to contact Hampden Township Police ourselves -- essentially washing their hands of the issue. She also requested audio recordings for legal documentation "if the situation escalated." We provided those recordings. No follow-up. No updates. No indication anything was done. We were left guessing based on whether the noise slightly improved, but eventually it escalated again. This past weekend on September 21, 2025, their party, their TV and voices were so loud, we could hear it from the building entrance hallway. The stomping and crashing sounded like full-on wrestling matches. We had no choice but to contact police, just like management originally told us to -- because they did nothing. 2. HVAC Failure -- Another Example of Neglect This isn't our only issue. Our HVAC cooling broke and remained broken for nearly six months from Oct 2023 going into Spring 2024. We were told by management that they couldn't fix it until the weather got warmer, and then when a warm spell hit, we never heard back. We had to reach out again just to get basic air conditioning. Our apartment's thermostat read 88 degrees at one point while the call center agent we got directed to couldn't even find our original maintenance ticket because it was submitted in Oct 2023 when I called in 2024 to follow up. Union Flats has a chronic issue with broken HVACs throughout the complex. Their go-to excuse is that they must "wait for the HVAC vendor to be on site," which can mean waiting weeks with no air or heat while they give you this dinky air conditioner window unit that barely cools the living room itself. There is zero urgency when it comes to resident well-being. 3. Empty Marketing + Lazy Copy/Paste Responses Meanwhile, we're constantly spammed with emails about their new EV charging station -- as if that's more important than working HVAC systems or basic peace and quiet. And anytime someone leaves a negative Google review, management responds with the same robotic, copy-pasted message: "Thank you for taking the time to leave a review... We're sorry to hear your experience wasn't positive... Please email us at unionflatsmanagers@wpmllc.com." If they valued our feedback, they'd stop ignoring complaints, losing tickets, and forcing residents to deal with police just to feel safe in their homes. Over and over again, Union Flats has proven that they do not care about tenant wellbeing. Any problem you have from loud neighbours to broken HVAC units will be handled as slowly and vaguely as possible. They've raised our rent every year and it's not worth it. This place is a money machine, not a community.

My partner and I have lived here for 3 years and we are ecstatic to be moving out. Although it's…read morenice to have a pool and fitness center in the community, the cons make those things not worth it. Things we like: -The maintenance crew is incredibly helpful and kind and has made sure that when they needed to come in and fix the plumbing, that the time worked for us with having a newborn. -Its nice to have a bathroom in the primary bedroom. Things that we absolutely hate: -Rent is incredibly expensive for paper thin walls and facilities that are mediocre, at best -Management is unresponsive and not very kind -Our rent has gone up a lot since we moved in for no reason other than inflation. They would rather lose respectful, clean tenants that have never caused problems than keep their rent at a reasonable rate. -They have no idea how to manage recurring payments. They've forgotten to add the pet fee for over a year and a half and then when we said that was their problem, not ours and we weren't paying it back, they said they would "let it go this time". -When we broke our lease 3 months early due to buying a house, they said they would only honor it if we complied with their BS rule about paying an additional 2 months rent even though they routinely brag about having a waiting list. The money grabbing corporation is atrocious. -They guest bathroom tub is incredibly small. An average sized adult can't take a bath. -They heating/cooling system is in a closet in the living room. The only place to put our TV is right next to this closet. When the heating/cooling is on, it's so loud it's impossible to hear the TV unless you turn it way up. I get that the renting world is messed up all around right now with slumlords, disgustingly high rent, and low quality housing abound, but do yourself a favor and look elsewhere.

Don't do it!!! Do not rent from them! I had an absolutely…read morehorrible experience!!! I lived there just over a year and they are the worst management I've dealt with- ever! I've been a renter for decades and this is the absolute worst experience I've ever had!!! When awful neighbors moved in above me right after I renewed my lease, and were harassing me nightly all night long until 1:30 - 2 in the morning, with not only stomping and banging, but yelling and fighting and screaming all night long! I repeatedly reached out to the office, they refuse to do anything about it, and in fact, turned it back on me as the problem. Now they're telling me I owe them for breaking my lease. I had no choice I was severely sleep deprived. My abilitiy to do my job and my health were being severely impacted by lack of sleep and the traumatic environment they caused. Do not do it - just don't. Sara the manager is absolutely horrible. And upper management backs her incompetence and deceptive behaviors 100% - because it's all about the money.$$

I love living here, I moved about a month ago but signed a lease from out of state nearly 4 months…read moreprior. Makenzie with the front desk/management was amazing and communicative throughout my move in. She helped me with an internet obstacle and an A/C repair which was done within 11 hours of making a request. The courtyards are well-maintained and it is clear they care about the way the grounds look. The facilities/amendments are excellent and the pricing/charges are reasonable. They have community events and I'm looking forward to more porch decorating contests! I'm glad I chose Springfield, perfect location and great place to be a resident.