The owner is the biggest problem…read more Jason Groves is astronomically unprofessional. To the point where my second call to his company, I started recording the conversations. Did this twice. The first call, which wasn't recorded, he said that they only accept cash. Then, once he realized I was recording the line, for the second call, he changed his tune and said, "We take cash AND cash app. But, only I can do that. Other employees don't really have the app." He said we should call before heading down. Well, my boyfriend got there at 11:55am. To where, he called Jason and Jason responded, "We have lunch for 25 minutes." Well, 25 ended up turning into over an hour. So, while my boyfriend waited for a worker to come back, I called Jason back. (Mind you, I had to go to work so I could not attend with my boyfriend to pick up the car. So, calling Jason from work.) When I spoke to Jason again, he started making excuses that the workers go to lunch for 25 minutes. then it changed to 1 hour. Then it became, "Well, they leave, 11am,12pm and 1pm. I don't know but they have a lunch!" I said, "Okay, well where are you?" Jason responded with, "I'm not there or I would have already released the car. I am in Franklin!" Well, earlier Jason said he was one of the only employees to have Cash App. So, if that was the case, how would my boyfriend get the car back if he was in Franklin? I continued to inquire about the ever changing answers and all I got in response was Jason Groves getting aggravated and cutting me off by repeating, "Thank you Ma'am, THANK YOU MA'AM!" To get me off the phone. Luckily I recorded the conversations and will be reporting some of the suspicious activity they have on their lot to The Better Business Bureau and also to the Division of Consumer Affairs. 5 star ratings for this business are friends Jason, found on his Facebook account or/and fake accounts made to create more 5 star ratings. Will attach videos of the conversations once I get home, to Yelp.

Bryson was courteous, knowledgeable, and efficient. He walked me through the process and helped me…read moreunderstand. Got me down the road to the dealers and even called me back to check on me. The level of service Bryson provided is top quality. I will use Southern Belle again.

Very very shady! We called to get our vehicle back and the owner gave us an attitude when we asked…read morehow much it cost and we tried to figure out why he was trying to charge us almost $800 when he only had our vehicle for one day. Demands cash only upfront.

Extremely rude and sketchy people demands cash only and if…read moreyou don't have cash they will keep your vehicle and keep charging you for it

I couldn't more highly recommend a shop. Phil and Tammi own a rare shop. They're not just…read more honest mechanics. They're honest people who happen to work on cars, and do top quality work. I drive my cars until the wheels fall off (like 400K mile range). I've many times taken cars to Phil thinking something was wrong with the transmission, and he'd send me away with an alternate repair to do, and my money remaining in my wallet. And when he has found problems, he's fixed them quickly and at quoted cost. I had one car stranded out of town and was worried about a remote repair. Saving me the tow bill, he highly recommended a shop in the destination town that did the same quality work. I could keep going--- he's worked on my vehicles for 16 years. And have NEVER had a less then 100% satisfactory experience. He and Tammi are simply the best.

I tell you, it is refreshing to find a shop that will just about drop everything to help a stranded…read moretraveler! Yesterday I was on my way home to Little Rock when my just recently replaced transmission decided to take a dump! After grateful help from family (thanks Bryan!) we finally got it to Phil's. After much discussion with the shop in Little Rock (fortunate to have a warranty!) another transmission was delivered this morning! I just picked up the truck and it drives like a dream! I'll be on the road by lunch and home for supper! Many thanks to Phil and the team for job well done!

Dog shit service. Told me to show up at 12 for pre purchase vehicle inspection. Drove an hr. Then…read morego told they didn't have the scanner cuz an employee just left with it.

Took my vehicle in for bearing replacement x2 in front. Found out only one side was replace and…read morehardware on other side was spray painted to look new. After over $3000 of front end work the front end vibrated terrible. Took it back and asked for them they said nothing was wrong. I asked for a front end alignment and they said the 8 month old tires were too worn (they werent). Ended up taking it to another shop and another 1300 to get it fixed (with a free alignment). Don't know if this was because I was a woman but I am mighty disappointed.​

I have nothing but great things to say! I was broke down on 1-40W and Jay came to tow me for a…read more tire repair. However we could not fix the tire he did tow me back to Nashville from Holladay,Tn . The ride was friendlier than I expected and for that I'm very appreciative. I would recommend Jays Towing 10/10. He was professional and very informative. He assisted

Finding my front tire with a bolt in it was a drag. Having Jasen come to the rescue; however, was…read morefantastic! What could have been a ruined day; turned out to be a fast fix, thanks to Jasen. I reached out after seeing his service on Yelp. Jasen reached back at 8:15 that morning, was at my home at 9:27 (yes, that's right - that fast!) and fixed my tire in under ten minutes. I highly recommend Jasen if you have a need for tire repair! Thanks again, Jasen! Lauren R.

Did great work. They were on time and very professional. communication was great at all times. i…read morewould highly recommend them if your in need of a fix

My master cylinder went out and got stuck at work and this tow service was first on the list of my…read moresearch. I called them and asked how much from point A to B. The Person I was talking to on the phone, Austin B, asked a few questions. Our conversation was only 3-5 mins. He said he have a driver come out and get it in 30 mins. Felt like they took less than 30 mins to tow my vehicle to my house. This tow company works fast and was open on Sunday because the few other services below them were closed. Thank you again

They took care of me...and they were awesome! They took care…read moreof my moms car and drop off where I wanted it to be!

Ben was a wealth of information and saved me time and money by educating me on some issues that…read moredidn't need a diagnostic on!! Thank you!

We was worried about the cost of fixing up our 2010 Nissan, but Franklin Automotive handled…read moreeverything perfectly. They diagnosed the issue quickly and got me back on the road in no time. It feels like a brand-new car again! If you have a Nissan and want someone who knows what they're doing, go here. Follow me on Instagram - @thecannyadventurist for a deeper dive into my reviews.