The owner is the biggest problem…read more Jason Groves is astronomically unprofessional. To the point where my second call to his company, I started recording the conversations. Did this twice. The first call, which wasn't recorded, he said that they only accept cash. Then, once he realized I was recording the line, for the second call, he changed his tune and said, "We take cash AND cash app. But, only I can do that. Other employees don't really have the app." He said we should call before heading down. Well, my boyfriend got there at 11:55am. To where, he called Jason and Jason responded, "We have lunch for 25 minutes." Well, 25 ended up turning into over an hour. So, while my boyfriend waited for a worker to come back, I called Jason back. (Mind you, I had to go to work so I could not attend with my boyfriend to pick up the car. So, calling Jason from work.) When I spoke to Jason again, he started making excuses that the workers go to lunch for 25 minutes. then it changed to 1 hour. Then it became, "Well, they leave, 11am,12pm and 1pm. I don't know but they have a lunch!" I said, "Okay, well where are you?" Jason responded with, "I'm not there or I would have already released the car. I am in Franklin!" Well, earlier Jason said he was one of the only employees to have Cash App. So, if that was the case, how would my boyfriend get the car back if he was in Franklin? I continued to inquire about the ever changing answers and all I got in response was Jason Groves getting aggravated and cutting me off by repeating, "Thank you Ma'am, THANK YOU MA'AM!" To get me off the phone. Luckily I recorded the conversations and will be reporting some of the suspicious activity they have on their lot to The Better Business Bureau and also to the Division of Consumer Affairs. 5 star ratings for this business are friends Jason, found on his Facebook account or/and fake accounts made to create more 5 star ratings. Will attach videos of the conversations once I get home, to Yelp.

Bryson was courteous, knowledgeable, and efficient. He walked me through the process and helped me…read moreunderstand. Got me down the road to the dealers and even called me back to check on me. The level of service Bryson provided is top quality. I will use Southern Belle again.

It was cold and raining and I needed a tow. I was not entirely sure where I was, but dispatch was…read moreable to help the driver find me. The driver was there when dispatch told me they would be there. He was very professional and took me in the car to the dealership. They were very efficient and prompt, which I appreciated! I hope I don't need them again, but I will use them again in a heartbeat.

David got me taken care of in a timely manner. Solid duderead more

Shannon is very professional and reliable. He's done multiple mechanic jobs for me over the past…read moreyear. I highly recommend and I'll definitely continue to use him as my mobile mechani.

Reaching airport parking, upon starting to back into a space, the gearshift froze. I could not yank…read moreit free, and repeatedly pushing the clutch did nothing. It was in a forward position, I was halfway into the space, and I needed to finish backing in. Finally, though, deciding I could not simply stay there; as the gearshift was forward, I started off. The car backed up, though, Into the space! Fine for now, I went and caught my flight. Returning a week later, I pulled up Yelp and submitted three assistance requests. Hooten's Mobile Mechanics replied within minutes; the other two, not for over 24 hours. After dealing with a finicky GPS, Shannon was there a half hour later. It was something of a project, a good hour and a half. Shannon had to reschedule later clients. In due time, though, I was good to go. Shannon done good.

Although I was able to diagnose the problem with the help of a Family friend after all, "Mechanic A…read moreTeam" was very motivated to assist me. I will definitely seek them out next time I need help. AgingHotie

Did a great fixing my car! He was fast, polite, knowledgeable. All around great guy somebody you…read morecan trust.

I had all but given up hope that my 2011 Nissan could be repaired. I received a coupon in the mail…read moreand decided to give Rivergate Muffler a try. Mike performed a thorough inspection on my car and gave me an estimate. Needless to say, a lot of work needed to be done. There was a code showing that indicated something may be wrong with the transmission. He suggested that I take it to a transmission shop to have it checked out before paying for the repairs needed. I did what he advised and proceeded to have the repairs done. I'm satisfied with the work that was done and feel that I've found a mechanic who I can trust. They also have a rewards program. Busy place.

Brought my truck in for yellow engine light and paid 160 for a diagnostics the came up with lots of…read morethings I did not really need fixed like my rotors and brakes and wires and plugs but my plugs and wires were only a year old. Anyways near 4000 dollars of repairs they suggested and not one dealing with my engine light ?? 1 star, Not even a suggestion on how to get my engine light off. Clerk told me take it back to nissan where I got my tune up then mechanic who brought my truck told me not to. Im really confused still dont know what to do about my truck

Sketchy AF. Extremely overpriced and recommended services that were NOT needed. Said brakes were…read moremetal to metal, not true they had 3 mm of thinkness. Said it was overheating, but when I questioned them , they changed their mind. Never again! Yes, 3mm is replacement time but NOT metal to metal. These were rear brakes, so 3mm is not at catastrophic level. I don't like being lied to. You told me it would be ready by the end of the day that you were just confirming the repair, and when I called at the end of the day , you said we don't even have it back together yet. Which one was it? And 24 hours later my AC does not work!

Went in last week because of an oil issue. When leaving, an employee of the store was standing in…read morethe parking lot, on his phone, blocking the flow of traffic. He wasn't paying attention to the cars trying to get around him. Instead of honking at him, I waited for him to move on his own. Once he noticed me, I started to pull around him and he began cursing at me, calling me slurs, and chasing my car. He kept yelling obscenities after me for no reason and freaked my girlfriend out. If this is the kind of person that Wilson keeps on their team, stay far away from them. This employee acted like a little child throwing a temper tantrum and he attempted to become violent, all because he was embarrassed about not paying attention and blocking traffic. On top of that, Wilson failed to give me any sort of insight on what my oil issue might be. My car had a code relating to my problem and when I showed them the code, they didn't even read it. They basically just said "that sounds bad, sorry." We specifically went to Wilson for the oil change/inspection bundle to fix this issue, but all we got was an overpriced oil change with no tips for how to move forward. If you are someone who wants to feel comfortable at an auto shop, stay far away from Wilson. I have never encountered a worker as immature and aggressive as the one there. And if you have any auto problem that needs fixing, you'd be better off going somewhere else. *EDIT for Brian: My visit was Friday the 25th, leaving the store at about 3:30. The car brought in was a Nissan Altima, and it was my girlfriend's appointment which is why the names don't match. The person at the desk was Eli. Funny that you just assume this is fake right off the bat instead of trying to take accountability first.

Really Fast and efficient battery change for my 2008 Mercedes and pumped my tires quickly!read more

After calling and emailing multiple other mobile mechanics, Jasmine was the only one that…read morecommunicated with me letting me know her husband can do the job. That's not the best part, this family owned and run business has compassion and cares about customers. They are usually closed on the weekend, but with my situation with starting a new job on Monday and only having this one vehicle, she asked her husband if he would come do a shifter cable on my truck on Saturday. Dylan showed up and got right under our truck, seen the problem, ordered the part and put it on. He was thorough and made sure it would shift with ease. I HIGHLY recommend this business. They stand by their work and their very reasonably priced.

Provided quick, honest & good/fair pricing service for my transmission repair and great customer…read moreservice.

Dog shit service. Told me to show up at 12 for pre purchase vehicle inspection. Drove an hr. Then…read morego told they didn't have the scanner cuz an employee just left with it.