Clean. Short wait. Fully investigated purpose of visit. All persons were professional, courteous…read moreand kind.

Unfortunately, I had to visit urgent care....but fortunately, I chose Urgent Care Express. It was…read morea very warm and inviting lobby and environment. Instead of hard waiting room chairs, there were chairs and sofas. They had a couple different areas, and TV's. The staff were all friendly and treated me wonderful. In the end, they had to refer me to a higher acuity facility, but made sure I would be refunded my copay. They didn't try to run a bunch of tests and then tell me they couldn't treat me. I really appreciated the upfront honesty from my provider. It made me feel like they had my health in there best interest. The nurses were very caring, and let me tell them everything that was happening without feeling rushed. Fingers crossed I won't need their services in the future, but should I, would definitely go back to this location.

We all know medical prices are unjustified inflated and the Government cant fix it, but what gets…read moreme, is this hospital expects you to have the 100s in copay laying around to give them. If not paid in 30 days or less they turn it over to a collection agency even if you're paying them monthly. Then the agency starts the phone harassment process. They call daily. The hospital is fully aware of their tactics but use them. The collection agency was informed that the hospital was being paid monthly and there are no other funds, they said they did not care will call daily until the hospital tells them to stop. This is criminal phone harassment by state statue. We like the staff and the closeness of the hospital, but they are pushing us away. They advertise they care about us but cause unnecessary stress daily on our mental health. Does it take a lawsuit to get justice. We are on social security and no savings so what do they want us to do. So if you dont have cash to pay your copay within 30 days expect harassment daily

Had to rush my girlfriend in & the staff has been awesome. Dr. Mrosak & Shawn are so awesome. They…read moreseen the worry in me and came out after each part of her surgery to keep me updated. I really recommend using Dr. Mrosak for your surgery needs. Him and his surgery team is the best.

Throughout my experiences with Hedrick Medical Center, which have included multiple overnight…read moreobservation stays, several aspects have consistently stood out and left a very positive impression. The friendliness and attentiveness of the hospital staff are truly remarkable. The nurses consistently demonstrate exceptional care and skill, and the housekeeping personnel are always pleasant and meticulously attentive to maintaining patient privacy, which is greatly appreciated. Furthermore, the quality of the food served at the hospital consistently surpasses expectations. I am deeply grateful for the presence of this medical center in our community and place my complete and unwavering trust in the doctors to provide the highest standard of care and treatment for my health needs.

a joke!! dont go here if youre expecting fast and caring help!! had to sit in my vehicle for 4…read morehours!!!!

I rarely leave negative reviews, but my experience with this peripheral neuropathy treatment center…read morewas deeply troubling and needs to be shared. From the start, patient care felt like an afterthought. The staff seemed rushed and scared to speak up. Hygiene standards were shockingly low. Treatment areas didn't appear to be properly sanitized, and basic cleanliness protocols were clearly being ignored. Most alarming of all, "treatment" was not even given in my problem area. that should never happen in any medical facility. Not once did I see a doctor -- and when I asked, I was told it "didn't matter." The lack of concern for actual medical care is alarming. If you look this place up, it lists itself as a chiropractor -- but that's completely misleading. What they're doing doesn't resemble chiropractic care or proper medical treatment. It feels like a money grab with no regard for safety, ethics, or patient well-being. The management was no better. They were dismissive and, frankly, uncaring. When staff tried to raise legitimate concerns, I witnessed a supervisor lash out at them in an unprofessional and even hostile manner. It was painful to see employees treated so crudely, and it certainly didn't inspire any confidence in the quality of care being delivered. This place doesn't just need improvements -- it needs a complete overhaul. I would strongly advise anyone considering treatment here to look elsewhere.

I worked at this clinic for over five months, and it was by far the most toxic and concerning…read moreworkplace I've experienced in nearly 30 years in healthcare. The clinic's infection control practices were especially alarming. Technicians and Certified Medical Assistants, not licensed medical professionals, handled all treatments--including vitamin injections, often into patients' feet. Many patients bled during injections, and the sponges used (placed under suction cups on patients' legs and feet) were reused throughout the day. While visibly bloody sponges were thrown away, we were expected to reuse the rest, despite knowing that pathogens like MRSA, HIV, Hepatitis can be present without visible blood. These sponges were only washed once midday and again at day's end using antibacterial dish soap--not a medically appropriate sterilization method. When I voiced concerns to the NP and the manager, I was told, "This isn't a hospital," and was treated as though I was being difficult. I once asked if a patient known to have MRSA could be assigned their own sponges to avoid cross-contamination, and was told, "Lots of people have MRSA." This response--and others like it--made me feel they didn't take patient safety seriously. There was no clear HR department or payroll contact. All issues had to go through Tracie, who was often dismissive or combative. When I requested a copy of my W-2 for a loan, she told me it would "cost the company money" and claimed the accountants wouldn't respond to her anyway. When she later said she had offered to help (she hadn't), it became clear she wasn't going to support me. After a needlestick injury, I had to inform the NP myself. I was told to get testing on my own time, until I pushed back and cited legal requirements. Only then did the owner, Dr. Aaron Rose, agree to cover testing. Even then, basic safety requests like using safety needles were met with resistance. We were told they were "too expensive," even though the company has three locations and buys snacks and catered lunches monthly. Workplace safety was also lacking. I asked if we had a plan for fire or tornadoes and was told "no, it's just common sense." When I shared this lack of preparedness with other staff, the manager called me into the conference room and aggressively confronted me. She belittled me, accused me of having problems at home, and raised her voice in front of other staff and patients. It was humiliating, and I only stayed because I was in the middle of securing a loan and needed the job a bit longer. The manager for the Liberty and Lee's Summit offices, is unprofessional and lacks basic healthcare knowledge. She regularly gaslights staff, speaks down to them, and retaliates if you question anything. The NP at Liberty is more polite in demeanor but does not assist with patient care beyond initial visits, and a handful or revisits a day, leaving the tech overwhelmed. Since I left, I've learned that others have walked out or are looking for new jobs--all due to the management. This clinic has serious issues with compliance, infection control, management, and employee treatment. I fear it's only a matter of time before a patient is harmed or the business is sued. The only bright spot in this job was the patients--I truly enjoyed working with them.

One of the best for primary care services in the country. Top medical school. Had great bosses…read moreduring my tenure. They do need to start investing a lot in their infrastructure, but I've recently they have started.