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    Heffentrager Ray Inc

    5.0 (1 review)
    Closed Closed

    Services - Heffentrager Ray Inc

    Excavation

    Trench digging

    Heffentrager Ray Inc Photos

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    10 years ago

    Outstanding work and great price. Very nice people. They came in below their estimate.

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    McClain Bros

    McClain Bros

    2.8
    (37 reviews)

    UPDATE 4/7/26: I have an email from the company where they stated they had a "cancellation" and can…read morenow fit me in on 4/14. I will update the review after their restoration of my property is completed. BAD CONTRACTOR. DISREPUTABLE, DOES NOT STAND BY THEIR WORK, BAD COMMUNICATION/CUSTOMER SUPPORT! My water line is covered by a protection plan administered by my water supplier. Back in December 2025, a pretty significant leak developed in my water line, which after some back and forth with the warranty company, McClain Bros came out on Jan 30, 2026 to do the repair. It was extensive, requiring excavation and digging into my sidewalk and front lawn. The technicians that did the initial repair completed the job relatively quickly and successfully addressed the leak in my water supply line. The one star review is due to the office at McClain Bros and their inability or unwillingness to restore my property in a timely fashion. Upon completion of the repair, the technician told me the office would call back to schedule a cold patch on the sidewalk and leveling out of the lawn after the snow melted. This was to prepare for a full restoration of the sidewalk and lawn sometime in the Spring. Totally reasonable. After a little over a month of not receiving any updates, I called their business office on March 3, and the representative told me I was on the schedule and that restoration would take place in the Spring. Since there were only a few weeks left in the winter at the time, I figured that was okay. Imagine my surprise when a few days later, I received a card in the mail stating my restoration would not be complete until June 1! This is a safety issue and my property currently, after 2+ months since the repair (4/7/26 as of the date of this review), still looks as pictured. I've emailed McClain Bros multiple times to try to get my property restored, but every time I email them I get a litany of excused about weather, project timelines, soil/ground conditions, etc. In my latest email response to them, I asked the manager (?) Devin, how would YOU feel if this was YOUR property 2+ months after an excavation? I have even reported the issue to my township code compliance office and they STILL haven't done anything or communicated anything about scheduling a date for the restoration of my property. Goes to show you how little they care. This is a safety issue and my property is an eyesore because of McClain Bros failure to finish the job. I'm not asking for anything unreasonable. I just want them to finish the job and fix my sidewalk and lawn. I have reported McClain Bros to the Better Business Bureau in hopes that they can help address the issue. Due to the above issues, I cannot in good faith recommend anyone use McClain Bros for any advanced plumbing work, especially if said work requires excavation/digging or other actions requiring follow-up restoration.

    Just today I had Hector service my AC unit, and I was very impressed. He clearly identified all the…read moreissues and explained each step of the process. He is highly professional and very knowledgeable, and I truly appreciate his work.

    Heffentrager Ray Inc - excavationservices - Updated July 2026

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