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    Heidi's Hounds and Cats Too

    5.0 (4 reviews)
    Closed 7:00 am - 7:30 pm

    Services - Heidi's Hounds and Cats Too

    Dog walking

    Pet sitting

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    Greenleaf Pet Resort of Oakhurst - This is the older one both are Wonderful and this one only Shannon can do.

    Greenleaf Pet Resort of Oakhurst

    (66 reviews)

    Our 7 mos old Labrador "Dude" loves the place. He goes 2-3x per week for daycare. They always take…read moregood care of him and he comes home worn out from play which is good for us. I feel good knowing he's safe there. We tried boarding overnight and it seemed to work out fine. Going to try more because we are going on a trip this summer and can't take him with us. They even have a pool-haven't tried it yet but will since we have a water dog. The staff is very friendly and seems to really like what they do, are competent, and care about the dogs which is very important to me. I highly recommend Greenleaf for care and socialization of your dog.

    On 5/23/2026, I was not pleased with the service I received from this establishment. This was our…read moresecond time bringing our dog here and hoped things would go as smoothly as the first time. My husband and I visited on Friday to prepay and schedule our reservation for the next day. We were informed that the facility opened at 8:00 AM. We arrived at 7:50 AM on Saturday and waited until 8:15 AM, at which point a staff member informed us that the doors do not open until 9:00 AM on Saturdays. He stated that we would need to pay an additional $15 for early admission, which my husband paid. We were told that our dog's rabies medallion was insufficient proof of vaccination, which is something we should have been told the day before. While the staff member suggested our dog could stay in isolation with a waiver, the delay made us late for the wake of my father-in-law. Consequently, our dog had to remain in our car for the duration of the wake and funeral. Thankfully, it was a cool day but I did not want this for my dog. Nor had I planned to go back and forth to check on my dog on such an emotional day. When I called at noon to see if she could still be dropped off and put in isolation, a different staff member informed me this was not permitted. We have been told that we cannot be reimbursed for the daycare and early admission fees and will instead receive a credit. While we acknowledge the missing vaccination documents, we believe the information we presented was misread. We are frustrated that we paid for services we did not receive due to conflicting information from the staff. I emailed a letter stating our grievances to management but did not receive a response. I do not like leaving negative reviews but this situation was not handled properly and I would hate for someone to go through the same situation.

    Heidi's Hounds and Cats Too - pet_sitting - Updated September 2026

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